Customer Care Training

• Assertiveness & Building Personal Confidence
• Body Language - The Hidden Secret of Communicating Successfully
• Brand Building with the Public
• Call Centre - Achieving Best Practice
• Customer Care
• Customer Excellence for Finance Staff
• Customer Satisfaction as a Selling Tool
• Dealing with Difficult People
• Dealing with Incoming Calls Positively
• Enhancing the Visitors Experience
• Excellent Customer Care - Incoming Calls
• How to say 'No' and retain Customer Satisfaction
• Introduction to Account Management
• Outstanding Customer Service Skills
• Professional Writing Skills
• Relationship Marketing
• Through the Customers' Eyes

Finance and Planning Training

• Finance and Planning Training

  • Business Skills for Administrators
  • Credit Control
  • Customer Excellence for Finance Staff
  • Finance for Marketing and Sales People
  • Finance For Non-Finance Managers
  • Interpreting Financial Statements
  • Investor and Entrepreneur Skills
  • Successfully Setting and Achieving Business Objectives
  • Sustaining Effective Financial Control

• Finance Management

  • Finance For Non-Finance Managers
  • Introduction to Buying
  • Managing Budgets
  • More Advanced Finance for Non-Finance Managers
  • Winning the Budget You Need

Management Training

• HR and Recruitment Training

  • Appraisee Training
  • Dealing With Discrimination - Including Ageism - in the Workplace
  • Developing Your PA Potential to Ensure Success
  • Influencing Skills
  • Managing Appraisals
  • Managing Difficult Staffing Situations
  • Managing Sickness And Absences
  • Recruiting the Best People
  • Stress Management
  • Successful Interviewing
  • Understanding Discipline and Grievance

• Interview Training

  • Preparing Yourself for Interview
  • Successful Interviewing

• Introductory Skills

  • Developing Your PA Potential to Ensure Success
  • Essential Management Skills (2 Days)
  • Introduction to Facilitation Skills
  • Introduction to Green Office Management
  • Introduction to Management and Supervisory Skills
  • Introduction to NLP
  • Introduction to Quality Management
  • Successfully Setting and Achieving Business Objectives

• Leadership Skills

  • Appraising Performance Effectively
  • Introduction to Management and Supervisory Skills
  • Leadership & Management Skills
  • Management by Coaching
  • Successfully Setting and Achieving Business Objectives
  • Team Building
  • The Roles and Responsibilities of a Director

• Management and People Skills

  • Advanced Facilitation Skills (1 Day)
  • Appraising Performance Effectively
  • Body Language - The Hidden Secret of Communicating Successfully
  • Coaching and Mentoring
  • Communication Skills
  • Dealing with Difficult People
  • Dealing With Discrimination - Including Ageism - in the Workplace
  • Effective Management of Your Team
  • Effective Mentoring to Support Learning
  • Essential Management Skills (2 Days)
  • First Line Manager Skills
  • Getting Results
  • Introduction to Facilitation Skills
  • Introduction to Green Office Management
  • Introduction to Management and Supervisory Skills
  • Management by Coaching
  • Managing Change
  • Managing Conflict
  • Managing Effective Meetings
  • Managing Sickness And Absences
  • More Advanced Management Skills
  • Motivation Skills
  • People Management
  • Performance Management
  • Re-energising a Stalled Change Campaign
  • Sales Management (1 day course)
  • Sales Management (2 day course)
  • Successfully Setting and Achieving Business Objectives
  • The Internal Consultant
  • The Practical MBA - Managing By Your Actions (2 day course)
  • The Roles and Responsibilities of a Director
  • Work-Life Balance
  • Working Globally Inter-Cultural Communications

• Management Finance

  • Finance For Non-Finance Managers

• Networking & Sales Skills for Managers

  • Advanced Facilitation Skills - (2 Days)
  • Coaching Skills for Sales Managers
  • Negotiation Skills
  • Referral Marketing

• Personal Development

  • Assertiveness & Building Personal Confidence
  • Body Language - The Hidden Secret of Communicating Successfully
  • Building Excellent Working Relationships
  • Building Personal & Professional Confidence
  • Business Skills for Administrators
  • Creative Problem Solving
  • Developing Your PA Potential to Ensure Success
  • How to Learn Anything Quicker
  • Managing Bullying at Work
  • Personal Development for Professionals
  • Personal Effectiveness
  • Professional Writing Skills
  • Self-Discipline and Emotional Control in the Workplace
  • Speed Reading & Information Management
  • Successfully Setting and Achieving Business Objectives
  • Work-Life Balance
  • Working Globally Inter-Cultural Communications
  • Write to the Top! - Professional Report Writing
  • Writing Effective Sales Letters & Promotional Materials

• Presentation

  • Advanced Presentation Skills
  • Persuasive Presentations - (2 Days)
  • Successful Presentations
  • Successful Sales Presentations

• Project Management

  • Managing Remote Teams
  • Practical Project Management (2 day course)
  • Project Management
  • Re-energising a Stalled Change Campaign

• Strategy and Risk Management

  • Risk Management
  • Strategic Planning

• Time Management Skills

  • Planning & Prioritisation for the Busy Sales Person
  • Planning Sales Activity to Help Meet & Exceed Targets
  • Successfully Setting and Achieving Business Objectives
  • Time Management

• Training and Coaching Skills

  • Advanced Facilitation Skills (1 Day)
  • Coaching and Mentoring
  • Coaching Skills
  • Introduction to Facilitation Skills
  • Introduction to Management and Supervisory Skills
  • Management by Coaching
  • Managing the Training Function
  • The Creative Trainer
  • Train the Trainer (2 day course)
  • Train the Trainer (one day course)

Personal Development

• Appraisee Training
• Assertiveness & Building Personal Confidence
• Business Skills for Administrators
• Developing Your PA Potential to Ensure Success
• How to Learn Anything Quicker
• People Management Skills for Secretaries & Pas
• Personal Development for Professionals
• Personal Effectiveness
• Personal Organisation Skills for Secretaries & PAs
• Preparing Yourself for Interview
• Professional Writing Skills
• Self-Discipline and Emotional Control in the Workplace
• Speed Reading & Information Management
• The Green Worker
• Work-Life Balance
• Write to the Top! - Professional Report Writing

Sales Training

• Face to Face Selling Skills

  • Advanced Closing Skills
  • Body Language - The Hidden Secret of Communicating Successfully
  • Closing The Sale & Dealing With Objections
  • Confidence in Making Face to Face Cold Calls
  • Networking for Success
  • Successful Sales Presentations
  • The Client Meeting - Face to Face Selling
  • Winning More Business in the Final Meeting (2 day course)

• General Sales Skills

  • Advanced Closing Skills
  • Advanced Listening Skills
  • Advanced Sales Strategies
  • Advanced Selling Skills (2 day course)
  • Closing The Sale & Dealing With Objections
  • Consultative Selling
  • Customer Satisfaction as a Selling Tool
  • Developing Major Accounts
  • How to Learn Anything Quicker
  • Introduction to Account Management
  • Introduction to NLP
  • Key Selling Skills
  • Managing Major Accounts (2 day course)
  • More Advanced Selling Skills
  • Planning Sales Activity to Help Meet & Exceed Targets
  • Selling for Non-Sales Professionals
  • Successful Sales Presentations
  • The Art of Retail Selling
  • Through the Customers' Eyes

• Marketing Skills

  • Brand Building with the Public
  • Essential Advertising
  • Referral Marketing
  • Relationship Marketing
  • The Secrets of Low Cost Advertising

• Marketing Training

  • Essential Marketing Skills
  • Referral Marketing

• Negotiation, Objection Handling and Closing Skills

  • Advanced Closing Skills
  • Closing Incoming Calls Effectively
  • Closing The Sale & Dealing With Objections
  • Negotiating to a Satisfactory Close
  • Negotiation Skills
  • Objection Handling Skills
  • Sales Negotiation Skills
  • Successful Sales Presentations

• Presentation Skills

  • Advanced Presentation Skills
  • Closing The Sale & Dealing With Objections
  • Persuasive Presentations - (2 Days)
  • Successful Presentations
  • Successful Sales Presentations

• Sales Management and Coaching Skills

  • Coaching Skills for Sales Managers
  • Managing Major Accounts (2 day course)
  • Sales Management (1 day course)
  • Sales Management (2 day course)
  • Successful Sales Presentations

• Sales Writing Skills

  • How to Write Winning Tenders
  • Professional Writing Skills
  • Write to the Top! - Professional Report Writing
  • Writing Effective Sales Letters & Promotional Materials

• Telemarketing Training

  • Gaining Commitment on the Telephone
  • Generating New Business by Telephone
  • Maximising Appointments on the Telephone
  • Winning More Business on the Telephone

• Telephone Sales Skills

  • Advanced Telephone Prospecting
  • Closing Incoming Calls Effectively
  • Gaining Commitment on the Telephone
  • Generating New Business by Telephone
  • Maximising Appointments on the Telephone
  • Outgoing Calls - Maximising Effectiveness
  • Telephone Techniques - Incoming & Outgoing Calls
  • Winning More Business on the Telephone

• Time Management Skills

  • Time Management

Books

• The Concise Adair on Communication and Presentation Skills
• The Concise Adair on Teambuilding and Motivation
• Business Planning and Strategy
• Buying and Selling a Business for Wealth
• Coaching & Mentoring For Success - Double CD Audio Book
• Commercial Risk Management
• Customer Relationship Management
• Executive Coaching
• Finance and Accounting
• Gurus on Leadership
• Gurus On People Management
• High Performance Consulting Skills
• Managing People for the First Time
• Mastering Leadership
• Mastering Marketing
• Mastering Negotiations
• Mastering People Management
• Mastering Personal and Interpersonal Skills
• Mastering Project Management
• Memory & Learning for Success
• Negotiate to Succeed
• Niche Marketing for Coaches
• Sales Management and Organisation
• Seven Steps of Effective Executive Coaching
• Speed Reading for Success - Audio CD Book
• Successful Selling Solutions
• Telephone Tactics
• The Complete Guide to Debt Recovery
• The Concise Adair on Creativity and Innovation
• The Concise Time Management and Personal Development
• The Credit Controller's Desktop Guide
• The John Adair Handbook of Management and Leadership
• The Shorter MBA
• The Training Manager's Desktop Guide
• The World's Business Cultures

Manuals

• Sales Training Seminars
• The Sales Library
• The Sales Management Library

Other Services

Special courses

• Leadership Training at the National Space Centre (2 day)

Training DVDs

• 15 Ways to Handle Today's Stress
• 7 Key Sales Skills
• Advanced Sales Techniques
• Appraisal Skills
• Being Assertive
• Coching on the Job
• Communicating in a Team
• Communicating Without Words
• Core Communication Skills (Four DVD Set)
• Dealing With Conflict
• Discipline Interviewing
• Do We Have A Deal?
• Effective Listening
• Empowering People
• Empowering Yourself
• Explaining Clearly
• Giving Bad News
• Handling Difficult People
• Handling Difficult Situations (Five DVD set)
• How to Manage and Motivate a Sales Team
• Influencing Others
• Interviewing
• Leadership Skills
• Managing Change Successfully
• Managing Meetings
• Mediating Disputes
• Personal Effectiveness (Four DVD Set)
• Presenting to a Group
• Productive Counselling
• Team Building
• Team Skills (Four DVD Set)
• The Art of Questioning
• Winning First Impressions

Aberdeen

Aberdeen Berry Street

Basingstoke

Belfast

Birmingham (Central)

Birmingham (Solihull)

Bracknell

Brentford

Brentwood

Bristol

Bristol Broad Quay

Camberley

Cambridge

Cardiff

Chertsey

Chester

Cowplain (Hampshire)

Crawley

Croydon

Dartford

Dublin

Edinburgh

Exeter

Fareham (Hampshire)

Fleet

Gatwick

Glasgow

Guildford

Harrow

Heathrow

High Wycombe

Leatherhead

Leeds

Leeds City Centre

Leicester

Leicester (Tigers Rugby Club)

London (Canary Wharf)

London (Hammersmith)

London (Liverpool St)

London (Lombard Street)

London Moorgate

Luton

Maidenhead

Manchester (Airport)

Manchester (Central)

Milton Keynes

Newcastle

Norwich

Nottingham East Midlands Airport

Oxford

Potters Bar

Reading

Reigate

Rickmansworth

Sheffield

Slough

St Albans

Staines

Sunderland

Swindon

Warrington

Watford