Customer Care Training

• Assertiveness & Building Personal Confidence
• Body Language - The Hidden Secret of Communicating Successfully
• Brand Building with the Public
• Call Centre - Achieving Best Practice
• Customer Care
• Customer Excellence for Finance Staff
• Customer Satisfaction as a Selling Tool
• Dealing with Difficult People
• Dealing with Incoming Calls Positively
• Enhancing the Visitors Experience
• Excellent Customer Care - Incoming Calls
• How to say 'No' and retain Customer Satisfaction
• Introduction to Account Management
• Outstanding Customer Service Skills
• Professional Writing Skills
• Relationship Marketing
• Through the Customers' Eyes

Finance and Planning Training

• Finance and Planning Training

  • Business Skills for Administrators
  • Credit Control
  • Customer Excellence for Finance Staff
  • Finance for Marketing and Sales People
  • Finance For Non-Finance Managers
  • Interpreting Financial Statements
  • Investor and Entrepreneur Skills
  • Managing Budgets
  • Successfully Setting and Achieving Business Objectives
  • Sustaining Effective Financial Control

• Finance Management

  • Finance For Non-Finance Managers
  • Introduction to Buying
  • Managing Budgets
  • Maximising Cashflow, Sales & Profitability
  • More Advanced Finance for Non-Finance Managers
  • Winning the Budget You Need

IT Courses

• Microsoft Access Courses

  • Microsoft Access 2000 Fundamentals (2 days)
  • Microsoft Access 2000 Specialised (2 days)
  • Microsoft Access 2003 Fundamentals (2 days)
  • Microsoft Access 2003 Specialised (2 days)
  • Microsoft Access 2007 Fundamentals (2 days)
  • Microsoft Access 2007 Specialised (2 days)
  • Microsoft Access VBA (2 days)
  • Microsoft Access XP Fundamentals (2 days)
  • Microsoft Access XP Specialised (2 days)

• Microsoft Excel Courses

  • Microsoft Excel 2000 Advanced
  • Microsoft Excel 2000 Fundamentals
  • Microsoft Excel 2000 Intermediate (2 days)
  • Microsoft Excel 2003 Advanced
  • Microsoft Excel 2003 Fundamentals
  • Microsoft Excel 2003 Intermediate (2 days)
  • Microsoft Excel 2003 Upgrade
  • Microsoft Excel 2007 Advanced
  • Microsoft Excel 2007 Fundamentals
  • Microsoft Excel 2007 Intermediate (2 days)
  • Microsoft Excel 2007 Upgrade
  • Microsoft Excel VBA (2 days)
  • Microsoft Excel XP Advanced
  • Microsoft Excel XP Fundamentals
  • Microsoft Excel XP Intermediate (2 days)

• Microsoft Outlook Courses

  • Microsoft Outlook 2000 Fundamentals
  • Microsoft Outlook 2000 Specialised
  • Microsoft Outlook 2003 Fundamentals
  • Microsoft Outlook 2003 Specialised
  • Microsoft Outlook 2003 Upgrade
  • Microsoft Outlook 2007 Fundamentals
  • Microsoft Outlook 2007 Upgrade
  • Microsoft Outlook XP Fundamentals
  • Microsoft Outlook XP Specialised

• Microsoft PowerPoint Courses

  • Microsoft PowerPoint 2000 Fundamentals
  • Microsoft PowerPoint 2000 Specialised
  • Microsoft PowerPoint 2003 Fundamentals
  • Microsoft PowerPoint 2003 Specialised
  • Microsoft PowerPoint 2003 Upgrade
  • Microsoft PowerPoint 2007 Fundamentals
  • Microsoft PowerPoint 2007 Specialised
  • Microsoft PowerPoint 2007 Upgrade
  • Microsoft PowerPoint XP Fundamentals
  • Microsoft PowerPoint XP Specialised

• Microsoft Word Courses

  • Microsoft Word 2000 Advanced
  • Microsoft Word 2000 Fundamentals
  • Microsoft Word 2000 Intermediate
  • Microsoft Word 2003 Advanced
  • Microsoft Word 2003 Fundamentals
  • Microsoft Word 2003 Intermediate
  • Microsoft Word 2003 Upgrade
  • Microsoft Word 2007 Advanced
  • Microsoft Word 2007 Fundamentals
  • Microsoft Word 2007 Intermediate
  • Microsoft Word 2007 Upgrade
  • Microsoft Word VBA (2 days)
  • Microsoft Word XP Advanced
  • Microsoft Word XP Fundamentals
  • Microsoft Word XP Intermediate

• Miscellaneous Microsoft Courses

  • Microsoft FrontPage 2000 Fundamentals
  • Microsoft Project 2000 FastPath
  • Microsoft Project 2000 Level 1 (2 days)
  • Microsoft Project 2000 Level 2 (2 days)
  • Microsoft Project 2003 FastPath
  • Microsoft Project 2003 Level 1 (2 days)
  • Microsoft Project 2003 Level 2 (2 days)
  • Microsoft Project 2007 FastPath
  • Microsoft Project 2007 Level 1 (2 days)
  • Microsoft Project 2007 Level 2 (2 days)
  • Microsoft Project XP Level 1 (2 days)
  • Microsoft Publisher 2003 Fundamentals
  • Microsoft Visio 2000 Fundamentals
  • Microsoft Visio 2000 Specialised
  • Microsoft Visio 2003 Fundamentals
  • Microsoft Visio 2003 Specialised
  • Microsoft Visio 2007 Fundamentals
  • Microsoft Visio 2007 Specialised
  • Microsoft Visio XP Fundamentals
  • Microsoft Visio XP Specialised
  • Microsoft Windows Vista New Features

• Non-Microsoft Courses

Management Training

• Green Management

  • Cutting Costs and Waste in Your Office
  • Introduction to Green Office Management
  • Managing Your Green Policy Effectively
  • The Green Worker

• HR and Recruitment Training

  • Appraisee Training
  • Appraising Performance Effectively
  • Dealing With Discrimination - Including Ageism - in the Workplace
  • Developing Your PA Potential to Ensure Success
  • Effective Mentoring to Support Learning
  • Influencing Skills
  • Managing Appraisals
  • Managing Difficult Staffing Situations
  • Managing Sickness And Absences
  • Recruiting the Best People
  • Stress Management
  • Successful Interviewing
  • Understanding Discipline and Grievance
  • Walk, Talk, Stance for Maximum Impact

• Interview Training

  • Preparing Yourself for Interview
  • Successful Interviewing

• Introductory Skills

  • Developing Your PA Potential to Ensure Success
  • Essential Management Skills (2 Days)
  • Introduction to Facilitation Skills
  • Introduction to Green Office Management
  • Introduction to Management and Supervisory Skills
  • Introduction to NLP
  • Introduction to Quality Management
  • Managing Budgets
  • Successfully Setting and Achieving Business Objectives

• Leadership Skills

  • Effective Mentoring to Support Learning
  • Introduction to Management and Supervisory Skills
  • Leadership & Management Skills
  • Management by Coaching
  • Senior Management Skills
  • Successful International Joint Venture Teamworking
  • Successfully Setting and Achieving Business Objectives
  • Team Building
  • The Roles and Responsibilities of a Director
  • Walk, Talk, Stance for Maximum Impact

• Management and People Skills

  • Advanced Facilitation Skills (1 Day)
  • Body Language - The Hidden Secret of Communicating Successfully
  • Communication Skills
  • Dealing with Difficult People
  • Effective Management of Your Team
  • Essential Management Skills (2 Days)
  • First Line Manager Skills
  • Getting Results
  • Introduction to Facilitation Skills
  • Introduction to Management and Supervisory Skills
  • Management by Coaching
  • Management Skills - How to Survive and Thrive
  • Managing Change
  • Managing Conflict
  • Managing Effective Meetings
  • Managing People on Projects
  • Motivation Skills
  • People Management
  • Performance Management
  • Re-Energising a Stalled Change Campaign
  • Senior Management Skills
  • The Internal Consultant
  • The Practical MBA - Managing By Your Actions (2 day course)
  • Walk, Talk, Stance for Maximum Impact
  • Work-Life Balance
  • Working Globally Inter-Cultural Communications

• Management Finance

  • Cutting Costs and Waste in Your Office
  • Finance For Non-Finance Managers
  • Managing Budgets
  • Maximising Cashflow, Sales & Profitability

• Networking & Sales Skills for Managers

  • Advanced Facilitation Skills - (2 Days)
  • Coaching Skills for Sales Managers
  • Negotiation Skills
  • Referral Marketing
  • Successful International Joint Venture Teamworking
  • Walk, Talk, Stance for Maximum Impact

• Presentation

  • Advanced Presentation Skills
  • Persuasive Presentations - (2 Days)
  • Successful Presentations
  • Successful Sales Presentations
  • Walk, Talk, Stance for Maximum Impact

• Project Management

  • Managing Budgets
  • Managing People on Projects
  • Managing Remote Teams
  • Managing Successful Programmes - Practitioner (MSP) (5 Days)
  • Practical Project Management (2 day course)
  • Prince2 Practitioner - 5 Day Course
  • Project Management
  • Re-Energising a Stalled Change Campaign

• Sales Management

  • Maximising Cashflow, Sales & Profitability
  • Sales Management (1 day course)
  • Sales Management (2 day course)
  • Successfully Setting and Achieving Business Objectives
  • Walk, Talk, Stance for Maximum Impact

• Strategy and Risk Management

  • Management of Risk M_o_R® (5 days)
  • Managing Budgets
  • Risk Management
  • Strategic Planning

• Time Management Skills

  • Planning & Prioritisation for the Busy Sales Person
  • Planning Sales Activity to Help Meet & Exceed Targets
  • Successfully Setting and Achieving Business Objectives
  • Time Management

• Training and Coaching Skills

  • Advanced Facilitation Skills (1 Day)
  • Coaching and Mentoring
  • Coaching Skills
  • Introduction to Facilitation Skills
  • Introduction to Management and Supervisory Skills
  • Management by Coaching
  • Managing the Training Function
  • The Creative Trainer
  • Train the Trainer (2 day course)
  • Train the Trainer (one day course)
  • Walk, Talk, Stance for Maximum Impact

Personal Development

• Appraisee Training
• Assertiveness & Building Personal Confidence
• Body Language - The Hidden Secret of Communicating Successfully
• Business Skills for Administrators
• Cutting Costs and Waste in Your Office
• CV Writing and Interview Confidence Building
• Developing Your PA Potential to Ensure Success
• How to Learn Anything Quicker
• People Management Skills for Secretaries & Pas
• Personal Development for Professionals
• Personal Effectiveness
• Personal Organisation Skills for Secretaries & PAs
• Preparing Yourself for Interview
• Professional Writing Skills
• Self-Discipline and Emotional Control in the Workplace
• Speed Reading & Information Management
• The Green Worker
• Work-Life Balance
• Write to the Top! - Professional Report Writing

Sales Training

• Face to Face Selling Skills

  • Advanced Closing Skills
  • Body Language - The Hidden Secret of Communicating Successfully
  • Closing The Sale & Dealing With Objections
  • Confidence in Making Face to Face Cold Calls
  • Networking for Success
  • Successful Sales Presentations
  • The Client Meeting - Face to Face Selling
  • Walk, Talk, Stance for Maximum Impact
  • Winning More Business in the Final Meeting (2 day course)

• General Sales Skills

  • Advanced Closing Skills
  • Advanced Listening Skills
  • Advanced Sales Strategies
  • Advanced Selling Skills (2 day course)
  • Closing The Sale & Dealing With Objections
  • Consultative Selling
  • Customer Satisfaction as a Selling Tool
  • Developing Major Accounts
  • How to Learn Anything Quicker
  • Introduction to Account Management
  • Introduction to NLP
  • Key Selling Skills
  • Managing Major Accounts (2 day course)
  • More Advanced Selling Skills
  • Planning Sales Activity to Help Meet & Exceed Targets
  • Selling for Non-Sales Professionals
  • Successful Sales Presentations
  • The Art of Retail Selling
  • Through the Customers' Eyes

• Marketing Skills

  • Brand Building with the Public
  • Essential Advertising
  • Introduction to Account Management
  • Referral Marketing
  • Relationship Marketing
  • The Secrets of Low Cost Advertising
  • Walk, Talk, Stance for Maximum Impact

• Marketing Training

  • Essential Marketing Skills
  • Referral Marketing

• Negotiation, Objection Handling and Closing Skills

  • Advanced Closing Skills
  • Closing Incoming Calls Effectively
  • Closing The Sale & Dealing With Objections
  • Negotiating to a Satisfactory Close
  • Negotiation Skills
  • Objection Handling Skills
  • Sales Negotiation Skills
  • Successful Sales Presentations
  • Walk, Talk, Stance for Maximum Impact

• Presentation Skills

  • Advanced Presentation Skills
  • Closing The Sale & Dealing With Objections
  • Persuasive Presentations - (2 Days)
  • Successful Presentations
  • Successful Sales Presentations
  • Walk, Talk, Stance for Maximum Impact

• Sales Management and Coaching Skills

  • Coaching Skills for Sales Managers
  • Managing Major Accounts (2 day course)
  • Sales Management (1 day course)
  • Sales Management (2 day course)
  • Successful Sales Presentations
  • Walk, Talk, Stance for Maximum Impact

• Sales Writing Skills

  • How to Write Winning Tenders
  • Professional Writing Skills
  • Write to the Top! - Professional Report Writing
  • Writing Effective Sales Letters & Promotional Materials

• Telemarketing Training

  • Gaining Commitment on the Telephone
  • Generating New Business by Telephone
  • Maximising Appointments on the Telephone
  • Winning More Business on the Telephone

• Telephone Sales Skills

  • Advanced Telephone Prospecting
  • Closing Incoming Calls Effectively
  • Gaining Commitment on the Telephone
  • Generating New Business by Telephone
  • Maximising Appointments on the Telephone
  • Outgoing Calls - Maximising Effectiveness
  • Telephone Techniques - Incoming & Outgoing Calls
  • Winning More Business on the Telephone

Books

• The Concise Adair on Communication and Presentation Skills
• The Concise Adair on Teambuilding and Motivation
• Business Planning and Strategy
• Buying and Selling a Business for Wealth
• Coaching & Mentoring For Success - Double CD Audio Book
• Commercial Risk Management
• Customer Relationship Management
• Executive Coaching
• Finance and Accounting
• Gurus on Leadership
• Gurus On People Management
• High Performance Consulting Skills
• Managing People for the First Time
• Mastering Leadership
• Mastering Marketing
• Mastering Negotiations
• Mastering People Management
• Mastering Personal and Interpersonal Skills
• Mastering Project Management
• Memory & Learning for Success
• Negotiate to Succeed
• Niche Marketing for Coaches
• Sales Management and Organisation
• Seven Steps of Effective Executive Coaching
• Speed Reading for Success - Audio CD Book
• Successful Selling Solutions
• Telephone Tactics
• The Complete Guide to Debt Recovery
• The Concise Adair on Creativity and Innovation
• The Concise Time Management and Personal Development
• The Credit Controller's Desktop Guide
• The John Adair Handbook of Management and Leadership
• The Shorter MBA
• The Training Manager's Desktop Guide
• The World's Business Cultures

Manuals

• Sales Training Seminars
• The Sales Library
• The Sales Management Library

Other Services

Special courses

• Leadership Training at the National Space Centre (2 day)

Training DVDs

• 15 Ways to Handle Today's Stress
• 7 Key Sales Skills
• Advanced Sales Techniques
• All Stressed Up and Nowhere to Go
• Appraisal Skills
• Being Assertive
• Coaching on the Job
• Communicating in a Team
• Communicating Without Words
• Core Communication Skills (Four DVD Set)
• Dealing With Conflict
• Discipline Interviewing
• Do We Have A Deal?
• Effective Listening
• Empowering People
• Empowering Yourself
• Explaining Clearly
• Giving Bad News
• Handling Difficult People
• Handling Difficult Situations (Five DVD set)
• How to Manage and Motivate a Sales Team
• Influencing Others
• Interviewing
• Leadership Skills
• Managing Change Successfully
• Managing Meetings
• Mediating Disputes
• Personal Effectiveness (Four DVD Set)
• Presenting to a Group
• Productive Counselling
• Team Building
• Team Skills (Four DVD Set)
• The Art of Questioning
• Winning First Impressions

Aberdeen

Aberdeen Berry Street

Basildon (Lilliput Village)

Basingstoke

Belfast

Birmingham (Central)

Birmingham (Solihull)

Bracknell

Brentford

Brentwood

Bristol

Bristol Broad Quay

Camberley

Cambridge

Cambridge (The Trinity Centre)

Cardiff

Cardiff City Centre

Chertsey

Chester

Coventry

Crawley

Croydon

Dartford

Dublin

East Midlands Airport

Edinburgh

Edinburgh (St. Mary's Street)

Exeter

Fareham

Fleet

Gatwick

Glasgow

Glasgow (Novotel)

Glasgow (St James Road)

Guildford

Heathrow

High Wycombe

Leatherhead

Leeds

Leeds (Chancellor Court)

Leeds City Centre

Leicester

Leicester (Tigers Rugby Club)

London (Canary Wharf)

London (Hammersmith)

London (Liverpool St)

London (Lombard Street)

London (Victoria)

London (Westminster)

London Moorgate

Luton

Maidenhead

Manchester (Airport)

Manchester (Central)

Milton Keynes

Newcastle

Norwich

Oxford

Portsmouth

Potters Bar

Reading

Reigate

Rickmansworth

Sheffield

Slough

Staines

Sunderland

Swindon

Warrington

Watford

Wokingham