The Client Meeting - Face to Face Selling

1 Day
Birmingham 1st Mar 2021
15th Jun 2021
5.5 hours

Course Overview

Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and how they can be overcome professionally. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process. The course also covers listening skills, closing strategies and maximising opportunities.

This The Client Meeting - Face to Face Selling course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

The Client Meeting - Face to Face Selling London
The Client Meeting - Face to Face Selling Manchester
The Client Meeting - Face to Face Selling Nottingham
The Client Meeting - Face to Face Selling Birmingham
The Client Meeting - Face to Face Selling Bristol
The Client Meeting - Face to Face Selling Edinburgh
The Client Meeting - Face to Face Selling Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:00 Introduction - What Do We Hate about Being Customers?

10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.)

10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions)

11:00 - 11:30 The Importance of First Impressions & Lasting Impressions (This module looks at the importance of body language and the voice. How enthusiasm for the product can be seen visually and detected vocally.)

11:30 - 12:15 The Science of Qualification & Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process.)

12:15 - 13:00 Role Plays - Qualification (Participants practise techniques in questioning and develop a qualification prompt form.)

13:00 - 14:00 Lunch Break

14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little.)

14:30 - 15:00 Closing Strategies & Maximising Opportunities

15:00 - 16:30 Role Plays - Closing (Delegates are given realistic scenarios where they are at the end of the sales process. They must close and overcome the last objection of the prospect and maximise their sales opportunities.)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Today's course has really helped me to re-evaluate my approach when dealing with clients, old and new and I look forward to putting this into action.

Kieran Hobbs, Magenta (UK) Ltd
Excellent & empowering day.


Jim Leishman, Wyse Learning
Very individual focused meaning lots of examples/used studies.


Audrey Carret, Marbeling Manchester

Really enjoyable and useful training. Delivery of the course was extremely good and well thought out.

Eva Zannetton, Assetgrove Lettings Ltd

The trainer did his research and was able to help us cater our learning to our business easily and was able to give us exceptional practical advice.

Kirsty Smyth, Assetgrove Lettings Ltd

Had a great day learned a lot.


Valerie Knittel, PAL International

Excellent trainer


Steve Davidson, Hero Solutions Ltd

Really helped me focus on the selling process.


Sam Lawrence, Cardinus Ltd
Fabulous as always
Andrea Carter, Applied Scintillation Technologies

Benefits

  • Maximise your effectiveness to get the most out of the time you have with your customer
  • Understanding selling from the customers' eyes
  • Understanding the importance of body language in selling
  • How to handle objections
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
15th Jun 2021
Full Day
£280.00
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17th Sep 2021
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
1st Mar 2021
Birmingham
£430.00
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2nd Mar 2021
Edinburgh
£430.00
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1st Apr 2021
Nottingham
£430.00
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1st Apr 2021
London
£430.00
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10th May 2021
Leeds
£430.00
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3rd Jun 2021
Bristol (Clifton)
£430.00
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23rd Jun 2021
Birmingham
£430.00
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6th Jul 2021
London
£430.00
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10th Aug 2021
Manchester
£430.00
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21st Sep 2021
Edinburgh
£430.00
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View 4 more available dates
30th Sep 2021
Nottingham
£430.00
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5th Oct 2021
London
£430.00
Places
15th Oct 2021
Leeds
£430.00
Places
9th Nov 2021
Bristol (Clifton)
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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