Easy skills to quickly introduce into the business.
- Paul Franchetti, Airbus UK
This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.
This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
- How to handle objections
- Understand the importance of customer care in a sales environment
- How to handle complaints in a positive way
- How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
Our London training venue
PTP's courses take place in the heart of the City of London.
PTP's London venue has great transport links with several tube stations the nearest being James’s Park. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London
&Meetings
83 Victoria Street
London
SW1H 0HW
0800 073 0499
This course is available in the following locations:
Customer Care Bristol
Customer Care Manchester
Customer Care Leeds
Customer Care Edinburgh
Customer Care Nottingham
Customer Care Birmingham