Managing Conflict

1 Day
Manchester 18th May 2021
8th Jun 2021
5.5 hours

Course Overview

The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.

This management development training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Managing Conflict London
Managing Conflict Manchester
Managing Conflict Nottingham
Managing Conflict Birmingham
Managing Conflict Bristol
Managing Conflict Edinburgh
Managing Conflict Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD


09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 An Introduction to Conflict

10:15 - 10:30 Sources of Conflict

10:30 - 11:00 Myths and Truths about Conflict

11:00 - 11:45 If Conflict is Inevitable What Are the Options?

11:45 - 11:50 Developing our Repertoire of Techniques

11:50 - 12:30 Assertiveness

12:30 - 13:00 Questioning and Listening skills

13.00 - 13:45 Lunch

13:45 - 14:15 Handling Difficult Situations

14:15 - 14:30 A Model for Resolving Conflict

14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays

16:30 Summary & Action Plans Agreed


Very good course.

David Harrison, SPIE FS Northern UK Ltd

The trainer was exceptionally knowledgeable about the subject. Very interesting subject made fascinating by the trainer and his amazing knowledge examples and experience.

Rachel Schofield, Palram Europe Ltd

Great tutor, engaging knowledgeable, professional. Will reommend PTP.

Ksymena Ball, Four Seasons Hotel London at Park Lane

Great course, great teacher.

Steve Kissoon, Four Seasons Hotel London at Park Lane

Great training, great teacher.

Michel Raguin, Akka Aeroconseil UK

Very focused, some nice models & new ideas & alternative approaches.

Dave Anderson, Peterhead Engineers Development Ltd

Really enjoyed the informative but relaxed delivery. Very personalised which is fantastic. Thanks!

Marie McNilcom, Mary Erskine & Stewart's Melville Junior School

Excellent facilities. Loved the small group size. Very useful discusssions.

Keith Duncan, Pilgrim Systems

Excellent presentation.

Colin Bryn Hughes, Waverley Excursions Ltd

Course was well presented and enjoyable - a very interesting course.

John Cameron, Scottish Prison Service

Very good course, would definitely recommend.

Maryann Trotter, Intergen

The presentation was excellent with a good balance of content. Very surprised how much I have learnt in one day.

Marie Hawkins, Johnson Workplace Management

The presentation went very well with a good mixture of activity. Very enjoyable course well presented and easily understandable.

Jaqueline Nutter, Delta Care Ltd

Enjoyable, very well delivered and presented.

Ben Mooney, Score Energy

I found the course very informative and am sure it will have been of value in any future situations I may find myself exposed to.

Alan Rore, Northern Lighthouse Board

Thank you - enjoyable and thought provoking.

Erica Benn, Centrica
Very useful course.
Colin Nagle, Thomas Higgins & Co
I found the course very informative and gave good techniques on trying to resolve conflicts
Kevin Dixon, Thomas Higgins & Co
Interesting. Lots of thought provoking ideas.
Jill Marriott, NHS Direct
Fantastic presentation - Well done, Tracey!
Lena Hall, Heriot Watt University
Good presenter who changed the format to suit our needs.
Susan Sinclair, Heriot Watt University
Very useful to be able to discuss conflict situation on a personal basis with the tutor. An excellent day. Will recommend PTP as training body in future.
Ken Stott, Wolverhampton Grammar School
Thoroughly enjoyed the course - very motivating. Highlighted problem areas and how to address them.
Vanessa Human, Pal International
Very well put together and informative.
Hilary Trotter, Wakefield Hospice
Trainer was an inspiration to me. Excellent!
Rachel Jones, Yorkshire Forward
The course was very well run. The trainer was fantastic.
Heather Waight, Mercuri Urval
Brilliant trainer - will take away a lot of ideas on dealing with conflict within my department.
Wayne Marshall, General Physics UK Ltd
Excellent course. Worthwhile.
John Fowler, Freightliner
I thoroughly enjoyed the course and feel a debt of gratitude to take the presenter, Tracey who made the course most enjoyable and interesting. I learnt a lot from her.
Alan Downie, Freightliner Intermodal
Delivery was excellent. It was informative, entertaining and precise. Tracey knew her stuff.
Jane Potts, Tack Retail Ltd
Presentation was excellent. Enjoyable course which will prove useful in the workplace.
Steve Wakefield, Freightliner
Enjoyed the course. Thank you.
Shane Wooley. ISS
Very good trainer.
Oliver Brinkman, Glasswork Hounsell
It was a very informative day - small group, lots of interaction and shared thoughts.
Karen Patel, Age Concern, Trafford


  • Understand why conflict is inevitable
  • Realise that not all conflict is negative
  • Learn their own preference for coping with conflict
  • Be able to distinguish between aggression, assertion and submission
  • Know how to manage conflict with both internal and external customers
  • Have developed the skill to handle a variety of everyday confrontational situations
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
8th Jun 2021
Full Day
8th Jul 2021
Full Day
9th Aug 2021
Full Day
8th Sep 2021
Full Day
8th Oct 2021
Full Day
8th Nov 2021
Full Day
8th Dec 2021
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Book your place on one of our scheduled courses...
18th May 2021
20th May 2021
15th Jun 2021
15th Jun 2021
16th Jun 2021
13th Aug 2021
Bristol (Clifton)
3rd Sep 2021
23rd Sep 2021
29th Oct 2021
2nd Nov 2021
7th Dec 2021
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location