Success in Leadership & Motivation Skills

9.30-10.00:             Coffee and Intro.  What are the essential skills of a brilliant manager?

10.00-10.30:           The importance of setting customer-focused objectives.

10.30-11.15:           Leadership models. What can we learn from them and how to apply them to our business. Motivation the Key to Success

11.15-11.30:           Coffee break.

11.30-12.15:           Removing the fear of delegation and understanding its crucial role in leadership.

12.15-12.45:           What kind of leader are you?  Exercises that highlight your management strengths and weaknesses

12.45-13.45:           Lunch

13.45-14.45:           Motivating our employees. Explore the motivational techniques that achieve the most success.

14.45-15.30:           Outstanding communication.  What are the best ways to communicate with our staff? Top tips for successful Managers.

15.30-15.45             Coffee break

15.45-16.45            Conflict is normal in every team. We will look at a practical conflict resolution formula that gives you the confidence to deal with conflict whenever it arises.

Finish.                        Now let’s do it!      

• Develop essential leadership skills to create a customer-focused team
• Understand leadership models and how they can apply to the workplace
• Develop your skills in delegation and understand its importance in developing staff
• Learn how to motivate your team so they achieve their potential, through the latest motivational techniques
• Understand the crucial role of outstanding communication
• Top tips on excellent communication methods
• A step by step formula that will guide you through the essentials of conflict resolution
• A practical assessment of your leadership skills with coaching tips to build upon your strengths and combat your weaknesses