An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Course Benefits
- Understand the key elements of outstanding customer service
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
- How to develop an awareness of competitors and how to use this to improve your own service
- Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Our Nottingham Training Venue
Address
Colwick Hall Hotel
Racecourse Road
Nottingham
NG2 4BH
0115 9500 566
Colwick Hall Hotel
Directions
Easily accessible from M1 - J26 6 miles
The distance from Nottingham train station is approx. 2.3 miles/9 minutes away.
There is free parking on-site
This course is available in the following locations:
Advanced Customer Service for the Public Sector London
Advanced Customer Service for the Public Sector Bristol
Advanced Customer Service for the Public Sector Manchester
Advanced Customer Service for the Public Sector Edinburgh
Advanced Customer Service for the Public Sector Birmingham
Advanced Customer Service for the Public Sector Leeds