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Category Archive: Customer Care Training

PA Training Courses - Behind Every Boss Is A Great Assistant

Posted: March 3, 2015 1:13 pm
PA Training CoursesSunday Times, 22nd February 2015 "Senior executives should do more to develop the careers of those below them. If nothing else , it will allow greater delegation." The article argues that an insufficient number of senior executives are investing in training for their PAs and Assistants. A well trained assistant can help a boss's own career prospects by allowing them more time to focus on their own goals and objectives. The range of skills required for a top assistant might range from interpreting financial statements to presentation skills and people management. "...the more you help people to develop, the better they will do their job for you." Rosemary Parr, founder of the Global PA Association

PA Training Courses By PTP

Since 1991 PTP's personal development training has been used by over 40% of the FTSE 100 and small group training (average class-size just 6 delegates) ensuring that individuals training needs are met. Wherever possible the course will be tailored to the individual needs of the delegate's business. In addition, all of PTP's training is highly practical and hands-on ensuring everyone is fully engaged and can deploy the skills learned back in the workplace immediately. All PTP PA training courses meet Continuous Professional Development (CPD) Guidelines.

Most Popular PA Training Courses by PTP

PTP - Practical Training for Professionals runs nearly 200 short PA training courses. Here is a few of the most popular ones. Click the course titles to view full timetables and course benefits:
Personal Organisation Skills for Secretaries & PAs
People Management Skills for Secretaries & PAs
Business Skills for Administrators
Interpreting Financial Statements
Masterclass in Interpreting Financial Statements
Finance for Non-Finance Managers
More Advanced Finance for Non-Finance Managers
Successful Presentations
Communication Skills
Introduction to Management and Supervisory Skills
Managing Effective Meetings
Write to the Top! Professional Report Writing
All courses come with training notes, executive folder and framed certificate of attendance.
To make an enquiry, please call 01509 889632 or email sales@ptp.co.uk. If you book online, you can save 5%. See www.ptp.co.uk
 

Personal Development Training - UK Companies Urged to Invest More

Posted: December 11, 2014 12:24 pm
Personal Development TrainingMore Training Investment by UK Companies urged
Financial Times 25th November 2014
"Business and union leaders have urged corporate Britain to spend more on staff training and create better apprenticeships, rather than leaving the UK’s skills and productivity problems for the government to fix. They warned the price of inaction would be a “fundamentally unhealthy” and fractured economy." The article goes on to say how British employers are complaining about finding workers with appropriate skills and trade union leaders stating that many employees are stuck in low paid jobs with little chance of promotion. Now is the time to invest in training your people.

Personal Development Training By PTP

Since 1991 PTP's personal development training has been used by over 40% of the FTSE 100 and small group training (average class-size just 6 delegates) ensuring that individuals training needs are met. Wherever possible the course will be tailored to the individual needs of the delegate's business. In addition, all of PTP's training is highly practical and hands-on ensuring everyone is fully engaged and can deploy the skills learned back in the workplace immediately. All PTP courses meet Continuous Professional Development (CPD) Guidelines.

Most Popular Personal Development Training Courses by PTP

PTP - Practical Training for Professionals runs nearly 200 short personal development training courses. Here is a few of the most popular ones. Click the course titles to view full timetables and course benefits:
Finance For Non-Finance Managers
Time Management
Train the Trainer Assertiveness & Building Personal Confidence
Introduction to Management and Supervisory Skills
Communication Skills
Personal Effectiveness
Leadership & Management Skills
Senior Management Skills
Outstanding Customer Service Skillspersonal development training by PTP
Stress Management
The Roles and Responsibilities of a Director
Generating New Business by Telephone
Key Selling Skills
People Management
All courses come with training notes, executive folder and framed certificate of attendance.
To make an enquiry, please call 01509 889632 or email sales@ptp.co.uk. If you book online, you can save 5%. See www.ptp.co.uk

Personal Development Training in UK now paramount

Posted: April 1, 2014 5:16 pm
  personal development training by PTP Personal Development Training for managers and staff in the UK has officially left the UK behind the rest of the developed world according to the Financial Times (31st March 2014). The report by the think-tank IPPR for JP Morgan says the decline in UK's training began in 2007. Our drop in personal development training is four times greater than any other European country. Now is the time to invest in your people.

Personal Development Training By PTP

Since 1991 PTP's personal development training has been used by over 40% of the FTSE 100 and small group training (average class-size just 6 delegates) ensures that individuals training needs are met. In additionall of PTP's training is highly practical and hands-on ensuring everyone is fully engaged and can deploy the skills learned back in the workplace immediately. All PTP courses meet CPD - Continuous Professional Development Guidelines.

Most Popular Personal Development Training Courses by PTP

PTP - Practical Training for Professionals runs nearly 200 short personal development training courses. Here is a few of the most popular ones. Click the course titles to view full timetables and course benefits:
Finance For Non-Finance Managers
Time Management
Train the Trainer Assertiveness & Building Personal Confidence
Introduction to Management and Supervisory Skills
Communication Skills
Personal Effectiveness
Leadership & Management Skills
Senior Management Skills
Outstanding Customer Service Skillspersonal development training by PTP
Stress Management
The Roles and Responsibilities of a Director
Generating New Business by Telephone
Key Selling Skills
People Management
All courses come with training notes, executive folder and framed certifcate of attendance.
To make an enquiry, please call 01509 889632 or email sales@ptp.co.uk. If you book online, you can save 5%. See www.ptp.co.uk

Assertiveness Skills Training deemed 'Terrific' and 'Excellent'

Posted: November 28, 2013 1:44 am
Assertiveness Skills TrainingPTP's training course, Assertiveness & Building Personal Confidence Building course recently ran in London and was attended by Nigel Chisman of Cummins and Katie Hall of The International Trade Centre Geneva. They both gave tremendous feedback on this assertiveness skills training course. Nigel commented, 'Terrific assertiveness skills course tailored accurately for my needs.' and Katie said, ' Trainer excellent. Thoroughly enjoyed this assertiveness skills training course.' Assertiveness skills training has become one of PTP's most popular course in recent years and is now a top priority for many HR and Training Managers. This assertiveness skills course helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill set.

Training Benefits from this Assertiveness Course:

  • Develop confidence in the use of assertiveness skills
  • Understand different behaviour patterns and the reasons they arise
  • Understand the need for negotiation and persuasion in the workplace
  • Practice assertiveness skills and develop an action plan

More praise for PTP's Assertiveness Training course:

Excellent training - very useful. - Ruth Foster, Berrymans Lace Mawer Great course, focus on specific needs! - Vicki McAllister, Amino Communications Angie presented the course extremely well and was able to relate the content to my roles. - Gemma Leary, PHS Datashred Suzanne was a lovely trainer with loads of personality, interacted well with group and made the day personal. - Anne Hinson, Siemens Healthcare Excellent course and tutor. - James Evans, Brother International Europe Great course and fantastic teacher. I really got a lot out of todays session. I would highly recommend Suzanne to my company for further training. - Anna Dixon, McCann Erickson Course was excellent. Tracey was fantastic as a trainer. - Kelly Small, Brewin Dolphin With monthly courses running in London and bi-monthly courses running in Edinburgh, Leeds, Manchester, Bristol, Birmingham and Nottingham, PTP hopes there will be the right date and venue for those potential assertiveness skills candidates in the UK. PTP have had many years of success and had the pleasure to work with many companies to help them achieve their goals with the likes of Tech Tube to achieve more sales on plastic extrusions. Please click on city names for venue addresses and directions and click here for more details on PTP's assertiveness skills training course.

Telephone Training with PTP is Sweet

Posted: November 17, 2013 11:45 pm
Philip Baggard of Tate & Lyle Sugars recently attended our Dealing with Incoming Calls Positively, a 1-day training course in telephone handling skills. Philip got a lot out of his attendance of this telephone training course. He commented on his feedback form, 'Excellent suggestions and advice to focus on areas of improvement. Excellent presentation and very good logical advice - Thank-you.'

The benefits of attending this telephone training course

  • To increase confidence in taking all incoming calls
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
Marc Holland, MD of PTP commented 'We are delighted that Phillip got so much from this telephone training course. This course has been running successfully for many year and along side our Generating New Business By Telephone and Call Centre - Achieving Excellence is among our most popular telephone training courses. We have now introduce some shorter half day telephone courses which take place in our main UK venues, Edinburgh, Leeds, Manchester, Birmingham, Nottingham, Bristol and London. They are: How to be Great at Cold Calling and Masterclass in Handling Incoming Calls. This now means that our customers can get the telephone training they require without taking up a full working day.'

Management Training & Sales Training Enquiries at Record Levels

Posted: November 11, 2013 12:41 pm
CIPD Manchester - PTP Sales Training & Management Training StandPTP had a prime stand at last weeks Manchester CIPD Exhibition and having exhibited for the last 10 years we are delighted to announce a record number of sales training & management training enquiries. Marc Holland MD of PTP commented "We were amazed and delighted at the level of interest in our sales, management, customer care and personal development training courses. The buzz at the exhibition was palpable and we expect a high level of orders in the coming months, for our training courses. We have already re-booked this event for next year."

Management Training Courses from PTP

There was considerable interest in the following training courses: This shows that a lot of people are entering management & sales for the first time and PTP can help them up-skill with our huge range of sales training & management training.