This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional.
Course Benefits
- Gives you all the tools you need to be outstanding on the telephone and via email
- Develops your understanding of active empathic listening skills and how vital they are to delighting your customers
- Incorporates a 10 top tips action plan that you can apply immediately to your business.
Our Birmingham Training Venue
Address
12 Hagley Road
Five Ways
Birmingham
B16 8SJ
0121 452 1144
Directions To Our Birmingham Venue
Just a 5-minute walk from Five Ways train station and steps from the city centre. Birmingham New Street Station is a 5-minute drive or 15-minute walk away, with a tram stop across the underpass, a bus stop by our patio, and on-site parking for those arriving by car.
Parking: We offer 56 on-site car parking spaces at
competitive rates of £7 per day and £15 overnight,
ideal for both short visits and extended stays.
This course is available in the following locations:
Delivering Excellence via Email and on the Telephone London
Delivering Excellence via Email and on the Telephone Bristol
Delivering Excellence via Email and on the Telephone Manchester
Delivering Excellence via Email and on the Telephone Edinburgh
Delivering Excellence via Email and on the Telephone Nottingham
Delivering Excellence via Email and on the Telephone Leeds