Working With Emotional Intelligence

1 Day
London 9th Jun 2021
16th Jun 2021

Course Overview

The rules for work are changing. We're being assessed not just by how smart we are, or by training and expertise, but also by how well we handle ourselves and relate to other people.

Emergent thinking about the qualities and competencies that make individuals successful is zeroing in on a capability that seems to be even more vital than IQ or technical skills: emotional intelligence.

It's not that IQ and technical skills are irrelevant, they do matter but mainly as "threshold capabilities"; entry level requirements to further positions.

Emotional intelligence refers to the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

It describes abilities distinct from, but complimentary to, academic intelligence. Evidence shows that many people who are book smart but lack emotional intelligence end up working for people who have lower IQ's but who excel in emotional intelligence skills.

The main aim of this programme is to look at the 5 competencies that make up emotional intelligence and how to develop, and more importantly, use them.

Course Locations

Working With Emotional Intelligence London
Working With Emotional Intelligence Manchester
Working With Emotional Intelligence Nottingham
Working With Emotional Intelligence Birmingham
Working With Emotional Intelligence Bristol
Working With Emotional Intelligence Edinburgh
Working With Emotional Intelligence Leeds


09:30 - 09:45 What are emotions and what are their effects?
09:45 - 10:15 What is emotional intelligence and why is it important - personally and in business
10:15 - 10:45 The emotional side of business success
11:00 - 12:15 Using EI at work to improve performance and build more effective relationships
12:15 - 12:45 Using EI to maintain the balance in your life that you want
13:30 - 14:30 How to relax, take more control of emotions and improve self-discipline
14:30 - 15:00 Identifying your values and putting them into practice to improve performance and job satisfaction
15:15 - 15:45 How to manage negative emotions
15:45 - 16:15 How to tap into positive emotional states to improve performance
16:15 - 16:30 How to continuously develop EI competencies


Excellent information and well presented.

Caroline Bramhall, Russell Scanlan Ltd

Excellent. Wasn't sure it was something I wanted to do but really enjoyed it.

Bryan Banbury, Russell Scanlan Ltd

Definitely worth the investment! Great course. Anna made us feel engaged and is excellent in terms of knowledge and giving context.

Craig Sutherland, Carr Gomm

Really enjoyed today's training. A lot of good examples and useful new diagrams shown.

Bruce Frew, Royal Blind & Scottish War Blinded

Andrea was fantastic. Used the course content and real examples to provide better understanding. The training style worked for the group.

Imran Khalifa, The Pioneer Group

Well delivered and very informative. Thank-you.

Simon Strawford, Newman University

Great day, great mind opener - well presented by Andrea.

Anthony Healy, Healy Group

First rate.

James Evans, Brother International Europe Ltd

Well paced and delivered by Andrea - challenging pre-conceptions and forcing me to reconsider my default position.

Dominic Baker, Hertfordshire Constabulary

Excellent trainer and well presented.

Marianne Vits, Hertfordshire Constabulary

Expert trainer used emotional intelligence to provide appropriate info to group. Liked the science part.

Rachel Kay, Mayfield School

Malcolm was excellent and kept me focused all day.

Lisa Brown, NRC Services Ltd

Fantastic course, gave a detailed in depth course.

Paul Whitehurst, TNT

Some great insights and good takeaways to consider.

Phil Barraclough, M&G Investments

Thoroughly enjoyed it. Very engaging, trainer was welcoming, professional and knowledgeable.

Christopher Warne, CIMA


Suzanne Claridge, Quick Intl Couriers UK Ltd

Really enjoyed the day and learnt a lot about how to manage my emotions and anxiety.

Kirsty MacDonald, Quick Intl Couriers UK Ltd

Ken was highly engaging and tackled the course to our requirements. Great.

Darren Mckoy, Annette Cove Associates Ltd

Ken was great and really adapted the course to our understanding and needs.

Gwyneth Oakman, S.A.Brain & Co Ltd

Great course, really enjoyed the dialogue - thanks!

Chris Urquhart, S.A.Brain & Co Ltd

Trainer had very good knowledge. Great enthusiasm and energry. Excellent with delegates.

Rob Parsons, Royal Mail

All managers in Royal Mail (including senior) should attend this course.

Kathryn Collins, Royal Mail

Great to learn new approaches to dealing with situations and to keeep yourself on track with what you need to do.

Sarah Reyes, Royal Mail

Excellent delivery, concepts conveyed clearly.

Andrea Thompson, Royal Mail


  • Enhance performance by managing positive and negative emotions
  • Improve ability to develop rapport, communicate clearly and influence others
  • Use EI to maintain the balance in your life that you want 
  • Take more control of your emotions and improve self-discipline
  • Learn how to continuously develop EI competencies
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
16th Jun 2021
Full Day
13th Jul 2021
Full Day
12th Aug 2021
Full Day
16th Sep 2021
Full Day
11th Oct 2021
Full Day
16th Nov 2021
Full Day
7th Dec 2021
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Book your place on one of our scheduled courses...
9th Jun 2021
17th Jun 2021
7th Jul 2021
8th Jul 2021
13th Aug 2021
7th Sep 2021
Bristol (Clifton)
4th Oct 2021
15th Oct 2021
15th Nov 2021
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location