Know Your Customer

1 Day
London 25th May 2021
22nd Apr 2021
5.5 hours

Course Overview

The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors.

CPD Value 5.5 Hours

Course Locations

Know Your Customer London
Know Your Customer Manchester
Know Your Customer Nottingham
Know Your Customer Birmingham
Know Your Customer Bristol
Know Your Customer Edinburgh
Know Your Customer Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

9.30 – 10.00: Coffee and Intro.  How well do you know your business?
10.00 – 10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want?
10.30 – 11.15: What are our competitors doing? What can we learn?
11.15 – 11.30: Coffee break
11.30 – 12.15: Communication skills with our customers. How do we find out their needs?
12.15 – 12.45: Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action.
12.45 – 13.45: Lunch
13.45 – 14.45: Developing feedback forms that your customers will actually want to complete. Acting on feedback.
14.45 – 15.45: Case studies.  Look what others have achieved.
15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer.
16:45 – 17:00 Summary and Action Plan agreed

Benefits

  • Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation.
  • How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
  • The three essential skills you need to genuinely know your customer.
  • Look at successful companies who really know their customers and see how they have grown through self-development and consistency.
  • Questionnaires, feedback forms and social media. What works best in establishing what your customer really wants.
  • Develop a practical and inspirational action plan to transform your business by really getting to know your customer.
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
22nd Apr 2021
Full Day
£280.00
Places
21st May 2021
Full Day
£280.00
Places
22nd Jun 2021
Full Day
£280.00
Places
22nd Jul 2021
Full Day
£280.00
Places
23rd Aug 2021
Full Day
£280.00
Places
22nd Sep 2021
Full Day
£280.00
Places
22nd Oct 2021
Full Day
£280.00
Places
22nd Nov 2021
Full Day
£280.00
Places
7th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
25th May 2021
London
£430.00
Places
14th Jun 2021
Bristol (Clifton)
£430.00
Places
22nd Jun 2021
Nottingham
£430.00
Places
11th Aug 2021
London
£430.00
Places
9th Sep 2021
Birmingham
£430.00
Places
14th Sep 2021
Leeds
£430.00
Places
29th Sep 2021
Edinburgh
£430.00
Places
15th Oct 2021
London
£430.00
Places
3rd Nov 2021
Manchester
£430.00
Places
8th Nov 2021
Bristol (Clifton)
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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