Knowing Your Customer To Maximise Business Opportunities

1 Day
London 13th Jul 2022
21st Jul 2022
5.5 hours

Course Overview

The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors.

CPD Value 5.5 Hours

Course Locations

Know Your Customer London
Know Your Customer Manchester
Know Your Customer Nottingham
Know Your Customer Birmingham
Know Your Customer Bristol
Know Your Customer Edinburgh
Know Your Customer Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

9.30 – 10.00: Coffee and Intro.  How well do you know your business?
10.00 – 10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want?
10.30 – 11.15: What are our competitors doing? What can we learn?
11.15 – 11.30: Coffee break
11.30 – 12.15: Communication skills with our customers. How do we find out their needs?
12.15 – 12.45: Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action.
12.45 – 13.45: Lunch
13.45 – 14.45: Developing feedback forms that your customers will actually want to complete. Acting on feedback.
14.45 – 15.45: Case studies.  Look what others have achieved.
15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer.
16:45 – 17:00 Summary and Action Plan agreed

Benefits

  • Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation.
  • How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
  • The three essential skills you need to genuinely know your customer.
  • Look at successful companies who really know their customers and see how they have grown through self-development and consistency.
  • Questionnaires, feedback forms and social media. What works best in establishing what your customer really wants.
  • Develop a practical and inspirational action plan to transform your business by really getting to know your customer.
Live Virtual Training
In-Person Training
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21st Jul 2022
Full Day
£280.00
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22nd Aug 2022
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21st Sep 2022
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21st Oct 2022
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21st Nov 2022
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6th Dec 2022
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20th Jan 2023
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£280.00
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20th Feb 2023
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20th Mar 2023
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20th Apr 2023
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19th May 2023
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20th Jun 2023
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20th Jul 2023
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£280.00
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21st Aug 2023
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£280.00
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20th Sep 2023
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20th Oct 2023
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20th Nov 2023
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5th Dec 2023
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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13th Jul 2022
London
£430.00
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11th Aug 2022
Birmingham
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13th Sep 2022
Leeds
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28th Sep 2022
Edinburgh
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14th Oct 2022
London
£430.00
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2nd Nov 2022
Manchester
£430.00
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14th Nov 2022
Bristol (Clifton)
£430.00
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5th Dec 2022
London
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6th Jan 2023
Nottingham
£430.00
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16th Jan 2023
Manchester
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8th Feb 2023
London
£430.00
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21st Feb 2023
Leeds
£430.00
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23rd Mar 2023
Edinburgh
£430.00
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30th Mar 2023
Birmingham
£430.00
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23rd May 2023
London
£430.00
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12th Jun 2023
Bristol (Clifton)
£430.00
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20th Jun 2023
Nottingham
£430.00
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12th Jul 2023
London
£430.00
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10th Aug 2023
Birmingham
£430.00
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12th Sep 2023
Leeds
£430.00
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27th Sep 2023
Edinburgh
£430.00
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13th Oct 2023
London
£430.00
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1st Nov 2023
Manchester
£430.00
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13th Nov 2023
Bristol (Clifton)
£430.00
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4th Dec 2023
London
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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