Know Your Customer

1 Day
Edinburgh 29th Sep 2021
22nd Sep 2021
5.5 hours

Course Overview

The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors.

CPD Value 5.5 Hours

Course Locations

Know Your Customer London
Know Your Customer Manchester
Know Your Customer Nottingham
Know Your Customer Birmingham
Know Your Customer Bristol
Know Your Customer Edinburgh
Know Your Customer Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

9.30 – 10.00: Coffee and Intro.  How well do you know your business?
10.00 – 10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want?
10.30 – 11.15: What are our competitors doing? What can we learn?
11.15 – 11.30: Coffee break
11.30 – 12.15: Communication skills with our customers. How do we find out their needs?
12.15 – 12.45: Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action.
12.45 – 13.45: Lunch
13.45 – 14.45: Developing feedback forms that your customers will actually want to complete. Acting on feedback.
14.45 – 15.45: Case studies.  Look what others have achieved.
15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer.
16:45 – 17:00 Summary and Action Plan agreed

Benefits

  • Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation.
  • How to build a successful rapport with new or existing clients and how to ensure they remain loyal.
  • The three essential skills you need to genuinely know your customer.
  • Look at successful companies who really know their customers and see how they have grown through self-development and consistency.
  • Questionnaires, feedback forms and social media. What works best in establishing what your customer really wants.
  • Develop a practical and inspirational action plan to transform your business by really getting to know your customer.
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
22nd Sep 2021
Full Day
£280.00
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22nd Oct 2021
Full Day
£280.00
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22nd Nov 2021
Full Day
£280.00
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7th Dec 2021
Full Day
£280.00
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21st Jan 2022
Full Day
£280.00
Places
21st Feb 2022
Full Day
£280.00
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21st Mar 2022
Full Day
£280.00
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21st Apr 2022
Full Day
£280.00
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20th May 2022
Full Day
£280.00
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21st Jun 2022
Full Day
£280.00
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View 6 more available dates
21st Jul 2022
Full Day
£280.00
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22nd Aug 2022
Full Day
£280.00
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21st Sep 2022
Full Day
£280.00
Places
21st Oct 2022
Full Day
£280.00
Places
21st Nov 2022
Full Day
£280.00
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6th Dec 2022
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
29th Sep 2021
Edinburgh
£430.00
Places
15th Oct 2021
London
£430.00
Places
3rd Nov 2021
Manchester
£430.00
Places
8th Nov 2021
Bristol (Clifton)
£430.00
Places
7th Jan 2022
Nottingham
£430.00
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17th Jan 2022
Manchester
£430.00
Places
9th Feb 2022
London
£430.00
Places
22nd Feb 2022
Leeds
£430.00
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24th Mar 2022
Edinburgh
£430.00
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31st Mar 2022
Birmingham
£430.00
Places
View 11 more available dates
24th May 2022
London
£430.00
Places
13th Jun 2022
Bristol (Clifton)
£430.00
Places
21st Jun 2022
Nottingham
£430.00
Places
13th Jul 2022
London
£430.00
Places
11th Aug 2022
Birmingham
£430.00
Places
13th Sep 2022
Leeds
£430.00
Places
28th Sep 2022
Edinburgh
£430.00
Places
14th Oct 2022
London
£430.00
Places
2nd Nov 2022
Manchester
£430.00
Places
14th Nov 2022
Bristol (Clifton)
£430.00
Places
5th Dec 2022
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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