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How to improve your employees listening skills

Listening is a crucial component in positive communication, which provides a strong foundation for effective business practices. Becoming an active listener can enable an employee to be more productive and make fewer mistakes and means less time is wasted asking the wrong questions. It can create an open and positive atmosphere in the office and make people across the business feel genuinely valued. So, what steps can you take to help employees improve the listening skills they are already have?

Parrot style can be a good approach

While we don’t recommend employees parrot everything that is said to them, repeating what someone else has said to ensure that you have it right can be a useful listening technique. It will ensure that employees are genuinely listening and also means that comments or questions can be posed straight away. This technique demonstrates to the speaker that they are being heard and can help to avoid miscommunication.

No interruptions

This may seem obvious and yet so many of us don’t let people finish before we start talking. Proactive listening isn’t about waiting for the opportunity to speak but actually sitting and taking in what is being said without looking for a chance to interrupt. Interrupting is learned behaviour frequently seen where junior staff or female staff are speaking so it’s important to emphasise how key it is to listen well and wait for the speaker – whoever they are – to finish before providing a response.

Opting for objectivity

Emotions and feelings are natural but when it comes to listening they can cloud the situation. Encouraging employees to listen actively and without judgment will make it much easier to open channels of clear communication. Empathy is crucial in a listener as it will enable them to identify with the speaker and perhaps see issues or complaints from their perspective. Encourage employees to listen and react as professionally as possible to improve basic listening skills.

Ask your employees to use nonverbal cues

These can be very useful in encouraging the person speaking and ensuring that they know that they are being heard. Eye contact and the occasional nod of the head demonstrate that the person speaking has the full attention of the listener and that they are taking in what is being said. Slouching, yawning, fiddling with pens or standing with hands in pockets can give negative signals to the person speaking and damage communication as a result.

Distractions mean poor listening

There are a lot of distractions in an office that can interrupt good listening. From a phone screen lighting up to the sound of an email arriving in an inbox, an open window or being to close to a break out area, all can detract from the conversation. Especially for important conversations, advise employees to choose the right location and put away devices etc that could interrupt.

Being a good listener can improve employee career prospects and help individuals to interact more positively with each other. It’s a skill that all employees should be encouraged to develop.


In-House Training with PTP

PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.

What you get for your money

What is 1-to-1 training?

1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.

Who does 1-to-1 training suit?

Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?

A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.

What is U-Choose?

Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.

How much does U-Choose Training cost?

U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.