Outstanding Customer Service Skills

1 Day
London 21st Jun 2024
18th Jun 2024
5.5 hours

Course Overview

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.

This Outstanding Customer Service Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outstanding Customer Service Skills London
Outstanding Customer Service Skills Manchester
Outstanding Customer Service Skills Nottingham
Outstanding Customer Service Skills Birmingham
Outstanding Customer Service Skills Bristol
Outstanding Customer Service Skills Edinburgh
Outstanding Customer Service Skills Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 What makes for good customer care

10:30 - 11:00 Getting it Right - Building on your Good Practices

11:00 -11:15 Coffee Break

11:15 - 12:45 Developing your Customer Care skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Tracking and measuring satisfaction

16:30 Summary and Action Plans Agreed

Testimonials

Attended virtual course:

Candy presented the course extremely well and kept me engaged throughout. We had lots of opportunities to ask questions and talk about real life examples which made for a really enjoyable and informative course, which more than met my expectations.

Donna Dawkins, EQUANS

Malcolm delivered a good and informative course. Picked up a number of good behaviours and approaches which will ensure these tips are enforced. Well worth attending.

Sean Cronian, WSP

Very good opportunity to discuss with colleagues in different departments together to develop and provide the best customer care experience for our clients.

Lucy Brighton, Dataplan Payroll Ltd

Amazing! Thank-you.

Satpal Brar, ITH Pharma

The course was adapted to meet the full expectations of our team and the trainer understood our issues and needs.

Sally Henry, Watershed Packaging

A very engaging , informative day.

Natasha Matthews, Watershed Packaging
A very thorough and tailored course.


Graeme Horner, Geocel LTD

Thorougly enjoyed the course.

Rosie Chaplin, St Michaels Hospital Braintree NHS

Excellent course. the trainer adapted the training specifically to my needs.

David Bridson, Arla Foods

It was great - no improvement necessary.

Andrea Smallman, The Booksellers Association

A very practical and useful course - I thought I knew everything!

Nick Faulkner, ehouse

Excellent course, very enjoyable.

Ian Wright, Unicorn Products

Course was very practical. Met all of my objectives and the open discussions were very useful.

Emma Prout, University of Glamorgan

Thanks for an enjoyable course, excellent throughout.

Matthew Rankin, Unicorn Products Ltd

Really enjoyed the course today. Learnt a lot especially how to deal with difficult situations.

Louise Nicholson, Bandvulc Group

Learnt a lot, very informative.

Claire Graves, Takeuchi Mfg UK Ltd

A very helpful and insightful day.

Louise South, Takeuchi Mfg UK Ltd

It was excellent.

Adele Wilkinson, Takeuchi Mfg UK Ltd

I learned a lot today. It was very worthwhile.

Clint Kelly, Takeuchi Mfg UK Ltd
Enjoyed the course - very tailored to my needs.
Mhari Ross, Banff & Buchan College of FE
Pleasantly surprised with the course. Found it interesting and useful.
Kelly Alcock, Media Hut
Very good course and interesting.
Emma Semo, Traka plc
An excellent one day course.
Phil Harding, Synergy Healthcare
Well-structured course with a highly-skilled & competent tutor.
Rob Harrable, Synergy Healthcare
Fully enjoyed the interactive nature of the course. Good balance of theory and practice, did not lose my attention for a second.
Katrin Malksoo, Indigo Vision

Benefits

  • A greater awareness of the customers and clients perspectives and needs
  • A better understanding of themselves; both strengths and improvement areas
  • An opportunity to gain more advanced customer care skills
  • The opportunity to work on improvement areas
  • An action plan for continuous improvement
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
21st Jun 2024
London
£430.00
27th Jun 2024
Edinburgh
£430.00
Places
9th Jul 2024
London
£430.00
Places
26th Jul 2024
Edinburgh
£430.00
Places
5th Aug 2024
Manchester
£430.00
Places
22nd Aug 2024
London
£430.00
Places
2nd Sep 2024
Edinburgh
£430.00
Places
11th Sep 2024
Nottingham
£430.00
Places
19th Sep 2024
London
£430.00
Places
27th Sep 2024
Edinburgh
£430.00
Places
View 9 more available dates
10th Oct 2024
London
£430.00
Places
17th Oct 2024
Leeds
£430.00
Places
29th Oct 2024
Edinburgh
£430.00
Places
30th Oct 2024
Bristol (Clifton)
£430.00
Places
14th Nov 2024
London
£430.00
Places
20th Nov 2024
Edinburgh
£430.00
Places
3rd Dec 2024
Birmingham
£430.00
Places
10th Dec 2024
London
£430.00
Places
19th Dec 2024
Edinburgh
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
18th Jun 2024
Full Day
£280.00
Places
10th Jul 2024
Free Virtual 30-Minute Taster (09.30-10.00)
FREE
Places
19th Jul 2024
Full Day
£280.00
Places
1st Aug 2024
Free Virtual 30-Minute Taster (11.30-12.00)
FREE
Places
19th Aug 2024
Full Day
£280.00
Places
19th Sep 2024
Full Day
£280.00
Places
18th Oct 2024
Full Day
£280.00
Places
18th Nov 2024
Full Day
£280.00
Places
11th Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration