Telephone Techniques - Incoming & Outgoing Calls

1 Day
London 20th May 2021
3rd Jun 2021
5.5 hours

Course Overview

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas.

This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Telephone Techniques - Incoming & Outgoing Calls London
Telephone Techniques - Incoming & Outgoing Calls Manchester
Telephone Techniques - Incoming & Outgoing Calls Nottingham
Telephone Techniques - Incoming & Outgoing Calls Birmingham
Telephone Techniques - Incoming & Outgoing Calls Bristol
Telephone Techniques - Incoming & Outgoing Calls Edinburgh
Telephone Techniques - Incoming & Outgoing Calls Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:45 Task 1 (What do we hate about calling other companies?)

10:45 - 11:15 Participant to make Outgoing Calls.

11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:45 - 12:00 Coffee Break

12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)

13:00 - 14:00 Lunch Break

14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)

14:30 - 15:15 Negotiating Skills On The Telephone

15:15 - 15:30 Coffee Break

15:30 - 16:00 Participant to Make Outgoing Calls

16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Very good course.


Andrew Brodie, Morgan Elliot
Doubtful at first - But very good course.


Roy Doakes, Morgan Elliot

Really happy with today's session. I have really learnt some really good things and will put them into practice.

Shannara Cosgrove, Prinova Europe
Would like to recommend other companies to come to the course.
Rosemary Bascombe,Iguzzini
Great experience. Would definitely do this course again.
Carly Wilson, Iguzinni
It was wonderful, I have learnt so much.
Charlotte Buckley, Iguzzini
Very informative, given a different aspect on how calls are received by customers.
Sonia Harper, East of England Co-operative Society
Presentation was very good, clear, precise and tone was excellent
Deborah Haorewood, Zurich Private Clients

Benefits

  • Greater confidence to make outgoing calls professionally
  • Greater confidence to handle incoming calls courteously and professionally
  • The ability to get through to the right person
  • Increased confidence to return calls
  • To return to the workplace with genuine leads generated during the course
  • Discuss and resolve any obstacles and problems
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
3rd Jun 2021
Full Day
£280.00
Places
1st Jul 2021
Full Day
£280.00
Places
2nd Aug 2021
Full Day
£280.00
Places
2nd Sep 2021
Full Day
£280.00
Places
1st Oct 2021
Full Day
£280.00
Places
1st Nov 2021
Full Day
£280.00
Places
1st Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
20th May 2021
London
£430.00
Places
9th Jun 2021
Leeds
£430.00
Places
28th Jun 2021
Edinburgh
£430.00
Places
29th Jun 2021
Birmingham
£430.00
Places
27th Aug 2021
Bristol (Clifton)
£430.00
Places
16th Sep 2021
Nottingham
£430.00
Places
6th Oct 2021
Manchester
£430.00
Places
26th Oct 2021
London
£430.00
Places
16th Nov 2021
Leeds
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places