Telephone Techniques - Incoming & Outgoing Calls

1 Day
Manchester 1st May 2024
2nd May 2024
5.5 hours

Course Overview

This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas.

This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Telephone Techniques - Incoming & Outgoing Calls London
Telephone Techniques - Incoming & Outgoing Calls Manchester
Telephone Techniques - Incoming & Outgoing Calls Nottingham
Telephone Techniques - Incoming & Outgoing Calls Birmingham
Telephone Techniques - Incoming & Outgoing Calls Bristol
Telephone Techniques - Incoming & Outgoing Calls Edinburgh
Telephone Techniques - Incoming & Outgoing Calls Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:45 Task 1 (What do we hate about calling other companies?)

10:45 - 11:15 Participant to make Outgoing Calls.

11:15 - 11:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:45 - 12:00 Coffee Break

12:00 - 13:00 Outgoing Calls (Who?, Why?, When?)

13:00 - 14:00 Lunch Break

14:00 - 14:30 Task 2 (What do you really want to achieve with these calls?)

14:30 - 15:15 Negotiating Skills On The Telephone

15:15 - 15:30 Coffee Break

15:30 - 16:00 Participant to Make Outgoing Calls

16:00 - 16:30 Using A Prospect System (Following up enquiries effectively)

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Very good course.


Andrew Brodie, Morgan Elliot
Doubtful at first - But very good course.


Roy Doakes, Morgan Elliot

Really happy with today's session. I have really learnt some really good things and will put them into practice.

Shannara Cosgrove, Prinova Europe
Would like to recommend other companies to come to the course.
Rosemary Bascombe,Iguzzini
Great experience. Would definitely do this course again.
Carly Wilson, Iguzinni
It was wonderful, I have learnt so much.
Charlotte Buckley, Iguzzini
Very informative, given a different aspect on how calls are received by customers.
Sonia Harper, East of England Co-operative Society
Presentation was very good, clear, precise and tone was excellent
Deborah Haorewood, Zurich Private Clients

Benefits

  • Greater confidence to make outgoing calls professionally
  • Greater confidence to handle incoming calls courteously and professionally
  • The ability to get through to the right person
  • Increased confidence to return calls
  • To return to the workplace with genuine leads generated during the course
  • Discuss and resolve any obstacles and problems
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
1st May 2024
Manchester
£430.00
Places
16th May 2024
London
£430.00
Places
5th Jun 2024
Leeds
£430.00
Places
24th Jun 2024
Edinburgh
£430.00
Places
11th Jul 2024
Birmingham
£430.00
Places
20th Aug 2024
Bristol (Clifton)
£430.00
Places
12th Sep 2024
Nottingham
£430.00
Places
2nd Oct 2024
Manchester
£430.00
Places
22nd Oct 2024
London
£430.00
Places
12th Nov 2024
Leeds
£430.00
Places
3rd Dec 2024
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
2nd May 2024
Full Day
£280.00
Places
4th Jun 2024
Full Day
£280.00
Places
27th Jun 2024
Full Day
£280.00
Places
30th Jul 2024
Full Day
£280.00
Places
29th Aug 2024
Full Day
£280.00
Places
1st Oct 2024
Full Day
£280.00
Places
29th Oct 2024
Full Day
£280.00
Places
28th Nov 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration