Building Excellent Working Relationships

1 Day
London 13th Dec 2023
14th Dec 2023
5.5 hours

Course Overview

Why is it that there are some people that we just dont seem to hit it off with easily, whilst with others we manage to create rapport with ease? Why do we sometimes find it difficult to relate to others and to understand their point of view? Sometimes it even feels that we could be talking another language.

As the workplace becomes more culturally, behaviourally and educationally diverse, more versatile interaction is essential to the success of the organisation. Building Excellent Working Relationships helps participants identify their own style and the styles of others, and how to use this knowledge to develop for more effective and productive working relationships. Each person is profiled as part of the course.

This training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Building Excellent Working Relationships London
Building Excellent Working Relationships Manchester
Building Excellent Working Relationships Nottingham
Building Excellent Working Relationships Birmingham
Building Excellent Working Relationships Bristol
Building Excellent Working Relationships Edinburgh
Building Excellent Working Relationships Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Why do we naturally get on better with some people than others?
(Exploration of participants feelings and level of comfort with co-workers, team members and all people with whom they interact. What is the level of rapport they think that they share with them?)
10.15 - 10.45 Meetings: what works well? And what doesn't?
10.45 - 11.30 What sort of people do you feel most comfortable with and why?
11.30 - 11.45 What is your preferred communication style?
(Participants complete short questionnaire to learn their own behavioural style)
11.45 - 12.30 The Rapport Model (Introducing the four different styles of behaviour and its importance in the communication process)
12.30 - 13.00 How to use the Rapport Model to influence decisions
(Four different styles)
13.00 - 14.00 Lunch break
14.00 - 14.45 How to use the Rapport Model to identify someones style
(Participants get to use their new-found knowledge by interviewing an individual to ascertain his communication style, using the Rapport Model)
14.45 - 15.15 Doing business the other persons way
(Working outside your comfort zone - your first chance to practice!)
15.15 - 15.45 Other ways of using the Rapport Model
(Applications for telephone, email and presenting, as well as how to use it to deal with tension and stress in the sales process)
15.45 - 16.30 The power of using versatile behaviour for subtle influencing
(If the Rapport Model is the tool, then Versatility is the skill of using it. Planning and skill practice session to change behaviours to get successful outcomes)
16.30 - 16.45 Summary and close

Testimonials

Very useful. Received excellent tips on body language, using positive statements and good advice on technique for working with others to achieve a positive outcome.

Grace Kaley

Thoroughly enjoyed this training. Time flew.

Debbie Wright, Saft Ltd

Excellent course and tutor.

Stephen Dillon, RMS

The course was presented brilliantly. I have definitely got a better insight to how others act and myself with reasons.

Beth Revell, RMS

Di has been brilliant at adapting the course to my needs.

Anne-Katrin Kallenbach, Closerstill

Excellent. Very useful - new ideas. Friendly and a great understanding of my requirements.

Andrew Keen, Camira Fabrics

Excellent course. Very pleased with outcome. Lots of good fuel to take away and use.

Walter Anderson, Bright Rabbit Ltd

Enjoyed the course, one to one tuition was very good.

Michael Jones, Doosan Babcock Ltd

Very helpful to have a 1-2-1 session.

Liz Penney, NHS Professionals
Relevant topic for the course that is easily and accurately implemented and translated into reality. Well delivered by trainer.
Antonio Guimaraes, Honda Motor Europe Ltd
Very good course and very well delivered.
Ben Wilson, Brewin Dolphin Ltd
A very good, fun course, well presented.
Graham Clarkson - The Wildfowl and Wetland Trust

Benefits

  • Become more influential and persuasive
  • Develop the ability to create the appropriate behaviour at will
  • Present ideas, concepts and proposals clearly and memorably
  • Build more effective relationships
  • Add impact and memorability to their messages
  • Improve trust and rapport through enhanced awareness and behavioural versatility
  • Improve productivity and results
  • Lower tension and avoid conflict
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
13th Dec 2023
London
£480.00
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18th Dec 2023
Bristol (Clifton)
£480.00
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2nd Jan 2024
Bristol (Clifton)
£480.00
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10th Jan 2024
London
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17th Jan 2024
Nottingham
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24th Jan 2024
Edinburgh
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8th Feb 2024
London
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16th Feb 2024
Manchester
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23rd Feb 2024
Edinburgh
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29th Feb 2024
London
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21st Mar 2024
Leeds
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25th Mar 2024
Edinburgh
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28th Mar 2024
Bristol (Clifton)
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9th Apr 2024
London
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1st May 2024
Birmingham
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2nd May 2024
Edinburgh
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15th May 2024
London
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5th Jun 2024
Birmingham
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6th Jun 2024
London
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25th Jun 2024
Bristol (Clifton)
£480.00
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9th Jul 2024
Birmingham
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15th Jul 2024
Nottingham
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2nd Aug 2024
Manchester
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23rd Aug 2024
London
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2nd Sep 2024
Birmingham
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5th Sep 2024
Leeds
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2nd Oct 2024
Birmingham
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22nd Oct 2024
Edinburgh
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4th Nov 2024
Birmingham
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4th Nov 2024
London
£480.00
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3rd Dec 2024
Birmingham
£480.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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Places
Book your place on one of our online courses...
14th Dec 2023
Full Day
£280.00
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15th Jan 2024
Full Day
£280.00
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23rd Feb 2024
Full Day
£280.00
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22nd Mar 2024
Full Day
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17th Apr 2024
Full Day
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22nd May 2024
Full Day
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21st Jun 2024
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9th Jul 2024
Full Day
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22nd Aug 2024
Full Day
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23rd Sep 2024
Full Day
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View 3 more available dates
7th Oct 2024
Full Day
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22nd Nov 2024
Full Day
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12th Dec 2024
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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