Building Excellent Working Relationships training

Course Overview

Excellent working relationships are highly valued by most employers and are essential throughout an organisation. When workplace relationships are excellent, it can lead to greater productivity and engagement, more teamwork and collaboration, effective conflict resolution and a greater sense of employee well-being.

On this interactive 1-day course you will discover the requirements for excellent working relationships. We will look at your style and how this helps or hinders the situation and consider the best ways of handling challenging behaviours to maintain and improve relationships.

Different ways of handling conflict will be discussed both in individual and team situations as well as how to create a feedback culture.

We will take a close look at how different development opportunities can leverage relationships whilst covering the range of skills and attributes needed to enhance relationships.

Employers recognise the importance of fostering excellent working relationships because they impact productivity, retention, communication, and overall organisational success. This course will equip you with the knowledge and skills to be successful in the creation and maintenance of those relationships.

Who should attend: Leaders, managers, team leaders, supervisors and anyone who wants to understand how the creation of the conditions where excellent relationships can be formed and maintained, results in huge organisational benefits.

This training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Building Excellent Working Relationships London
Building Excellent Working Relationships Manchester
Building Excellent Working Relationships Nottingham
Building Excellent Working Relationships Birmingham
Building Excellent Working Relationships Bristol
Building Excellent Working Relationships Edinburgh
Building Excellent Working Relationships Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:45 Understanding he importance of good working relationships. Consider existing working relationships and those in the future and what skills and knowledge are needed to optimise the relationships.

10:45 - 11:30 Recognise your predominant leadership/management style. Consider the range of styles and how they may help/hinder the creation and maintaining of excellent relationships.

11:30 - 11:45 Coffee/Tea Break

11:45 - 12:45 How to handle difficult situations and behaviour so that no-one feels a loser and relationships can be maintained and improved upon. Understand what conflict is, in both individual and team environments.

Recognise the different styles which can be used to deal with conflict and learn the conflict curve. Understand what psychological safety is within teams, how to measure it and know the effect of its absence. Agree the actions needed to develop it.

12:45 - 13:00 General discussion and questions.

13:00 - 14:00 Lunch break

14:00 - 14:20 Feedback - giving and seeking to create a feedback culture. Use of effective feedback giving model.

14:20 - 15:00 See how giving employees development opportunities can improve relationships. Appreciate the criteria and decisions needed for effective delegation. Understand how coaching can have a big effect on relationships and practise using the model.

15:00 - 15:15 Coffee/Tea Break

15:15 - 16:30 Discuss and agree the range of skills and attributes needed to enhance relationships including the use of rapport, empathy and trust, communication skills, emotional intelligence, motivation, employee engagement, persuasion and influencing.

16:30 - 16:45 Summary and close

Testimonials

Enjoyed the course!

Lorraine Morris, Age Cymru

Very useful. Received excellent tips on body language, using positive statements and good advice on technique for working with others to achieve a positive outcome.

Grace Kaley

Thoroughly enjoyed this training. Time flew.

Debbie Wright, Saft Ltd

Excellent course and tutor.

Stephen Dillon, RMS

The course was presented brilliantly. I have definitely got a better insight to how others act and myself with reasons.

Beth Revell, RMS

Di has been brilliant at adapting the course to my needs.

Anne-Katrin Kallenbach, Closerstill

Excellent. Very useful - new ideas. Friendly and a great understanding of my requirements.

Andrew Keen, Camira Fabrics

Excellent course. Very pleased with outcome. Lots of good fuel to take away and use.

Walter Anderson, Bright Rabbit Ltd

Enjoyed the course, one to one tuition was very good.

Michael Jones, Doosan Babcock Ltd

Very helpful to have a 1-2-1 session.

Liz Penney, NHS Professionals

Relevant topic for the course that is easily and accurately implemented and translated into reality. Well delivered by trainer.

Antonio Guimaraes, Honda Motor Europe Ltd

Very good course and very well delivered.

Ben Wilson, Brewin Dolphin Ltd

A very good, fun course, well presented.

Graham Clarkson - The Wildfowl and Wetland Trust

Benefits

• Understand what excellent relationships mean

• Appreciate different management styles and their effects

• How to maintain relationships during difficult situations

• Know the positive effects of safety within teams

• Recognise how development opportunities help relationships

• Decide the skills needed