Building Excellent Working Relationships training

Course Overview

Why is it that there are some people that we just dont seem to hit it off with easily, whilst with others we manage to create rapport with ease? Why do we sometimes find it difficult to relate to others and to understand their point of view? Sometimes it even feels that we could be talking another language.

As the workplace becomes more culturally, behaviourally and educationally diverse, more versatile interaction is essential to the success of the organisation. Building Excellent Working Relationships helps participants identify their own style and the styles of others, and how to use this knowledge to develop for more effective and productive working relationships. Each person is profiled as part of the course.

This training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Building Excellent Working Relationships London
Building Excellent Working Relationships Manchester
Building Excellent Working Relationships Nottingham
Building Excellent Working Relationships Birmingham
Building Excellent Working Relationships Bristol
Building Excellent Working Relationships Edinburgh
Building Excellent Working Relationships Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:15 Why do we naturally get on better with some people than others?
(Exploration of participants feelings and level of comfort with co-workers, team members and all people with whom they interact. What is the level of rapport they think that they share with them?)
10.15 - 10.45 Meetings: what works well? And what doesn't?
10.45 - 11.30 What sort of people do you feel most comfortable with and why?
11.30 - 11.45 What is your preferred communication style?
(Participants complete short questionnaire to learn their own behavioural style)
11.45 - 12.30 The Rapport Model (Introducing the four different styles of behaviour and its importance in the communication process)
12.30 - 13.00 How to use the Rapport Model to influence decisions
(Four different styles)
13.00 - 14.00 Lunch break
14.00 - 14.45 How to use the Rapport Model to identify someones style
(Participants get to use their new-found knowledge by interviewing an individual to ascertain his communication style, using the Rapport Model)
14.45 - 15.15 Doing business the other persons way
(Working outside your comfort zone - your first chance to practice!)
15.15 - 15.45 Other ways of using the Rapport Model
(Applications for telephone, email and presenting, as well as how to use it to deal with tension and stress in the sales process)
15.45 - 16.30 The power of using versatile behaviour for subtle influencing
(If the Rapport Model is the tool, then Versatility is the skill of using it. Planning and skill practice session to change behaviours to get successful outcomes)
16.30 - 16.45 Summary and close

Testimonials

Very useful. Received excellent tips on body language, using positive statements and good advice on technique for working with others to achieve a positive outcome.

Grace Kaley

Thoroughly enjoyed this training. Time flew.

Debbie Wright, Saft Ltd

Excellent course and tutor.

Stephen Dillon, RMS

The course was presented brilliantly. I have definitely got a better insight to how others act and myself with reasons.

Beth Revell, RMS

Di has been brilliant at adapting the course to my needs.

Anne-Katrin Kallenbach, Closerstill

Excellent. Very useful - new ideas. Friendly and a great understanding of my requirements.

Andrew Keen, Camira Fabrics

Excellent course. Very pleased with outcome. Lots of good fuel to take away and use.

Walter Anderson, Bright Rabbit Ltd

Enjoyed the course, one to one tuition was very good.

Michael Jones, Doosan Babcock Ltd

Very helpful to have a 1-2-1 session.

Liz Penney, NHS Professionals

Relevant topic for the course that is easily and accurately implemented and translated into reality. Well delivered by trainer.

Antonio Guimaraes, Honda Motor Europe Ltd

Very good course and very well delivered.

Ben Wilson, Brewin Dolphin Ltd

A very good, fun course, well presented.

Graham Clarkson - The Wildfowl and Wetland Trust

Benefits

Become more influential and persuasive
Develop the ability to create the appropriate behaviour at will
Present ideas, concepts and proposals clearly and memorably
Build more effective relationships
Add impact and memorability to their messages
Improve trust and rapport through enhanced awareness and behavioural versatility
Improve productivity and results
Lower tension and avoid conflict