Advanced Customer Service for the Public Sector Manchester

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Course Benefits

• Understand the key elements of outstanding customer service
• Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
• How to develop an awareness of competitors and how to use this to improve your own service
• Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.

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Our Manchester Venue Address

Manchester
Holiday Inn MediaCity UK
Salford
Manchester
M50 2HT
0161 813 1040 

This course is available in the following locataions:

Advanced Customer Service for the Public Sector London
Advanced Customer Service for the Public Sector Bristol
Advanced Customer Service for the Public Sector Leeds
Advanced Customer Service for the Public Sector Edinburgh
Advanced Customer Service for the Public Sector Nottingham
Advanced Customer Service for the Public Sector Birmingham