Outgoing Calls - Maximising Effectiveness

1 Day
London 9th Mar 2021
19th Mar 2021
5.5 hours

Course Overview

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.

This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outgoing Calls - Maximising Effectiveness London
Outgoing Calls - Maximising Effectiveness Manchester
Outgoing Calls - Maximising Effectiveness Nottingham
Outgoing Calls - Maximising Effectiveness Birmingham
Outgoing Calls - Maximising Effectiveness Bristol
Outgoing Calls - Maximising Effectiveness Edinburgh
Outgoing Calls - Maximising Effectiveness Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)

10:15 - 10:45 Problems & Solutions

10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)

11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)

11:45 - 12:00 Coffee Break

12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)

12:45 - 13:00 Feedback & Discussion

13:00 - 14:00 Lunch Break

14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)

14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems/Solutions and Follow Up Procedures

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Well presented. Presenter showed infectious enthusiasm.

terry Green, Goss Graphic Systems Ltd

A very good course. Valuable to all.

David Russell, Goss International

The training lady was very good and got all her points across to us quite easily.

Barry Hall, Goss Graphic Systems

Really good session.

Tyler Pilbeam, BravoSolution

Very useful. I now feel like I will be able to get much more out of a phonecall - not just a 'no'!

Louisa Canavan, Spink Consumer Relations

Great course!

Sarah Allen, EEF
Very useful/enable me to be more confident.
Matthew Knight, Bryan Brothers
The training day& trainer were very good.
Laura Turner, Bryan Brothers
Really brilliant day, I feel I gained skills that I can really apply in practice, hopefully securing better outcomes.
Megan Hollingdale, Spink Ltd
Really great day and has been great to improve confidence.
Sophie Cooper, Spink Ltd
Learnt loads and made to think more laterally so have a better approach to work
Haidee ODonnell, Spink Ltd

Benefits

  • How to set clear achievable objectives
  • The ability to construct an opening gambit
  • Gain confidence through role plays to achieve their objectives
  • Practise techniques learned under supervision whilst making live calls
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
19th Mar 2021
Full Day
£280.00
Places
19th Apr 2021
Full Day
£280.00
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19th May 2021
Full Day
£280.00
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17th Jun 2021
Full Day
£280.00
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19th Jul 2021
Full Day
£280.00
Places
19th Aug 2021
Full Day
£280.00
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20th Sep 2021
Full Day
£280.00
Places
19th Oct 2021
Full Day
£280.00
Places
19th Nov 2021
Full Day
£280.00
Places
9th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
9th Mar 2021
London
£430.00
Places
17th Mar 2021
Leeds
£430.00
Places
29th Apr 2021
Edinburgh
£430.00
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30th Apr 2021
Birmingham
£430.00
Places
1st Jun 2021
London
£430.00
Places
23rd Jun 2021
Bristol (Clifton)
£430.00
Places
13th Jul 2021
Nottingham
£430.00
Places
2nd Aug 2021
Manchester
£430.00
Places
18th Aug 2021
London
£430.00
Places
31st Aug 2021
Leeds
£430.00
Places
View 3 more available dates
30th Sep 2021
Birmingham
£430.00
Places
19th Oct 2021
Edinburgh
£430.00
Places
4th Nov 2021
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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