Outgoing Calls - Maximizing Effectiveness training

Course Overview

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.

This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outgoing Calls - Maximising Effectiveness London
Outgoing Calls - Maximising Effectiveness Manchester
Outgoing Calls - Maximising Effectiveness Nottingham
Outgoing Calls - Maximising Effectiveness Birmingham
Outgoing Calls - Maximising Effectiveness Bristol
Outgoing Calls - Maximising Effectiveness Edinburgh
Outgoing Calls - Maximising Effectiveness Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)

10:15 - 10:45 Problems & Solutions

10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)

11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)

11:45 - 12:00 Coffee Break

12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)

12:45 - 13:00 Feedback & Discussion

13:00 - 14:00 Lunch Break

14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)

14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems/Solutions and Follow Up Procedures

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Well presented. Presenter showed infectious enthusiasm.

terry Green, Goss Graphic Systems Ltd

A very good course. Valuable to all.

David Russell, Goss International

The training lady was very good and got all her points across to us quite easily.

Barry Hall, Goss Graphic Systems

Really good session.

Tyler Pilbeam, BravoSolution

Very useful. I now feel like I will be able to get much more out of a phonecall - not just a 'no'!

Louisa Canavan, Spink Consumer Relations

Great course!

Sarah Allen, EEF

Very useful/enable me to be more confident.

Matthew Knight, Bryan Brothers

The training day& trainer were very good.

Laura Turner, Bryan Brothers

Really brilliant day, I feel I gained skills that I can really apply in practice, hopefully securing better outcomes.

Megan Hollingdale, Spink Ltd

Really great day and has been great to improve confidence.

Sophie Cooper, Spink Ltd

Learnt loads and made to think more laterally so have a better approach to work

Haidee ODonnell, Spink Ltd

Benefits

How to set clear achievable objectives
The ability to construct an opening gambit
Gain confidence through role plays to achieve their objectives
Practise techniques learned under supervision whilst making live calls