Outgoing Calls - Maximising Effectiveness

1 Day
London 14th Aug 2024
15th Jul 2024
5.5 hours

Course Overview

This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls.

This Outgoing Calls - Maximising Effectiveness course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Outgoing Calls - Maximising Effectiveness London
Outgoing Calls - Maximising Effectiveness Manchester
Outgoing Calls - Maximising Effectiveness Nottingham
Outgoing Calls - Maximising Effectiveness Birmingham
Outgoing Calls - Maximising Effectiveness Bristol
Outgoing Calls - Maximising Effectiveness Edinburgh
Outgoing Calls - Maximising Effectiveness Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD


09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting Out Our Objectives (What do you really want to achieve with these calls?)

10:15 - 10:45 Problems & Solutions

10:45 -11:15 The Beginning of the Call (Preparing your opening gambit.)

11:15 - 11:45 Role Plays (Delegates to practise easy and difficult calls.)

11:45 - 12:00 Coffee Break

12:00 - 12:45 Participants to Make Outgoing Calls (One to One Supervision and Advice)

12:45 - 13:00 Feedback & Discussion

13:00 - 14:00 Lunch Break

14:00 - 14:30 What More Could We Achieve with these Calls? (ie if they are not interested in you/ present feature what more can you say/do to improve relationships?)

14:30 - 15:00 Improving Qualification (When to use Open and Closed Questions)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems/Solutions and Follow Up Procedures

16:30 - 16:45 Summary & Action Plans Agreed


Well presented. Presenter showed infectious enthusiasm.

terry Green, Goss Graphic Systems Ltd

A very good course. Valuable to all.

David Russell, Goss International

The training lady was very good and got all her points across to us quite easily.

Barry Hall, Goss Graphic Systems

Really good session.

Tyler Pilbeam, BravoSolution

Very useful. I now feel like I will be able to get much more out of a phonecall - not just a 'no'!

Louisa Canavan, Spink Consumer Relations

Great course!

Sarah Allen, EEF
Very useful/enable me to be more confident.
Matthew Knight, Bryan Brothers
The training day& trainer were very good.
Laura Turner, Bryan Brothers
Really brilliant day, I feel I gained skills that I can really apply in practice, hopefully securing better outcomes.
Megan Hollingdale, Spink Ltd
Really great day and has been great to improve confidence.
Sophie Cooper, Spink Ltd
Learnt loads and made to think more laterally so have a better approach to work
Haidee ODonnell, Spink Ltd


  • How to set clear achievable objectives
  • The ability to construct an opening gambit
  • Gain confidence through role plays to achieve their objectives
  • Practise techniques learned under supervision whilst making live calls
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
14th Aug 2024
4th Sep 2024
26th Sep 2024
15th Oct 2024
21st Nov 2024
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Book your place on one of our online courses...
15th Jul 2024
Full Day
15th Aug 2024
Full Day
16th Sep 2024
Full Day
15th Oct 2024
Full Day
15th Nov 2024
Full Day
5th Dec 2024
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00