Maximising Appointments on the Telephone

1 Day
Birmingham 1st Oct 2021
11th Oct 2021
5.5 hours

Course Overview

This telephone training course is ideal for those who want to improve their calls to maximise appointments. It will also help those fielding incoming sales enquiries to increase their conversion rates.

This Maximising Appointments on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Maximising Appointments on the Telephone London
Maximising Appointments on the Telephone Manchester
Maximising Appointments on the Telephone Nottingham
Maximising Appointments on the Telephone Birmingham
Maximising Appointments on the Telephone Bristol
Maximising Appointments on the Telephone Edinburgh
Maximising Appointments on the Telephone Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Great training. Will definitely recommend.

Andria Pantelli, The Pedder Group

Very good.

Mark Williams, The Complete Communication Company
A very helpful and useful day. Very pleased and already feeling a lot more positive.
Rachel Panter, United Pallet Network
I have really enjoyed the day. I have learned a lot today. Tracey Richards was very helpful and she has made me feel more confident about my job
Laura Bagguley, United Pallet Network
Fantastic! Presenter really listened to my needs offered practical solutions. Left the course feeling really inspired and confident. I can put into practice newly acquired skills & maximise lead generation.
Michelle Thomas, Brett Technologies Ltd
I am going away inspired to make changes to generate business for Brett. Fantastic training.
Angela Bullen, Brett Technologies

Benefits

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • Improve their qualification techniques
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
11th Oct 2021
Full Day
£280.00
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10th Nov 2021
Full Day
£280.00
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10th Dec 2021
Full Day
£280.00
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10th Jan 2022
Full Day
£280.00
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9th Feb 2022
Full Day
£280.00
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9th Mar 2022
Full Day
£280.00
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11th Apr 2022
Full Day
£280.00
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9th May 2022
Full Day
£280.00
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9th Jun 2022
Full Day
£280.00
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11th Jul 2022
Full Day
£280.00
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View 5 more available dates
9th Aug 2022
Full Day
£280.00
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9th Sep 2022
Full Day
£280.00
Places
10th Oct 2022
Full Day
£280.00
Places
9th Nov 2022
Full Day
£280.00
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9th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
1st Oct 2021
Birmingham
£430.00
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20th Oct 2021
Edinburgh
£430.00
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5th Nov 2021
London
£430.00
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13th Jan 2022
Bristol (Clifton)
£430.00
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27th Jan 2022
Nottingham
£430.00
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15th Feb 2022
Manchester
£430.00
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2nd Mar 2022
London
£430.00
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22nd Mar 2022
Leeds
£430.00
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25th Apr 2022
Birmingham
£430.00
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29th Apr 2022
Edinburgh
£430.00
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View 9 more available dates
24th May 2022
London
£430.00
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23rd Jun 2022
Bristol (Clifton)
£430.00
Places
13th Jul 2022
Nottingham
£430.00
Places
28th Jul 2022
Manchester
£430.00
Places
11th Aug 2022
London
£430.00
Places
14th Sep 2022
Leeds
£430.00
Places
30th Sep 2022
Birmingham
£430.00
Places
27th Oct 2022
Edinburgh
£430.00
Places
24th Nov 2022
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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