Coaching Skills for Sales Managers

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:15 Coaching Definitions (Defining terms e.g. a coach, coaching, mentoring etc.)

10:15 - 10:30 Coaching Individual Experience (Reviewing existing understanding of best practice based on delegates own experiences of receiving, coaching, mentoring etc.)

10:30 - 11:00 Key Coaching Skills (A step-by-step guide to the coaching process)

11:00 - 11:15 Coffee

11:15 - 12:00 Key Coaching Skills (Continued)(A series of exercises designed to practice key coaching skills)

12:00 - 12:30 Feedback v Criticism (The difference between feedback and criticism coupled with practice giving constructive feedback)

12:30 - 12:45 Opportunities for Coaching in the Work Environment (Identifying workplace situations which naturally lend themselves opportunities for coaching employees)

12:45 - 13:00 Identification of Coaching Needs (Reviewing the learner\\\'s needs)

13:00 - 13:45 Lunch

13:45 - 15:00 Coaching in Practice (Role-play and practical)

15:00 - 15:15 Coffee

15:15 - 16:00 Dealing With Defensiveness (Strategies for working with defensive responses to coaching interventions)

16:00 - 16:30 Coaching Evaluation (Rate your effectiveness as a coach)

16:30 Summary & Action Plans Agreed

• Knowledge of the key coaching styles
• How to improve individual performance
• How to deal with defensiveness
• To be able to identify opportunities for coaching in the work environment