Customer Excellence for Finance Staff

1 Day
Birmingham 5th Jul 2022
13th Jul 2022
5.5 hours

Course Overview

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

This Customer Excellence for Finance Staff course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:30  Customer Excellence

(What does it mean to you? Why should we bother? The good v the bad)

10:30 - 11:00 Benefits of Delivering Customer Excellence
 

11:00 - 11:15  Coffee break
 

11:15 - 12:00 Know your Customers
 

12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)

12:45 - 13:45 Lunch break
 

13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)
 

14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)

15:30 - 15:45 Coffee Break
 

15.45 - 16:30 Have we got it right?

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

The course was really good.

Vicky Bullock, K3 Business Tecnology Group plc

Well presented course, fun learning.

Kim Taylor, K3 Business Technology Group plc

I have enjoyed every minute of the course today. The trainer was excellent.

Cynthia Tayloy, Zoopla

Level of engagement from trainer was outstanding.

Elliot Moscon, Zoopla

Benefits

  • A greater understanding of the customers needs and how they rate customer excellence
  • Understand why customers complain especially when there is a financial implication and how to put things right
  • A greater understanding of the basic financial acts that govern what we do
  • How to measure and track customer excellence
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
13th Jul 2022
Full Day
£280.00
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12th Aug 2022
Full Day
£280.00
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12th Sep 2022
Full Day
£280.00
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12th Oct 2022
Full Day
£280.00
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14th Nov 2022
Full Day
£280.00
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14th Dec 2022
Full Day
£280.00
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30th Jan 2023
Full Day
£280.00
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20th Feb 2023
Full Day
£280.00
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13th Mar 2023
Full Day
£280.00
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11th Apr 2023
Full Day
£280.00
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View 8 more available dates
8th May 2023
Full Day
£280.00
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5th Jun 2023
Full Day
£280.00
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12th Jul 2023
Full Day
£280.00
Places
11th Aug 2023
Full Day
£280.00
Places
11th Sep 2023
Full Day
£280.00
Places
11th Oct 2023
Full Day
£280.00
Places
13th Nov 2023
Full Day
£280.00
Places
13th Dec 2023
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
5th Jul 2022
Birmingham
£430.00
Places
4th Aug 2022
Bristol (Clifton)
£430.00
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25th Aug 2022
London
£430.00
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12th Sep 2022
Nottingham
£430.00
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30th Sep 2022
Manchester
£430.00
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19th Oct 2022
London
£430.00
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16th Nov 2022
Leeds
£430.00
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6th Jan 2023
Birmingham
£430.00
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20th Jan 2023
Edinburgh
£430.00
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23rd Feb 2023
London
£430.00
Places
View 13 more available dates
6th Mar 2023
Bristol (Clifton)
£430.00
Places
28th Mar 2023
Nottingham
£430.00
Places
28th Apr 2023
Manchester
£430.00
Places
31st May 2023
London
£430.00
Places
7th Jun 2023
Leeds
£430.00
Places
21st Jun 2023
Edinburgh
£430.00
Places
4th Jul 2023
Birmingham
£430.00
Places
3rd Aug 2023
Bristol (Clifton)
£430.00
Places
24th Aug 2023
London
£430.00
Places
11th Sep 2023
Nottingham
£430.00
Places
29th Sep 2023
Manchester
£430.00
Places
18th Oct 2023
London
£430.00
Places
15th Nov 2023
Leeds
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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