Customer Excellence for Finance Staff training

Course Overview

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

This Customer Excellence for Finance Staff course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:30 Customer Excellence

(What does it mean to you? Why should we bother? The good v the bad)

10:30 - 11:00 Benefits of Delivering Customer Excellence

11:00 - 11:15 Coffee break

11:15 - 12:00 Know your Customers

12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)

12:45 - 13:45 Lunch break

13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)

14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)

15:30 - 15:45 Coffee Break

15.45 - 16:30 Have we got it right?

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

The course was really good.

Vicky Bullock, K3 Business Tecnology Group plc

Well presented course, fun learning.

Kim Taylor, K3 Business Technology Group plc

I have enjoyed every minute of the course today. The trainer was excellent.

Cynthia Tayloy, Zoopla

Level of engagement from trainer was outstanding.

Elliot Moscon, Zoopla

Benefits

A greater understanding of the customers needs and how they rate customer excellence
Understand why customers complain especially when there is a financial implication and how to put things right
A greater understanding of the basic financial acts that govern what we do
How to measure and track customer excellence