Customer Excellence for Finance Staff

1 Day
Manchester 26th Apr 2024
3rd Jun 2024
5.5 hours

Course Overview

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

This Customer Excellence for Finance Staff course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:30  Customer Excellence

(What does it mean to you? Why should we bother? The good v the bad)

10:30 - 11:00 Benefits of Delivering Customer Excellence
 

11:00 - 11:15  Coffee break
 

11:15 - 12:00 Know your Customers
 

12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)

12:45 - 13:45 Lunch break
 

13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)
 

14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)

15:30 - 15:45 Coffee Break
 

15.45 - 16:30 Have we got it right?

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

The course was really good.

Vicky Bullock, K3 Business Tecnology Group plc

Well presented course, fun learning.

Kim Taylor, K3 Business Technology Group plc

I have enjoyed every minute of the course today. The trainer was excellent.

Cynthia Tayloy, Zoopla

Level of engagement from trainer was outstanding.

Elliot Moscon, Zoopla

Benefits

  • A greater understanding of the customers needs and how they rate customer excellence
  • Understand why customers complain especially when there is a financial implication and how to put things right
  • A greater understanding of the basic financial acts that govern what we do
  • How to measure and track customer excellence
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
26th Apr 2024
Manchester
£430.00
29th May 2024
London
£430.00
Places
5th Jun 2024
Leeds
£430.00
Places
19th Jun 2024
Edinburgh
£430.00
Places
2nd Jul 2024
Birmingham
£430.00
Places
1st Aug 2024
Bristol (Clifton)
£430.00
Places
22nd Aug 2024
London
£430.00
Places
9th Sep 2024
Nottingham
£430.00
Places
27th Sep 2024
Manchester
£430.00
Places
16th Oct 2024
London
£430.00
Places
13th Nov 2024
Leeds
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
3rd Jun 2024
Full Day
£280.00
Places
10th Jul 2024
Full Day
£280.00
Places
9th Aug 2024
Full Day
£280.00
Places
9th Sep 2024
Full Day
£280.00
Places
9th Oct 2024
Full Day
£280.00
Places
11th Nov 2024
Full Day
£280.00
Places
11th Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration