Customer Excellence for Finance Staff

1 Day
London 25th Feb 2021
1st Feb 2021
5.5 hours

Course Overview

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

This Customer Excellence for Finance Staff course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:30  Customer Excellence

(What does it mean to you? Why should we bother? The good v the bad)

10:30 - 11:00 Benefits of Delivering Customer Excellence
 

11:00 - 11:15  Coffee break
 

11:15 - 12:00 Know your Customers
 

12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)

12:45 - 13:45 Lunch break
 

13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)
 

14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)

15:30 - 15:45 Coffee Break
 

15.45 - 16:30 Have we got it right?

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

The course was really good.

Vicky Bullock, K3 Business Tecnology Group plc

Well presented course, fun learning.

Kim Taylor, K3 Business Technology Group plc

I have enjoyed every minute of the course today. The trainer was excellent.

Cynthia Tayloy, Zoopla

Level of engagement from trainer was outstanding.

Elliot Moscon, Zoopla

Benefits

  • A greater understanding of the customers needs and how they rate customer excellence
  • Understand why customers complain especially when there is a financial implication and how to put things right
  • A greater understanding of the basic financial acts that govern what we do
  • How to measure and track customer excellence
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
1st Feb 2021
Full Day
£280.00
Places
1st Jul 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
25th Feb 2021
London
£430.00
Places
8th Mar 2021
Bristol (Clifton)
£430.00
Places
30th Mar 2021
Nottingham
£430.00
Places
30th Apr 2021
Manchester
£430.00
Places
2nd Jun 2021
London
£430.00
Places
4th Jun 2021
Leeds
£430.00
Places
23rd Jun 2021
Edinburgh
£430.00
Places
24th Jun 2021
Birmingham
£430.00
Places
24th Aug 2021
Bristol (Clifton)
£430.00
Places
26th Aug 2021
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places