Customer Excellence for Finance Staff

1 Day
Manchester 1st Oct 2021
1st Oct 2021
5.5 hours

Course Overview

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

This Customer Excellence for Finance Staff course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:30  Customer Excellence

(What does it mean to you? Why should we bother? The good v the bad)

10:30 - 11:00 Benefits of Delivering Customer Excellence
 

11:00 - 11:15  Coffee break
 

11:15 - 12:00 Know your Customers
 

12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)

12:45 - 13:45 Lunch break
 

13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)
 

14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)

15:30 - 15:45 Coffee Break
 

15.45 - 16:30 Have we got it right?

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

The course was really good.

Vicky Bullock, K3 Business Tecnology Group plc

Well presented course, fun learning.

Kim Taylor, K3 Business Technology Group plc

I have enjoyed every minute of the course today. The trainer was excellent.

Cynthia Tayloy, Zoopla

Level of engagement from trainer was outstanding.

Elliot Moscon, Zoopla

Benefits

  • A greater understanding of the customers needs and how they rate customer excellence
  • Understand why customers complain especially when there is a financial implication and how to put things right
  • A greater understanding of the basic financial acts that govern what we do
  • How to measure and track customer excellence
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
1st Oct 2021
Full Day
£280.00
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1st Nov 2021
Full Day
£280.00
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1st Dec 2021
Full Day
£280.00
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31st Jan 2022
Full Day
£280.00
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21st Feb 2022
Full Day
£280.00
Places
14th Mar 2022
Full Day
£280.00
Places
11th Apr 2022
Full Day
£280.00
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9th May 2022
Full Day
£280.00
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6th Jun 2022
Full Day
£280.00
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13th Jul 2022
Full Day
£280.00
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View 5 more available dates
12th Aug 2022
Full Day
£280.00
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12th Sep 2022
Full Day
£280.00
Places
12th Oct 2022
Full Day
£280.00
Places
14th Nov 2022
Full Day
£280.00
Places
14th Dec 2022
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
1st Oct 2021
Manchester
£430.00
Places
1st Nov 2021
London
£430.00
Places
10th Nov 2021
Leeds
£430.00
Places
7th Jan 2022
Birmingham
£430.00
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21st Jan 2022
Edinburgh
£430.00
Places
24th Feb 2022
London
£430.00
Places
7th Mar 2022
Bristol (Clifton)
£430.00
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29th Mar 2022
Nottingham
£430.00
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29th Apr 2022
Manchester
£430.00
Places
1st Jun 2022
London
£430.00
Places
View 9 more available dates
8th Jun 2022
Leeds
£430.00
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22nd Jun 2022
Edinburgh
£430.00
Places
5th Jul 2022
Birmingham
£430.00
Places
4th Aug 2022
Bristol (Clifton)
£430.00
Places
25th Aug 2022
London
£430.00
Places
12th Sep 2022
Nottingham
£430.00
Places
30th Sep 2022
Manchester
£430.00
Places
19th Oct 2022
London
£430.00
Places
16th Nov 2022
Leeds
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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