Assertiveness & Building Personal Confidence

1 Day
Leeds 1st Jun 2022
13th Jun 2022
5.5 hours

Course Overview

NEW!! PTP has introduced a new product called Face-to-Face Live. This is where the delegate can log on from anywhere and attend a live training session. Delegates can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues even if they are all working from home. Click here for full details. To see forthcoming public course sessions for this course look at the dates to the right of this page.

Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop the required skill set.

This personal development training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Assertiveness & Building Personal Confidence London
Assertiveness & Building Personal Confidence Manchester
Assertiveness & Building Personal Confidence Nottingham
Assertiveness & Building Personal Confidence Birmingham
Assertiveness & Building Personal Confidence Bristol
Assertiveness & Building Personal Confidence Edinburgh
Assertiveness & Building Personal Confidence Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD


09.30 - 09.45 Coffee and Course Objectives

09:45 - 10:00 Defining Assertiveness (What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.)

10:00 - 11:15 Understanding Behaviour (Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)

11:30 - 13:00 Obtaining Results; Developing Inter-Personal Skills (Practice overcoming barriers through role plays. Dealing with difficult situations.)

13:00 - 14:00 Lunch

14:00 - 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)

15:00 - 16:30 Practice Makes Perfect; Building Confidence in Assertiveness Skills (Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)

16:30 Summary & Action Plans Agreed


Gil was great! Very wise, knowledgeable, easy to listen to and delivered great content ensuring it was understood. Feel like I have the tools to grow and learn and change/improve. Thank you!

Claire Hallam, Duplo International Ltd

Attended virtual course:

Ursula was amazing I learnt so much from her and she adapted the training so that it met what we needed. Id defiantly go to her again for training. She was so friendly and welcoming I felt at ease at all times, normally on training course I feel quite anxious about talking but I didn’t at all with Ursula.

Seren Scourfield, Cwm Taf Morgannwg University Health Board

Small class size meant I was able to contribute/be part of proceedings more than I would usually. Important in a class of this nature where particiapnts are likely to lack confidence.

Christopher Walls, Direct Line Group

Course was well-paced, enough time for all participants to explore, understand and use the tools/concepts.

Pascale Canning. Cyton Biosciences

Good course, excellent presentation.

Steve Fielding, Quadriga Contracts Ltd

Good course, I enjoyed it!

Thomas Forrest, Diamond Light Source Ltd

Really enjoyed this course, especially appreciated the further reading that was recommended. Great pack to take away and refer back to. Thank you!

Hayley Price, McCann Manchester

Really enjoyed the course. Learnt a lot and feel I can walk away more confidently.

Wendy Dennahey, AETC Leicester
The course is most enjoyable. Learnt more from this than any other course. Very educational.
Arvin Mistry, AETC Leicester

Found this course really helpful and now feel more positive/confident and will try and implement the things I have learnt at both work and home.

Jenny Robinson, West Yorkshire Combined Authority

The course was very interactive, personal and well presented. I really feel I can use the tools provided.

Samantha Sinclair, David Lloyd Clubs

Amazing. The way information was put across was brilliant.

Laura Kennedy, S.A.Brain & Co Ltd

Great tips on how to be more assertive and how to make an impact at senior meetings.

Terri Hill, S.A. Brain & Co Ltd

Great delivery, superb examples.

Agnes Bailey, C#1

Great course and great tutor - felt confident and relaxed all day.

David John, S.A.Brain

The day was great and really helpful!

Nina Earnshaw, Expert Witness Care
Really good course - lots to take away and put in practice!

John Ling, The Chartered Institue of Marketing
Very positive & encouraging day.

Claire Judd, Royal Opera House

A really useful and enjoyable course.

Beka Armstrong, University of Sheffield

Great Course - Really enjoyed it

Ann Chance, ASA
Excellent course.

Sue Bray, HMP & YOI Doncaster
Was very nervous about the courese but really enjoyed it and it has motivated me a lot.

Laura Boon, Oasis Serviced Offices

Excellent course & Excellent trainer!

Julie Scott, LSI

Delivered extremely well. Really enjoyed the course, would definately recommend to my collegues!

Kay Rooney, EMS Sigma LTD

The course was very worthwhile and one of the best I have been on. The trainer was excellent & I would definately go on another course of hers again.

Bethan Powell, BSC Pontypool

Very enjoyable course. Lots covered and extremely interesting. Excellent delivery and very stylish.

John Jaser, Imperial Commercials Warwick
I thought this course and trainer were excellent. I was quite apprehensive before the course but I'm really pleased I came and have taken a lot from it.

Alexander Berlone, West Yorkshire PTE Metro
I throroughly enjoyed today's training and have gained some valuable tools to help me.

Claire Chappie, North Devon Council

Kate Smith, Siemens IT Solutions

Excellent trainer - Great guidance and specific examples.


Martin Worman, Siemens IT Solutions and Services

Extremely helpful inate, fantastic course & fantastic skills to take away.

Kelly Morton, WYPTE Metro
I found it a very valuable course which was interactive and fun as well! Thanks!

Ruth Treckleton, Siemens

Really effective course, gained a lot of knowledge, really interesting.

Jodie Booth, Metro

Great course - well presented.

Abby Willis, Wilmington plc

Really brilliant training. We covered a lot but I din't feel like I have information overload. I have come away with really practiced actionable tips that I feel are realistic.

Rosemary Bullimore, Historic Royal Palaces


Michelle Jackson, Buxton Opera House

Course was extremely useful & relevant to my role and would be of benefit if other colleagues attended to improve work environment.

Sarah Hawsworth, Paladin

The course exceeded expectations and was extremely useful.

Abigail Holt, Liquid Personnel

Really enjoyed the course, was very beneficial for the whole team.

Charlotte Pogson, Liquid Personnel

Enjoyed the course particularly as small number made it morew interactive and personalised. Got more out of it.

Abigail Austin, Barclaycard

Well structured and delivered course. Thank you.

Richard Ward, Maritime & Coastguard Agency

Course was extremely practical which was not what I expected and thus far better than any other I have been on.

Neil Grow, PKL Group (UK) Ltd

Terrific course tailored accurately for my needs.

Nigel Chisman, Cummins

Trainer excellent. Thoroughly enjoyed the course

Katie Hall, International Trade Centre - Geneva
Had a fantastic day - really focused on my actions.
Cat Graham, Total People Ltd
Brilliant course, trainer was excellent.
Kirsten Geddes, Atmos Consulting Ltd
Very good course. Excellent trainer. Gained a lot from you.
Sharon Holmes, Audit Commission
This has been a great course for me as this course has given me confidence to work within my role.
Suzanne Christine Ringrose, AXA Insurance
Excellent course; highly recommended!
Susanne Andrews, Derwen College
An excellent course, excellent trainer and suits my needs.
Paul Riley, Nottinghamshire Fire & Rescue Service
A really valuable day - lots of things to think about and tactics to use. Tutor was excellent and advice given appreciated.
Annabel Bennett, Sheffield Doc/Fest
Very good course which exceeded expectations.
Samantha Solley, Clear Channel Entertainment
The course was very informative and I will definitely put my learning into practice in the workplace.
Alexandra Marchant - Clear Channel Entertainment
A personally inspiring tutor and course.
Nicola Brooks, Walton Goodland
Excellent day.
John Steward, Burnt Tree Vehicle Solutions
I have been so impressed with Suzanne. Professional, confident, friendly. Her didactics were excellent.
Eliane Bajak, Michelin Services
A very enjoyable day - excellent delivery of material!
Louise Hayes, G&J Greenall
The course was excellent and far exceeded my expectations.
Heather Ingley, Wilton Park Executive Agency
Thoroughly enjoyable and relevant days training! Thank you.
Lisa Elvy, Wilton Park
Brilliant course. Very useful mix of theory, role play, group exercises, sensitive and enthusiastic training.
Emma Bates, Wilton Park
An excellent course delivered by an excellent and clearly experienced teacher. Personalised due to smaller group which worked better.
Paul Richardson, Siemens
This was the most enjoyable course I have ever been on, the trainer was very knowledgeable & engaging & made the topic interesting & entertaining.
Kerry OBoyle, Standard Life
Enjoyable course presented in a manner which encouraged total involvement and participation.
Mark Lepkowski, Gambling Commission
Excellent course, good skills shared and advice received.
Sue Hutchinson, Baker Tilly
Very enjoyable day - far better than I thought!!
Andy Briggs, Serco
This course was more enjoyable than I was expecting. V enjoyable.
Jane Temperley, DHL
Excellent course, really focused the mind!
Paula Mumford, Clyde & Co
Never thought I would enjoy the course but found it enlightening & motivational. Thank-you!
Louise Williams, The British Horseracing Authority
Really excellent course.
Laura Inness, Brewin Dolphin
Course was excellent. Tracey was fantastic as a trainer.
Kelly Small, Brewin Dolphin
Great course and fantastic teacher. I really got a lot out of todays session. I would highly recommend Suzanne to my company for further training.
Anna Dixon, McCann Erickson
Excellent course and tutor.
James Evans, Brother International Europe
A great training experience.
Tom Bevan, Accenture
Enjoyed course. Definitely helpful.
Chris Umali, PHS Group
Suzanne was a lovely trainer with loads of personality, interacted well with group and made the day personal.
Anne Hinson, Siemens Healthcare
Angie presented the course extremely well and was able to relate the content to my roles.
Gemma Leary, PHS Datashred
Great course, focus on specific needs!
Vicki McAllister, Amino Communications
Excellent training - very useful.
Ruth Foster, Berrymans Lace Mawer


  • Develop confidence in the use of assertiveness skills
  • Understand different behaviour patterns and the reasons they arise
  • Understand the need for negotiation and persuasion in the workplace
  • Practice assertiveness skills and develop an action plan
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
13th Jun 2022
Full Day
11th Jul 2022
Full Day
8th Aug 2022
Full Day
19th Sep 2022
Full Day
10th Oct 2022
Full Day
14th Nov 2022
Full Day
5th Dec 2022
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Book your place on one of our scheduled courses...
1st Jun 2022
17th Jun 2022
Bristol (Clifton)
23rd Jun 2022
30th Jun 2022
4th Jul 2022
4th Aug 2022
25th Aug 2022
26th Aug 2022
7th Sep 2022
Bristol (Clifton)
12th Sep 2022
View 9 more available dates
22nd Sep 2022
5th Oct 2022
11th Oct 2022
9th Nov 2022
17th Nov 2022
17th Nov 2022
29th Nov 2022
1st Dec 2022
Bristol (Clifton)
6th Dec 2022
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location