Customer Care - Incoming and Outgoing Calls London
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.
This customer care training course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
Greater confidence when taking incoming calls
Telephone 'etiquette' when answering, holding or transferring calls
Understand the importance of customer care in relation to incoming calls
How to handle complaints in a positive way Agreeing best practice methods
Agreeing best practice methods
Design a scoring system that is used on the course and can be used at work
PTP's courses take place in the heart of the City of London.
PTP's London venue has great transport links with several tube stations the nearest being James’s Park. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Address
London &Meetings 83 Victoria Street London SW1H 0HW 0800 073 0499
This course is available in the following locataions: