Gaining Commitment on the Telephone

1 Day
London 22nd Jul 2022
11th Jul 2022
5.5 hours

Course Overview

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

This Gaining Commitment on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Gaining Commitment on the Telephone London
Gaining Commitment on the Telephone Manchester
Gaining Commitment on the Telephone Nottingham
Gaining Commitment on the Telephone Birmingham
Gaining Commitment on the Telephone Bristol
Gaining Commitment on the Telephone Edinburgh
Gaining Commitment on the Telephone Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

I was pleasntly surprised, it was not as daunting as I thought it would be. Actually quite enjoyable.

Petra Hancock, The Smallpiece Trust

Very good - excellent trainer.

Sarah Williams, ENTO

Impressed and pleasantly surprised.

Emily Bridges, ENTO
Couse well-structured and informative but also fun.
Stephen Bennett, Access Point
Excellent delivery, nice informal style, got the message across.
Adam Slater, Access Point

Benefits

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • To discuss and resolve any problems
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
11th Jul 2022
Full Day
£280.00
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10th Aug 2022
Full Day
£280.00
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9th Sep 2022
Full Day
£280.00
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10th Oct 2022
Full Day
£280.00
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10th Nov 2022
Full Day
£280.00
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9th Dec 2022
Full Day
£280.00
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20th Jan 2023
Full Day
£280.00
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24th Feb 2023
Full Day
£280.00
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16th Mar 2023
Full Day
£280.00
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19th Apr 2023
Full Day
£280.00
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View 8 more available dates
9th May 2023
Full Day
£280.00
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9th Jun 2023
Full Day
£280.00
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10th Jul 2023
Full Day
£280.00
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9th Aug 2023
Full Day
£280.00
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8th Sep 2023
Full Day
£280.00
Places
9th Oct 2023
Full Day
£280.00
Places
9th Nov 2023
Full Day
£280.00
Places
8th Dec 2023
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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Book your place on one of our scheduled courses...
22nd Jul 2022
London
£430.00
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27th Jul 2022
Leeds
£430.00
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7th Sep 2022
Edinburgh
£430.00
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27th Sep 2022
London
£430.00
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5th Oct 2022
Birmingham
£430.00
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24th Oct 2022
Bristol (Clifton)
£430.00
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11th Nov 2022
Nottingham
£430.00
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10th Jan 2023
Manchester
£430.00
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19th Jan 2023
London
£430.00
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9th Feb 2023
Leeds
£430.00
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View 13 more available dates
1st Mar 2023
Birmingham
£430.00
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8th Mar 2023
Edinburgh
£430.00
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26th Apr 2023
London
£430.00
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9th May 2023
Bristol (Clifton)
£430.00
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16th May 2023
Nottingham
£430.00
Places
19th Jun 2023
Manchester
£430.00
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21st Jul 2023
London
£430.00
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26th Jul 2023
Leeds
£430.00
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6th Sep 2023
Edinburgh
£430.00
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26th Sep 2023
London
£430.00
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4th Oct 2023
Birmingham
£430.00
Places
23rd Oct 2023
Bristol (Clifton)
£430.00
Places
10th Nov 2023
Nottingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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