Gaining Commitment on the Telephone

1 Day
London 28th Sep 2021
11th Oct 2021
5.5 hours

Course Overview

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

This Gaining Commitment on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Gaining Commitment on the Telephone London
Gaining Commitment on the Telephone Manchester
Gaining Commitment on the Telephone Nottingham
Gaining Commitment on the Telephone Birmingham
Gaining Commitment on the Telephone Bristol
Gaining Commitment on the Telephone Edinburgh
Gaining Commitment on the Telephone Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

I was pleasntly surprised, it was not as daunting as I thought it would be. Actually quite enjoyable.

Petra Hancock, The Smallpiece Trust

Very good - excellent trainer.

Sarah Williams, ENTO

Impressed and pleasantly surprised.

Emily Bridges, ENTO
Couse well-structured and informative but also fun.
Stephen Bennett, Access Point
Excellent delivery, nice informal style, got the message across.
Adam Slater, Access Point

Benefits

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • To discuss and resolve any problems
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
11th Oct 2021
Full Day
£280.00
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11th Nov 2021
Full Day
£280.00
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10th Dec 2021
Full Day
£280.00
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21st Jan 2022
Full Day
£280.00
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25th Feb 2022
Full Day
£280.00
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17th Mar 2022
Full Day
£280.00
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20th Apr 2022
Full Day
£280.00
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10th May 2022
Full Day
£280.00
Places
10th Jun 2022
Full Day
£280.00
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11th Jul 2022
Full Day
£280.00
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View 5 more available dates
10th Aug 2022
Full Day
£280.00
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9th Sep 2022
Full Day
£280.00
Places
10th Oct 2022
Full Day
£280.00
Places
10th Nov 2022
Full Day
£280.00
Places
9th Dec 2022
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
28th Sep 2021
London
£430.00
Places
29th Sep 2021
Birmingham
£430.00
Places
25th Oct 2021
Bristol (Clifton)
£430.00
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12th Nov 2021
Nottingham
£430.00
Places
11th Jan 2022
Manchester
£430.00
Places
20th Jan 2022
London
£430.00
Places
10th Feb 2022
Leeds
£430.00
Places
2nd Mar 2022
Birmingham
£430.00
Places
9th Mar 2022
Edinburgh
£430.00
Places
27th Apr 2022
London
£430.00
Places
View 10 more available dates
10th May 2022
Bristol (Clifton)
£430.00
Places
17th May 2022
Nottingham
£430.00
Places
20th Jun 2022
Manchester
£430.00
Places
22nd Jul 2022
London
£430.00
Places
27th Jul 2022
Leeds
£430.00
Places
7th Sep 2022
Edinburgh
£430.00
Places
27th Sep 2022
London
£430.00
Places
5th Oct 2022
Birmingham
£430.00
Places
24th Oct 2022
Bristol (Clifton)
£430.00
Places
11th Nov 2022
Nottingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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