Gaining Commitment on the Telephone

1 Day
Bristol (Clifton) 15th Jul 2024
7th Aug 2024
5.5 hours

Course Overview

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

This Gaining Commitment on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Gaining Commitment on the Telephone London
Gaining Commitment on the Telephone Manchester
Gaining Commitment on the Telephone Nottingham
Gaining Commitment on the Telephone Birmingham
Gaining Commitment on the Telephone Bristol
Gaining Commitment on the Telephone Edinburgh
Gaining Commitment on the Telephone Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

I was pleasntly surprised, it was not as daunting as I thought it would be. Actually quite enjoyable.

Petra Hancock, The Smallpiece Trust

Very good - excellent trainer.

Sarah Williams, ENTO

Impressed and pleasantly surprised.

Emily Bridges, ENTO
Couse well-structured and informative but also fun.
Stephen Bennett, Access Point
Excellent delivery, nice informal style, got the message across.
Adam Slater, Access Point

Benefits

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • To discuss and resolve any problems
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
15th Jul 2024
Bristol (Clifton)
£430.00
18th Jul 2024
Edinburgh
£430.00
19th Jul 2024
London
£430.00
24th Jul 2024
Leeds
£430.00
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25th Jul 2024
Manchester
£430.00
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1st Aug 2024
Nottingham
£430.00
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6th Aug 2024
London
£430.00
Places
13th Aug 2024
Bristol (Clifton)
£430.00
Places
20th Aug 2024
Leeds
£430.00
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22nd Aug 2024
Manchester
£430.00
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View 28 more available dates
28th Aug 2024
Edinburgh
£430.00
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4th Sep 2024
Edinburgh
£430.00
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5th Sep 2024
Nottingham
£430.00
Places
11th Sep 2024
Bristol (Clifton)
£430.00
Places
18th Sep 2024
Leeds
£430.00
Places
24th Sep 2024
London
£430.00
Places
25th Sep 2024
Manchester
£430.00
Places
1st Oct 2024
Edinburgh
£430.00
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2nd Oct 2024
Birmingham
£430.00
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3rd Oct 2024
Nottingham
£430.00
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8th Oct 2024
Manchester
£430.00
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9th Oct 2024
London
£430.00
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15th Oct 2024
Leeds
£430.00
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21st Oct 2024
Bristol (Clifton)
£430.00
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6th Nov 2024
Birmingham
£430.00
Places
8th Nov 2024
Nottingham
£430.00
Places
13th Nov 2024
London
£430.00
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19th Nov 2024
Leeds
£430.00
Places
20th Nov 2024
Bristol (Clifton)
£430.00
Places
20th Nov 2024
Manchester
£430.00
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27th Nov 2024
Edinburgh
£430.00
Places
6th Dec 2024
Bristol (Clifton)
£430.00
Places
10th Dec 2024
Nottingham
£430.00
Places
11th Dec 2024
Manchester
£430.00
Places
13th Dec 2024
Birmingham
£430.00
Places
16th Dec 2024
London
£430.00
Places
18th Dec 2024
Leeds
£430.00
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20th Dec 2024
Edinburgh
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
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Book your place on one of our online courses...
7th Aug 2024
Full Day
£280.00
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6th Sep 2024
Full Day
£280.00
Places
7th Oct 2024
Full Day
£280.00
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7th Nov 2024
Full Day
£280.00
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6th Dec 2024
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
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Duration