Gaining Commitment on the Telephone

1 Day
Leeds 11th Feb 2021
11th Jun 2021
5.5 hours

Course Overview

This telephone training course focuses on incoming and/or outgoing calls whose purpose it is to lead to sales or appointments. Closing techniques are a vital component to making the most out of these calls, and during this course a best closing style is found and then practised by means of a series of role-plays.

This Gaining Commitment on the Telephone course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Gaining Commitment on the Telephone London
Gaining Commitment on the Telephone Manchester
Gaining Commitment on the Telephone Nottingham
Gaining Commitment on the Telephone Birmingham
Gaining Commitment on the Telephone Bristol
Gaining Commitment on the Telephone Edinburgh
Gaining Commitment on the Telephone Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

09:45 - 10:15 Setting out our Objectives

10:15 - 11:00 Types of Closes To Maximise Appointments (Over 20 types of closes are studied)

11:00 - 11:30 Preparation for the Calls (Includes an introduction to objection-handling)

11:30 - 11:45 Coffee Break

11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice)

12:30 - 13:30 Lunch Break

13:30 - 14:00 Discussion on 1st Session of Calls

14:00 - 14:30 Improving Qualification (When to use Open and Closed Questions)

14:30 - 15:00 Role Plays (Here delegates practise closing early & often so that it becomes second nature)

15:00 - 15:15 Coffee Break

15:15 - 16:00 Participants to Make Outgoing Calls (One to One Supervision and Advice)

16:00 - 16:30 Problems and Solutions

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

I was pleasntly surprised, it was not as daunting as I thought it would be. Actually quite enjoyable.

Petra Hancock, The Smallpiece Trust

Very good - excellent trainer.

Sarah Williams, ENTO

Impressed and pleasantly surprised.

Emily Bridges, ENTO
Couse well-structured and informative but also fun.
Stephen Bennett, Access Point
Excellent delivery, nice informal style, got the message across.
Adam Slater, Access Point

Benefits

  • To improve calling techniques
  • To enhance negotiating skills on the telephone
  • To overcome personal obstacles to closing
  • To discuss and resolve any problems
Face-to-Face Live Virtual Training
In-Person Training
Book your place on one of our online courses...
11th Jun 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
11th Feb 2021
Leeds
£430.00
Places
3rd Mar 2021
Birmingham
£430.00
Places
10th Mar 2021
Edinburgh
£430.00
Places
28th Apr 2021
London
£430.00
Places
11th May 2021
Bristol (Clifton)
£430.00
Places
18th May 2021
Nottingham
£430.00
Places
21st Jun 2021
Manchester
£430.00
Places
23rd Jul 2021
London
£430.00
Places
28th Jul 2021
Leeds
£430.00
Places
8th Sep 2021
Edinburgh
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places