Developing Assertiveness Skills in the Public Sector

1 Day
Birmingham 19th Oct 2021
19th Oct 2021
5.5 hours

Course Overview

Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.

 

This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.

CPD Value 5.5 Hours

Course Locations

Developing Assertiveness Skills in the Public Sector London
Developing Assertiveness Skills in the Public Sector Manchester
Developing Assertiveness Skills in the Public Sector Nottingham
Developing Assertiveness Skills in the Public Sector Birmingham
Developing Assertiveness Skills in the Public Sector Bristol
Developing Assertiveness Skills in the Public Sector Edinburgh
Developing Assertiveness Skills in the Public Sector Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09.30 - 09.45     Coffee and course objectives
 
09.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
 
10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
 
11.15 - 11.30    Coffee
 
11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
 
12.45 - 13.45    Lunch
 
13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
 
15.15 - 15.30    Break
 
15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
 
16.30 Summary and Action Plan

Benefits

  • Improved interpersonal communication skills
  • A more positive attitude towards self and others
  • Increased understanding of how to build and sustain levels of confidence
  • Increased awareness of how personal belief systems shape experience
Live Virtual Training
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19th Oct 2021
Full Day
£280.00
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19th Nov 2021
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15th Dec 2021
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18th Jan 2022
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18th Feb 2022
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1st Mar 2022
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19th Apr 2022
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18th May 2022
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17th Jun 2022
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18th Jul 2022
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8th Aug 2022
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19th Sep 2022
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18th Oct 2022
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18th Nov 2022
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14th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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Book your place on one of our scheduled courses...
19th Oct 2021
Birmingham
£480.00
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2nd Dec 2021
London
£480.00
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19th Jan 2022
Manchester
£480.00
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28th Jan 2022
Nottingham
£480.00
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2nd Feb 2022
London
£480.00
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24th Feb 2022
Bristol (Clifton)
£480.00
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22nd Mar 2022
Leeds
£480.00
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30th Mar 2022
Birmingham
£480.00
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12th Apr 2022
Edinburgh
£480.00
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12th May 2022
London
£480.00
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View 8 more available dates
14th Jun 2022
Manchester
£480.00
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28th Jun 2022
Nottingham
£480.00
Places
8th Jul 2022
London
£480.00
Places
15th Aug 2022
Bristol (Clifton)
£480.00
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7th Sep 2022
Leeds
£480.00
Places
18th Oct 2022
Edinburgh
£480.00
Places
18th Nov 2022
Birmingham
£480.00
Places
1st Dec 2022
London
£480.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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