Developing Assertiveness Skills in the Public Sector

1 Day
Nottingham 28th Jun 2022
18th Jul 2022
5.5 hours

Course Overview

Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.

 

This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.

CPD Value 5.5 Hours

Course Locations

Developing Assertiveness Skills in the Public Sector London
Developing Assertiveness Skills in the Public Sector Manchester
Developing Assertiveness Skills in the Public Sector Nottingham
Developing Assertiveness Skills in the Public Sector Birmingham
Developing Assertiveness Skills in the Public Sector Bristol
Developing Assertiveness Skills in the Public Sector Edinburgh
Developing Assertiveness Skills in the Public Sector Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09.30 - 09.45     Coffee and course objectives
 
09.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
 
10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
 
11.15 - 11.30    Coffee
 
11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
 
12.45 - 13.45    Lunch
 
13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
 
15.15 - 15.30    Break
 
15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
 
16.30 Summary and Action Plan

Benefits

  • Improved interpersonal communication skills
  • A more positive attitude towards self and others
  • Increased understanding of how to build and sustain levels of confidence
  • Increased awareness of how personal belief systems shape experience
Live Virtual Training
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18th Jul 2022
Full Day
£280.00
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8th Aug 2022
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19th Sep 2022
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18th Oct 2022
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18th Nov 2022
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14th Dec 2022
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17th Jan 2023
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17th Feb 2023
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28th Feb 2023
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18th Apr 2023
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17th May 2023
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16th Jun 2023
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17th Jul 2023
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7th Aug 2023
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18th Sep 2023
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17th Oct 2023
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17th Nov 2023
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13th Dec 2023
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
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Per delegate£280.00
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28th Jun 2022
Nottingham
£480.00
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8th Jul 2022
London
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15th Aug 2022
Bristol (Clifton)
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7th Sep 2022
Leeds
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18th Oct 2022
Edinburgh
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18th Nov 2022
Birmingham
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1st Dec 2022
London
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18th Jan 2023
Manchester
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27th Jan 2023
Nottingham
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1st Feb 2023
London
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23rd Feb 2023
Bristol (Clifton)
£480.00
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21st Mar 2023
Leeds
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29th Mar 2023
Birmingham
£480.00
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11th Apr 2023
Edinburgh
£480.00
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11th May 2023
London
£480.00
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13th Jun 2023
Manchester
£480.00
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27th Jun 2023
Nottingham
£480.00
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7th Jul 2023
London
£480.00
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14th Aug 2023
Bristol (Clifton)
£480.00
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6th Sep 2023
Leeds
£480.00
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17th Oct 2023
Edinburgh
£480.00
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17th Nov 2023
Birmingham
£480.00
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30th Nov 2023
London
£480.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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