Developing Assertiveness Skills in the Public Sector

1 Day
Nottingham 29th Jan 2021
2nd Mar 2021
5.5 hours

Course Overview

Working to optimum effectiveness in and around the public sector can benefit by building assertive communication skills and increasing personal confidence. However, we do not always know if our behaviour is assertive. It may be difficult to express our feelings openly and honestly, or to speak up in meetings. Challenging situations might include dealing with conflict and negativity, or saying "yes" when we mean "no". This course deals with the tools required to build awareness and techniques for more positive, constructive communication and relationships.

 

This course suits anyone working either in or with the public sector who feels they would benefit from communicating more positively and improving their level of self confidence.

CPD Value 5.5 Hours

Course Locations

Developing Assertiveness Skills in the Public Sector London
Developing Assertiveness Skills in the Public Sector Manchester
Developing Assertiveness Skills in the Public Sector Nottingham
Developing Assertiveness Skills in the Public Sector Birmingham
Developing Assertiveness Skills in the Public Sector Bristol
Developing Assertiveness Skills in the Public Sector Edinburgh
Developing Assertiveness Skills in the Public Sector Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09.30 - 09.45     Coffee and course objectives
 
09.45 - 10.30    Benefits of assertiveness; assertive rights and responsibilities
 
10.30 - 11.15   Your inner dialogue - what messages do you send yourself?;
What are your blockages to being assertive and why?
 
11.15 - 11.30    Coffee
 
11.30 - 12.45    The communication mix; Recognizing the three main types of behaviour
Passive, Aggressive, Assertive
Getting your point across correctly and appropriately using assertive techniques including
Basic, Broken Record, Negotiation, Negative feelings
Handling aggression and passivity in others
 
12.45 - 13.45    Lunch
 
13.45 - 15.15    Confidence building strategies - Confident attitude, language, posture and gestures
Dealing with negative attitudes and behaviour in other public sector colleagues or associates; receiving criticism; giving constructive criticism.
 
15.15 - 15.30    Break
 
15.30 - 16.30    How to say "no"; practising new ways of handling situations for a more positive outcome
 
16.30 Summary and Action Plan

Benefits

  • Improved interpersonal communication skills
  • A more positive attitude towards self and others
  • Increased understanding of how to build and sustain levels of confidence
  • Increased awareness of how personal belief systems shape experience
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
2nd Mar 2021
Full Day
£280.00
Places
9th Aug 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
29th Jan 2021
Nottingham
£480.00
Places
3rd Feb 2021
London
£480.00
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25th Feb 2021
Bristol (Clifton)
£480.00
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23rd Mar 2021
Leeds
£480.00
Places
31st Mar 2021
Birmingham
£480.00
Places
1st Apr 2021
Edinburgh
£480.00
Places
13th May 2021
London
£480.00
Places
15th Jun 2021
Manchester
£480.00
Places
29th Jun 2021
Nottingham
£480.00
Places
9th Jul 2021
London
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location
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