Customer Care - Incoming and Outgoing Calls Nottingham

This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

• Greater confidence when taking incoming calls
• Telephone 'etiquette' when answering, holding or transferring calls
• Understand the importance of customer care in relation to incoming calls
• How to handle complaints in a positive way Agreeing best practice methods
• Agreeing best practice methods
• Design a scoring system that is used on the course and can be used at work

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This course is available in the following locations:

Customer Care - Incoming and Outgoing Calls London
Customer Care - Incoming and Outgoing Calls Bristol
Customer Care - Incoming and Outgoing Calls Manchester
Customer Care - Incoming and Outgoing Calls Edinburgh
Customer Care - Incoming and Outgoing Calls Birmingham
Customer Care - Incoming and Outgoing Calls Leeds