How to say 'No' and retain Customer Satisfaction

1 Day
Nottingham 14th Jun 2021
16th Jun 2021
5.5 hours

Course Overview

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

How to say 'No' and retain Customer Satisfaction London
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Birmingham
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?

11:00 - 12:00 Handling Objections/Negotiating/Closing

12:00 - 13:00 Customer Care

13:00 - 14:00 Lunch

14:00 - 14:45 Customer Expectations

14:45 - 15:45 Role Plays

15:45 - 16:30 Effective Customer Care Letter Writing

16:30 Summary Action Plans Agreed

Testimonials

Very enjoyable and relevant course.

Helen McNae, Britannia Rescue

Benefits

  • How to handle objections in a positive way
  • The ability to negotiate at all levels
  • To understand the importance of excellent customer care in a sales environment
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
16th Jun 2021
Full Day
£280.00
Places
16th Jul 2021
Full Day
£280.00
Places
16th Aug 2021
Full Day
£280.00
Places
16th Sep 2021
Full Day
£280.00
Places
15th Oct 2021
Full Day
£280.00
Places
16th Nov 2021
Full Day
£280.00
Places
16th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
14th Jun 2021
Nottingham
£430.00
Places
2nd Jul 2021
Manchester
£430.00
Places
5th Jul 2021
London
£430.00
Places
12th Aug 2021
Leeds
£430.00
Places
1st Sep 2021
Birmingham
£430.00
Places
21st Sep 2021
Edinburgh
£430.00
Places
29th Sep 2021
London
£430.00
Places
29th Oct 2021
Bristol (Clifton)
£430.00
Places
23rd Nov 2021
Nottingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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