How to say 'No' and retain Customer Satisfaction

1 Day
Manchester 28th Jun 2024
12th Jul 2024
5.5 hours

Course Overview

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

How to say 'No' and retain Customer Satisfaction London
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Birmingham
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?

11:00 - 12:00 Handling Objections/Negotiating/Closing

12:00 - 13:00 Customer Care

13:00 - 14:00 Lunch

14:00 - 14:45 Customer Expectations

14:45 - 15:45 Role Plays

15:45 - 16:30 Effective Customer Care Letter Writing

16:30 Summary Action Plans Agreed

Testimonials

Very enjoyable and relevant course.

Helen McNae, Britannia Rescue

Benefits

  • How to handle objections in a positive way
  • The ability to negotiate at all levels
  • To understand the importance of excellent customer care in a sales environment
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
28th Jun 2024
Manchester
£430.00
Places
16th Jul 2024
London
£430.00
Places
8th Aug 2024
Leeds
£430.00
Places
28th Aug 2024
Birmingham
£430.00
Places
12th Sep 2024
Edinburgh
£430.00
Places
25th Sep 2024
London
£430.00
Places
25th Oct 2024
Bristol (Clifton)
£430.00
Places
19th Nov 2024
Nottingham
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
12th Jul 2024
Full Day
£280.00
Places
12th Aug 2024
Full Day
£280.00
Places
12th Sep 2024
Full Day
£280.00
Places
11th Oct 2024
Full Day
£280.00
Places
12th Nov 2024
Full Day
£280.00
Places
12th Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration