How to say 'No' and retain Customer Satisfaction

1 Day
Leeds 12th Aug 2021
16th Aug 2021
5.5 hours

Course Overview

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

How to say 'No' and retain Customer Satisfaction London
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Birmingham
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?

11:00 - 12:00 Handling Objections/Negotiating/Closing

12:00 - 13:00 Customer Care

13:00 - 14:00 Lunch

14:00 - 14:45 Customer Expectations

14:45 - 15:45 Role Plays

15:45 - 16:30 Effective Customer Care Letter Writing

16:30 Summary Action Plans Agreed

Testimonials

Very enjoyable and relevant course.

Helen McNae, Britannia Rescue

Benefits

  • How to handle objections in a positive way
  • The ability to negotiate at all levels
  • To understand the importance of excellent customer care in a sales environment
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
16th Aug 2021
Full Day
£280.00
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16th Sep 2021
Full Day
£280.00
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15th Oct 2021
Full Day
£280.00
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16th Nov 2021
Full Day
£280.00
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16th Dec 2021
Full Day
£280.00
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17th Jan 2022
Full Day
£280.00
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15th Feb 2022
Full Day
£280.00
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15th Mar 2022
Full Day
£280.00
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12th Apr 2022
Full Day
£280.00
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16th May 2022
Full Day
£280.00
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View 7 more available dates
15th Jun 2022
Full Day
£280.00
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15th Jul 2022
Full Day
£280.00
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15th Aug 2022
Full Day
£280.00
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15th Sep 2022
Full Day
£280.00
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14th Oct 2022
Full Day
£280.00
Places
15th Nov 2022
Full Day
£280.00
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15th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
12th Aug 2021
Leeds
£430.00
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1st Sep 2021
Birmingham
£430.00
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21st Sep 2021
Edinburgh
£430.00
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29th Sep 2021
London
£430.00
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29th Oct 2021
Bristol (Clifton)
£430.00
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23rd Nov 2021
Nottingham
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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