How to say 'No' and retain Customer Satisfaction

1 Day
Bristol (Clifton) 29th Oct 2021
16th Nov 2021
5.5 hours

Course Overview

Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.

This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

How to say 'No' and retain Customer Satisfaction London
How to say 'No' and retain Customer Satisfaction Manchester
How to say 'No' and retain Customer Satisfaction Nottingham
How to say 'No' and retain Customer Satisfaction Birmingham
How to say 'No' and retain Customer Satisfaction Bristol
How to say 'No' and retain Customer Satisfaction Edinburgh
How to say 'No' and retain Customer Satisfaction Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?

11:00 - 12:00 Handling Objections/Negotiating/Closing

12:00 - 13:00 Customer Care

13:00 - 14:00 Lunch

14:00 - 14:45 Customer Expectations

14:45 - 15:45 Role Plays

15:45 - 16:30 Effective Customer Care Letter Writing

16:30 Summary Action Plans Agreed

Testimonials

Very enjoyable and relevant course.

Helen McNae, Britannia Rescue

Benefits

  • How to handle objections in a positive way
  • The ability to negotiate at all levels
  • To understand the importance of excellent customer care in a sales environment
Live Virtual Training
In-Person Training
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16th Nov 2021
Full Day
£280.00
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16th Dec 2021
Full Day
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17th Jan 2022
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15th Feb 2022
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15th Mar 2022
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12th Apr 2022
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16th May 2022
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15th Jun 2022
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15th Jul 2022
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15th Aug 2022
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15th Sep 2022
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14th Oct 2022
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15th Nov 2022
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15th Dec 2022
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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29th Oct 2021
Bristol (Clifton)
£430.00
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23rd Nov 2021
Nottingham
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7th Jan 2022
Manchester
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13th Jan 2022
London
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23rd Feb 2022
Leeds
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15th Mar 2022
Birmingham
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23rd Mar 2022
Edinburgh
£430.00
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28th Apr 2022
London
£430.00
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4th May 2022
Bristol (Clifton)
£430.00
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13th Jun 2022
Nottingham
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View 8 more available dates
1st Jul 2022
Manchester
£430.00
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19th Jul 2022
London
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11th Aug 2022
Leeds
£430.00
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31st Aug 2022
Birmingham
£430.00
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15th Sep 2022
Edinburgh
£430.00
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28th Sep 2022
London
£430.00
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28th Oct 2022
Bristol (Clifton)
£430.00
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22nd Nov 2022
Nottingham
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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