Enhancing the Visitors Experience

1 Day
Bristol (Clifton) 10th Nov 2021
3rd Nov 2021
5.5 hours

Course Overview

All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care.  This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.


The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. 


The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way. 


During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices.  Furthering your communication skills and developing positive attitudes are main features of the day.

This Enhancing the Visitor Experience course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Enhancing the Visitors Experience London
Enhancing the Visitors Experience Manchester
Enhancing the Visitors Experience Nottingham
Enhancing the Visitors Experience Birmingham
Enhancing the Visitors Experience Bristol
Enhancing the Visitors Experience Edinburgh
Enhancing the Visitors Experience Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 A Fresh Look at Your Job Roles

10:30 - 11:15 Getting it Right - Building on your Good Practices

11:15 - 12:45 Developing your Customer Care Skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Measuring Visitor Satisfaction

16:30 Summary and Action Planning

Testimonials

Excellent. Very useful information.Helpful evaluation.

Pollie Fritsche, American Intercontinental University

Could not be improved, many thanks for an enjoyable presentation.

A.J Woolf, Westminster Abbey

I found it excellent. it is important to have an outsider 'look' about us.

Salvador Lera, Westminster Abbey

Very good. Informative and presenter excellent and entertaining.

Peter Meade, Westminster Abbey
Excellent. Very useful information. Helpful in self-evaluation
Billie Fritsche, American Intercontinental University
Very useful and enjoyable training.
Jhon Valenciq, American Intercontinental University
I really enjoyed today which gave me plenty of food for thought.
Diana Curtis, American Intercontinental University
It was very good.
Jo Vickers, AMEY

Benefits

  • The ability to develop a greater awareness of the visitors perspective and needs
  • An improved understanding of your own strengths and improvement areas
  • An increase in the opportunity to gain more advanced Customer Care Skills
  • A greater ability to handle customer concerns to the benefit of all parties
  • The opportunity to measure how well you are doing and work on improvement areas
  • An increase in confidence in dealing with visitors
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
3rd Nov 2021
Full Day
£280.00
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3rd Dec 2021
Full Day
£280.00
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21st Jan 2022
Full Day
£280.00
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21st Feb 2022
Full Day
£280.00
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2nd Mar 2022
Full Day
£280.00
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12th Apr 2022
Full Day
£280.00
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10th May 2022
Full Day
£280.00
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7th Jun 2022
Full Day
£280.00
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1st Jul 2022
Full Day
£280.00
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2nd Aug 2022
Full Day
£280.00
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View 4 more available dates
2nd Sep 2022
Full Day
£280.00
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3rd Oct 2022
Full Day
£280.00
Places
2nd Nov 2022
Full Day
£280.00
Places
2nd Dec 2022
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
10th Nov 2021
Bristol (Clifton)
£430.00
Places
14th Jan 2022
Manchester
£430.00
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3rd Feb 2022
Nottingham
£430.00
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22nd Feb 2022
London
£430.00
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7th Mar 2022
Leeds
£430.00
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17th Mar 2022
Birmingham
£430.00
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25th Apr 2022
Edinburgh
£430.00
Places
10th May 2022
London
£430.00
Places
7th Jun 2022
Bristol (Clifton)
£430.00
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23rd Jun 2022
Nottingham
£430.00
Places
View 7 more available dates
13th Jul 2022
Manchester
£430.00
Places
10th Aug 2022
London
£430.00
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24th Aug 2022
Birmingham
£430.00
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30th Sep 2022
Edinburgh
£430.00
Places
4th Oct 2022
Leeds
£430.00
Places
17th Oct 2022
London
£430.00
Places
9th Nov 2022
Bristol (Clifton)
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
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