Deal with Difficult People and Regain the Initiative 2 Hour Virtual Training Masterclass

Course Overview

Difficult people & difficult conversations are challenging at the best of times. Dealt with effectively they provide an opportunity for people managers to regain the initiative & drive through behaviour change which increases individual & team performance. The focus here is upon tips & techniques to help people managers to do just that.

Timetable

14.00-14.30     Why is it difficult to deal with difficult people? Why are they difficult people?
14.30-15.00    Explore our defence mechanisms & the reasons we avoid difficult people.
15.00-15.10    Coffee break
15.10-16.00    Strategies for dealing with difficult people & difficult conversations

Benefits

•    Gain confidence for dealing with difficult people
•    Recognise different types of people & how to deal with them
•    Use language & behaviours which leads to positive behaviour change
•    Change your thinking about difficult people to increase your impact upon them

Live Virtual Training
In-Person Training
Book your place on one of our online courses...
There are currently no dates scheduled for this course.

If you would like to take this course please consider one of the three alternative booking options detailed below.
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £325.00
Each additional £35.00
1-2-1 Virtual Training
Per session£300.00
U-Choose Virtual Training
Per delegate£150.00
Places
Book your place on one of our scheduled courses...
There are currently no dates scheduled for this course.

If you would like to take this course please consider one of the three alternative booking options detailed below.
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £430.00
6-10 delegates £605.00
Each additional £35.00
1-2-1 Training
Per session£300.00
U-Choose Training
Per delegate£150.00
Please choose a training location
Places