Deal with Difficult People and Regain the Initiative 2 Hour Virtual Training Masterclass

2 Hours
22nd Oct 2021

Course Overview

Difficult people & difficult conversations are challenging at the best of times. Dealt with effectively they provide an opportunity for people managers to regain the initiative & drive through behaviour change which increases individual & team performance. The focus here is upon tips & techniques to help people managers to do just that.

Timetable

14.00-14.30     Why is it difficult to deal with difficult people? Why are they difficult people?
14.30-15.00    Explore our defence mechanisms & the reasons we avoid difficult people.
15.00-15.10    Coffee break
15.10-16.00    Strategies for dealing with difficult people & difficult conversations

Benefits

•    Gain confidence for dealing with difficult people
•    Recognise different types of people & how to deal with them
•    Use language & behaviours which leads to positive behaviour change
•    Change your thinking about difficult people to increase your impact upon them

Live Virtual Training
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22nd Oct 2021
2 Hours
£150.00
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