Deal with Difficult People and Regain the Initiative 2 Hour Virtual Training Masterclass

2 Hours
24th May 2021

Course Overview

Difficult people & difficult conversations are challenging at the best of times. Dealt with effectively they provide an opportunity for people managers to regain the initiative & drive through behaviour change which increases individual & team performance. The focus here is upon tips & techniques to help people managers to do just that.

Timetable

14.00-14.30     Why is it difficult to deal with difficult people? Why are they difficult people?
14.30-15.00    Explore our defence mechanisms & the reasons we avoid difficult people.
15.00-15.10    Coffee break
15.10-16.00    Strategies for dealing with difficult people & difficult conversations

Benefits

•    Gain confidence for dealing with difficult people
•    Recognise different types of people & how to deal with them
•    Use language & behaviours which leads to positive behaviour change
•    Change your thinking about difficult people to increase your impact upon them

Live Virtual Training
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24th May 2021
2 Hours
£150.00
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23rd Jun 2021
2 Hours
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23rd Jul 2021
2 Hours
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23rd Aug 2021
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23rd Sep 2021
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22nd Oct 2021
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23rd Nov 2021
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14th Dec 2021
2 Hours
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Private Virtual Training
1-2 delegates £325.00
Each additional £35.00
1-2-1 Virtual Training
Per session£300.00
U-Choose Virtual Training
Per delegate£150.00
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...or create a training session that suits you using one of the options below.
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1-5 delegates £430.00
6-10 delegates £605.00
Each additional £35.00
1-2-1 Training
Per session£300.00
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