Deal with Difficult People and Regain the Initiative 2 Hour Virtual Training Masterclass

2 Hours
16th Jan 2025

Course Overview

Difficult people & difficult conversations are challenging at the best of times. Dealt with effectively they provide an opportunity for people managers to regain the initiative & drive through behaviour change which increases individual & team performance. The focus here is upon tips & techniques to help people managers to do just that.

Related Courses

Here is a selection of courses that we think you might also be interested in.

Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
Assertiveness & Building Personal Confidence
Advanced Customer Service for the Public Sector
Dealing with Difficult People

Timetable

14.00-14.30     Why is it difficult to deal with difficult people? Why are they difficult people?
14.30-15.00    Explore our defence mechanisms & the reasons we avoid difficult people.
15.00-15.10    Coffee break
15.10-16.00    Strategies for dealing with difficult people & difficult conversations

Benefits

•    Gain confidence for dealing with difficult people
•    Recognise different types of people & how to deal with them
•    Use language & behaviours which leads to positive behaviour change
•    Change your thinking about difficult people to increase your impact upon them

In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
There are currently no dates scheduled for this course.

If you would like to take this course please consider one of the three alternative booking options detailed below.
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £430.00
6-10 delegates £605.00
Each additional £35.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£150.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
16th Jan 2025
2 Hours
£150.00
Places
18th Feb 2025
2 Hours
£150.00
Places
18th Mar 2025
2 Hours
£150.00
Places
4th Apr 2025
2 Hours
£150.00
Places
19th May 2025
2 Hours
£150.00
Places
18th Jun 2025
2 Hours
£150.00
Places
18th Jul 2025
2 Hours
£150.00
Places
18th Aug 2025
2 Hours
£150.00
Places
18th Sep 2025
2 Hours
£150.00
Places
17th Oct 2025
2 Hours
£150.00
Places
View 2 more available dates
18th Nov 2025
2 Hours
£150.00
Places
9th Dec 2025
2 Hours
£150.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £325.00
Each additional £35.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£150.00
Places
Duration