For management training, sales training and customer care training 01509889632 or request call back
Advanced Listening Skills
Home » Training Courses » Management Training » Advanced Listening Skills
-
Advanced Listening Skills - Overview
Call 01509889632
There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.
This Advanced Listening Skills training course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Advanced Listening Skills London
Submit a Review
Advanced Listening Skills Manchester
Advanced Listening Skills Nottingham
Advanced Listening Skills Birmingham
Advanced Listening Skills Bristol
Advanced Listening Skills Edinburgh
Advanced Listening Skills Leeds -
Advanced Listening Skills - Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)
11:15 - 11:30 Coffee break
11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)
12:45 - 13:45 Lunch
13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)
14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)
15:15 - 15:30 Coffee break
15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)
16:30 - 16:45 Summary & Action Plans Agreed
-
Advanced Listening Skills - Testimonials
A very good course with a very good instructor.- Richard Darbon, Vale Europe Ltd
Really useful day, I have learnt a lot!- Sarah Heathman, Albemarle Interim Management
Very good course. Great information.- Alex Bone, Albemarle
I really enjoyed the day, it was a real eye-opener in terms of my style & interaction.- Nichola Smith, Coors Brewers.
General psychology intertwined with course - GREAT - understanding personalities to empathise. Di is learned and wise in how she was in the course.- Shirlee Granville, Covent Garden Market Authority
Excellent course. Excellent trainer
- Glenn Ball, Bull Products
An excellent day.Genial, friendly and informative. Thank-you Ian.
- Andrew cooper, Allstar Business Solutions
Thoroughly enjoyed today...a very personal and tailored session for me.
- Kelly Trafford, Wright Hassall Leamington Limited
Very interactive, trainer was very engaging and gave good examples/refs.
- Becki Burton, Network Marketing
Great course, thought provoking!
- David Walsh, Network Marketing
Very enjoyable. Very enlightening.
- Charlotte Lamb, Network Marketing
Really enjoyed the course.
- Rowan Marriott, The Message Partnership
Really lovely trainer, knew about our objectives we wanted to achieve and excelled in engaging delivery.
- Natalie Mckenna, The Message Partnership
A most informative day & actually most enjoyable. Many more of our personnel should attend such a course.
- Scott Davidson, MOD
Course was excellent, exceeded expectations, delivery excellent.
- Frank Gainey, MOD Hereford
Lovely venue. Great delivery and participation with other delegates.
- Anne James. Northern Lighthouse Board
Good day - lots to think about and many practical tips I can use straight away.
- Kate Broadbridge, Bristol City Council
Has inspired me to look more into this area. Will share with my staff. Liked the practical approach.
- Emma Davies, Badminton School
Very interesting course with skills/techniques learned that I will genuinely use.
- James Lindsay, Badminton School
-
Advanced Listening Skills - Benefits
- Identification of any self imposed barriers to active listening
- How to instantly develop rapport with anyone to lay the foundation for listening
- How to adjust physiology to adopt the most effective listening posture
- Use of a questioning framework to elicit from just about anyone what they want and why they want it
- Identification and use of the key behaviours that demonstrate that you are actively listening
- How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
- How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation
-
Advanced Listening Skills - Books
When would you like your course?
Bristol (Clifton)
Loading map...
Address
Bristol (Clifton)
EEF Venues
Engineers House, Clifton Down Road, Clifton
Bristol
BS8 3NB
Directions
Directions
By Road: Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.
Travelling by rail Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by air Engineers House is a 20 minute drive from Bristol City Airport.
Manchester
Loading map...
Address
Manchester
Cheadle House
Cheadle Royal Business Park
Cheadle
Greater Manchester
SK8 3FS
Directions
Our Manchester training venue
PTP's courses take place in the De Vere Hotel in Cheadle just a few miles from Manchester city centre and within a mile of Manchester airport.
PTP's Manchester venue has plenty of on-site free car parking. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Directions
By Road:
From the M60
Exit at Junction 3 and take the A34 (dual carriageway) signed to Cheadle and Cheadle Royal.
Continue through the first set of traffic lights, then take the first exit from the A34 signed to Cheadle Royal. At the roundabout take the 4th exit onto Cheadle Royal Business Park. Continue along this road where you will pass David Lloyd Leisure on the left. Cheadle House is located on the right hand side. Park inside the barrier car park.
From the M56
Exit at Junction 5 signposted to the Airport. Take the left hand lane following signs for Terminal 2.
At roundabout go straight on, signposted A5166, Wimslow. At next junction follow signs for All Traffic. At round-a-bout follow sign for A5166 Cheadle.
At the first set of traffic lights (facing Manchester International Office Centre) turn left towards Heald Green. At the next set of traffic lights, turn right towards Heald Green and Cheadle, passing Heald Green railway station (Finney Lane).
Continue for 1.5 miles until the next set of traffic lights and turn left. Go straight over the first roundabout and left at the second, into Cheadle Royal Business Park. Follow the main road, go straight over the next mini roundabout and Cheadle House in on the right.
Park inside the barrier car park.
From the M6 northbound
Exit at Junction 19. Take the A556 through Mere Turn right onto the M56. Follow the instructions above.
By Rail 15 minutes drive to either Stockport or Wilmslow stations. (Both InterCity lines)
If you require a taxi please contact our reception team: 0844 980 2303
London
Loading map...
Address
London
&Meetings
150 Minories
Aldgate
City of London
EC3N 1LS
Directions
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Directions
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
Leeds
Loading map...
Address
Leeds
Park Plaza Leeds
Boar Lane
City Square
West Yorkshire
LS1 5NS
Directions
Location
Located in the city centre, Park Plaza Leeds puts you an easy walk or drive from the area's best attractions and makes it convenient to catch a train or flight for destinations farther afield.
By Car
Getting to Park Plaza Leeds by carFor exact directions for reaching the hotel, please consult Google Maps. There is no parking at Park Plaza Leeds, however there are several car parks in the area, like at Q-Park Sovereign Square (LS1 4AG) where you can receive concessionary rates.
From the airport
From Leeds Bradford Airport (LBA)
Take the 757 bus line towards Leeds and alight at the stop P5 City Square. Park Plaza Leeds is located at Boar Lane City Square.
From Manchester Airport (MAN)Take the First TransPennine Express towards Middlesbrough and get off at Leeds Station. Walk east along Wellington Street, cross the road and take a left at Park Row. Park Plaza Leeds is located on your left on Boar Lane.
Birmingham (Temple Street)
Loading map...
Address
Birmingham (Temple Street)
&Meetings
Somerset House
37 Temple Street
West Midlands
B2 5DP
Directions
Directions
The closest train station is Birmingham New Street. When you exit the station, walk North East on Navigation Street towards Stephenson Street, then take a slight right on to Stephenson Street. Turn left on Lower Temple Street, continue on to Temple Street and Somerset House will be on your right.Edinburgh
Loading map...
Address
Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street
Midlothian
EH1 1SU
Directions
Our Edinburgh training venue
PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.
PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Directions
By Rail:
Waverley Station.Leave the station by the steps to Market Street.
Cross Market Street along from the City Art Centre and turn left, going under the large decorated bridge.
Bear right into Jeffrey Street past Jury's Hotel to the junction (traffic lights) with the High Street.
Cross the High Street into St Mary's Street (continuation of Jeffrey Street) and the training centre is down the hill on the left (situated between Slanji and the Russian Shop).
By Air
Edinburgh Airport.Taxis available from outside the terminal. The trip to the training centre takes around 25 minutes and costs around �16.
Parking.
By car
There are three multi-storey car parks a few minutes walk from Edinburgh Training and Conference Venue with a 10% discounted rate at the St John's Hill NCP car park.Arriving by car from the West:
From the M8, approaching the Hermiston Gait junction take the city bypass north to the major 'Gogar' roundabout then follow the signs for the city centre
From the M9 follow signs for Edinburgh city centre, through the underpass to the Maybury junction. Continue past PC World (right) and the Zoo (left) - remember to stay off the bus lanes! Shortly after passing Haymarket Station on your right, go straight ahead at the next junctions, soon passing a church (tall steeple) on the left and lots of shops both sides (Habitat on left). Turn right at next junction (Frasers store on left, Caledonian Hotel on right) into Lothian Road.
Turn left at the third set of light into Bread Street, then go ahead down West Port through the Grassmarket. Continue straight ahead along Cowgate to the the lights at the junction of Pleasance / St Mary's St (Travelodge hotel on the left). Go straight ahead into Holyrood Road and park on the right in the 'NCP' multi-storey car park in St John's Hill. Edinburgh Training and Conference Venue is half way up St Mary's Street on the right.
Arriving by car from the North:
Follow signs for the city centre from A90/Forth Road Bridge via Cramond and Barnton, approaching the city via Blackhall (bear right at the junction at the Kwik-Fit garage).
At the roundabout take the 1st exit onto Queensferry Road (A90).
Then turn left (one-way) onto Randolph Crescent then immediately turn left onto Great Stuart Street.
Turn right onto Ainslie Place and immediately turn right onto St Colme Street.
At the traffic signals continue forward (signposted Berwick upon Tweed A1). Continue forward onto York Place.
At the Picardy Place roundabout take the 2nd exit onto Leith Street (A900) signposted Galashiels A7, Jedburgh A68.
At East End turn right then immediately left onto North Bridge-A7.
At the traffic signals turn left onto the High Street. At the next traffic signals turn right onto St Mary's Street.
ETCV is a third of the way down on the right.
Arriving by car from the South:
From the A1, or South East, take the City Bypass, and exit the city centre at the Dalkeith junction.(From A68, after Dalkeith go across the bypass, not onto it).
Coming in on the Old Dalkeith Road, you will approach a roundabout at the Cameron Toll shopping centre (railway bridge over).
Take the third exit (under the bridge), effectively going straight ahead, into St. Leonards.
Stay on this road past the Commonwealth Pool and Scottish Widows former HQ (brown building) on your right until on the Pleasance you meet the four-way junction (lights) of Pleasance, St Mary's St (ahead), Cowgate (left) and Holyrood Road (right). Turn right into Holyrood Road and the Scot Park car park is just down the road on the right.
The Edinburgh Training and Conference Venue is half way up St Mary's Street on the right.
Disabled Access
Disabled access is available throughout the Edinburgh Training and Conference Venue. For specific queries please call us on 0131 538 8333London
Loading map...
Address
London
&Meetings
150 Minories
Aldgate
City of London
EC3N 1LS
Directions
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Directions
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
Bristol (Clifton)
Loading map...
Address
Bristol (Clifton)
EEF Venues
Engineers House, Clifton Down Road, Clifton
Bristol
BS8 3NB
Directions
Directions
By Road: Engineers House is easily accessible from the M4 and M5 within a 10 minute drive. FREE parking is available on site as well as a regular complementary shuttle service operating to and from West End Car Park in the city centre.
Travelling by rail Bristol Temple Meads mainline station is a short distance from Engineers House. Taxis are readily available from outside the station, and we have a shuttle service running throughout the day (as mentioned above).
Local Bus services Plan your journey at https://travelwest.info/bus/timetables-and-journey-planning
Travelling by air Engineers House is a 20 minute drive from Bristol City Airport.
Nottingham
Loading map...
Address
Nottingham
Village Hotel Club Nottingham
Brailsford Way, Chilwell
Nottinghamshire
NG9 6DL
Directions
Directions
Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
It has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
Directions
By Road:
From Junction 25 of the M1 via Brian Clough Way
Take the A52 to Toton, continue on the B6003 take Swiney way to Brailsford way.
From Nottingham City
Head South on Carrington Street towards Queensbridge Road
Take A453 onto Queens Road
Take A6005 to Barton Lane for 6.7miles and then onto Brailsford Way
Directions
By Train:
Take East Midlands train from Nottingham Main Station to Attenborough Train Station Beeston. 11mins
Please call 0115 896 5065 if you have any queries regarding the location of the venue.
Manchester
Loading map...
Address
Manchester
Cheadle House
Cheadle Royal Business Park
Cheadle
Greater Manchester
SK8 3FS
Directions
Our Manchester training venue
PTP's courses take place in the De Vere Hotel in Cheadle just a few miles from Manchester city centre and within a mile of Manchester airport.
PTP's Manchester venue has plenty of on-site free car parking. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Directions
By Road:
From the M60
Exit at Junction 3 and take the A34 (dual carriageway) signed to Cheadle and Cheadle Royal.
Continue through the first set of traffic lights, then take the first exit from the A34 signed to Cheadle Royal. At the roundabout take the 4th exit onto Cheadle Royal Business Park. Continue along this road where you will pass David Lloyd Leisure on the left. Cheadle House is located on the right hand side. Park inside the barrier car park.
From the M56
Exit at Junction 5 signposted to the Airport. Take the left hand lane following signs for Terminal 2.
At roundabout go straight on, signposted A5166, Wimslow. At next junction follow signs for All Traffic. At round-a-bout follow sign for A5166 Cheadle.
At the first set of traffic lights (facing Manchester International Office Centre) turn left towards Heald Green. At the next set of traffic lights, turn right towards Heald Green and Cheadle, passing Heald Green railway station (Finney Lane).
Continue for 1.5 miles until the next set of traffic lights and turn left. Go straight over the first roundabout and left at the second, into Cheadle Royal Business Park. Follow the main road, go straight over the next mini roundabout and Cheadle House in on the right.
Park inside the barrier car park.
From the M6 northbound
Exit at Junction 19. Take the A556 through Mere Turn right onto the M56. Follow the instructions above.
By Rail 15 minutes drive to either Stockport or Wilmslow stations. (Both InterCity lines)
If you require a taxi please contact our reception team: 0844 980 2303
London
Loading map...
Address
London
&Meetings
150 Minories
Aldgate
City of London
EC3N 1LS
Directions
PTP's Minories venue is in the heart of the City of London. The venue has great transport links with several tube stations within a 5 minute walk. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.
Directions
The best way to get to the venue is to use public transport. The closest Tube station is Aldgate, which is on the Circle line and Metropolitan line. When you come out of the station, cross the road and walk to the right. Take your first left which brings you on to the Minories and our venue is less than a minute away. There are numerous buses that pass within a very short walk.
If you do get lost, please call our venue on 08000 730499 and they will guide you in.
Leeds
Loading map...
Address
Leeds
Park Plaza Leeds
Boar Lane
City Square
West Yorkshire
LS1 5NS
Directions
Location
Located in the city centre, Park Plaza Leeds puts you an easy walk or drive from the area's best attractions and makes it convenient to catch a train or flight for destinations farther afield.
By Car
Getting to Park Plaza Leeds by carFor exact directions for reaching the hotel, please consult Google Maps. There is no parking at Park Plaza Leeds, however there are several car parks in the area, like at Q-Park Sovereign Square (LS1 4AG) where you can receive concessionary rates.
From the airport
From Leeds Bradford Airport (LBA)
Take the 757 bus line towards Leeds and alight at the stop P5 City Square. Park Plaza Leeds is located at Boar Lane City Square.
From Manchester Airport (MAN)Take the First TransPennine Express towards Middlesbrough and get off at Leeds Station. Walk east along Wellington Street, cross the road and take a left at Park Row. Park Plaza Leeds is located on your left on Boar Lane.
Booking your course
To book simply click the tick icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the Location to view details on the location. Alternatively, add this course to your wish list
Advanced Listening Skills upcoming dates:
Other training options:
Alternatively contact us to discuss your training needs
Call 01509 889632
Email us at info@ptp.co.uk
In-House Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
-
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
-
Trainer’s travel & accommodation (within mainland UK) i.e. no hidden expenses – the price is fixed
-
Each delegate receives fully comprehensive training notes and a framed certificate of attendance
-
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
-
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
What is 1-to-1 training?
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Who does 1-to-1 training suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
What is U-Choose?
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.