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Advanced Listening Skills

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Advanced Listening Skills - Overview

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NEW!! PTP has introduced a new product called Face-to-Face Live. This is where the delegate can log on from anywhere and attend a live training session. Delegates can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues even if they are all working from home. Click here for full details. To see forthcoming public course sessions for this course look at the dates to the right of this page.

There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a specific point and spending most of their time thinking about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener.

This Advanced Listening Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Advanced Listening Skills London
Advanced Listening Skills Manchester
Advanced Listening Skills Nottingham
Advanced Listening Skills Birmingham
Advanced Listening Skills Bristol
Advanced Listening Skills Edinburgh
Advanced Listening Skills Leeds

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Advanced Listening Skills - Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 How Good Are You at Listening? (The ten main reasons why people generally are poor at listening How good are you at listening - a diagnostic exercise to reveal how good a listener you are and why you may not always pay your full attention to the speaker.)

11:15 - 11:30 Coffee break

11:30 - 12:45 The Magic of Rapport (Three techniques to instantly develop rapport with just about anyone at any time in any place!)

12:45 - 13:45 Lunch

13:45 - 14:30 The Power of Questions (A questioning framework designed to elicit the true meaning of the message being received from the speaker in terms of content and context.)

14:30 - 15:15 Behaviour Analysis (BA) (How to identify, analyse and use behaviours that demonstrate effective and ineffective listening including:Clarifying questions Probing questions Summarising Labelling behaviour)

15:15 - 15:30 Coffee break

15:30 - 16:30 Advanced Listening Techniques (Words and phrases to avoid at all costs. Techniques, words & phrases for disarming the potential for conflict.)

16:30 - 16:45 Summary & Action Plans Agreed
Advanced Listening Skills - Testimonials

A very good course with a very good instructor.
- Richard Darbon, Vale Europe Ltd

Really useful day, I have learnt a lot!
- Sarah Heathman, Albemarle Interim Management

Very good course. Great information.
- Alex Bone, Albemarle

I really enjoyed the day, it was a real eye-opener in terms of my style & interaction.
- Nichola Smith, Coors Brewers.

General psychology intertwined with course - GREAT - understanding personalities to empathise. Di is learned and wise in how she was in the course.
- Shirlee Granville, Covent Garden Market Authority

Excellent course. Excellent trainer

- Glenn Ball, Bull Products

An excellent day.Genial, friendly and informative. Thank-you Ian.

- Andrew cooper, Allstar Business Solutions

Thoroughly enjoyed today...a very personal and tailored session for me.

- Kelly Trafford, Wright Hassall Leamington Limited

Very interactive, trainer was very engaging and gave good examples/refs.

- Becki Burton, Network Marketing

Great course, thought provoking!

- David Walsh, Network Marketing

Very enjoyable. Very enlightening.

- Charlotte Lamb, Network Marketing

Really enjoyed the course.

- Rowan Marriott, The Message Partnership

Really lovely trainer, knew about our objectives we wanted to achieve and excelled in engaging delivery.

- Natalie Mckenna, The Message Partnership

A most informative day & actually most enjoyable. Many more of our personnel should attend such a course.

- Scott Davidson, MOD

Course was excellent, exceeded expectations, delivery excellent.

- Frank Gainey, MOD Hereford

Lovely venue. Great delivery and participation with other delegates.

- Anne James. Northern Lighthouse Board

Good day - lots to think about and many practical tips I can use straight away.

- Kate Broadbridge, Bristol City Council

Has inspired me to look more into this area. Will share with my staff. Liked the practical approach.

- Emma Davies, Badminton School

Very interesting course with skills/techniques learned that I will genuinely use.

- James Lindsay, Badminton School
Advanced Listening Skills - Benefits
- Identification of any self imposed barriers to active listening
- How to instantly develop rapport with anyone to lay the foundation for listening
- How to adjust physiology to adopt the most effective listening posture
- Use of a questioning framework to elicit from just about anyone what they want and why they want it
- Identification and use of the key behaviours that demonstrate that you are actively listening
- How to quickly identify the emotional state of anyone you come into contact with and modify your behaviour in order to be perceived as empathising with the speaker
- How to recognise when a discussion is turning into a conflict and adopt a strategy to remove any unhelpful emotions out of the situation
Advanced Listening Skills - Books

When would you like your course?

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Places:

Edinburgh

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Address

Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street

Midlothian
EH1 1SU

Directions

Our Edinburgh training venue

PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.

PTP's Edinburgh venue is conveniently located just off the Royal Mile, only a few minutes away from Edinburgh Waverley train. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Directions

By Rail:

Waverley Station.
Leave the station by the steps to Market Street.
Cross Market Street along from the City Art Centre and turn left, going under the large decorated bridge.
Bear right into Jeffrey Street past Jury's Hotel to the junction (traffic lights) with the High Street.
Cross the High Street into St Mary's Street (continuation of Jeffrey Street) and the training centre is down the hill on the left (situated between Slanji and the Russian Shop).

By Air

Edinburgh Airport.
Taxis available from outside the terminal. The trip to the training centre takes around 25 minutes and costs around �16.
Parking.

By car

There are three multi-storey car parks a few minutes walk from Edinburgh Training and Conference Venue with a 10% discounted rate at the St John's Hill NCP car park.
Arriving by car from the West:
From the M8, approaching the Hermiston Gait junction take the city bypass north to the major 'Gogar' roundabout then follow the signs for the city centre
From the M9 follow signs for Edinburgh city centre, through the underpass to the Maybury junction. Continue past PC World (right) and the Zoo (left) - remember to stay off the bus lanes! Shortly after passing Haymarket Station on your right, go straight ahead at the next junctions, soon passing a church (tall steeple) on the left and lots of shops both sides (Habitat on left). Turn right at next junction (Frasers store on left, Caledonian Hotel on right) into Lothian Road.
Turn left at the third set of light into Bread Street, then go ahead down West Port through the Grassmarket. Continue straight ahead along Cowgate to the the lights at the junction of Pleasance / St Mary's St (Travelodge hotel on the left). Go straight ahead into Holyrood Road and park on the right in the 'NCP' multi-storey car park in St John's Hill. Edinburgh Training and Conference Venue is half way up St Mary's Street on the right.

Arriving by car from the North:
Follow signs for the city centre from A90/Forth Road Bridge via Cramond and Barnton, approaching the city via Blackhall (bear right at the junction at the Kwik-Fit garage).
At the roundabout take the 1st exit onto Queensferry Road (A90).
Then turn left (one-way) onto Randolph Crescent then immediately turn left onto Great Stuart Street.
Turn right onto Ainslie Place and immediately turn right onto St Colme Street.
At the traffic signals continue forward (signposted Berwick upon Tweed A1). Continue forward onto York Place.
At the Picardy Place roundabout take the 2nd exit onto Leith Street (A900) signposted Galashiels A7, Jedburgh A68.
At East End turn right then immediately left onto North Bridge-A7.
At the traffic signals turn left onto the High Street. At the next traffic signals turn right onto St Mary's Street.
ETCV is a third of the way down on the right.

Arriving by car from the South:
From the A1, or South East, take the City Bypass, and exit the city centre at the Dalkeith junction.(From A68, after Dalkeith go across the bypass, not onto it).
Coming in on the Old Dalkeith Road, you will approach a roundabout at the Cameron Toll shopping centre (railway bridge over).
Take the third exit (under the bridge), effectively going straight ahead, into St. Leonards.
Stay on this road past the Commonwealth Pool and Scottish Widows former HQ (brown building) on your right until on the Pleasance you meet the four-way junction (lights) of Pleasance, St Mary's St (ahead), Cowgate (left) and Holyrood Road (right). Turn right into Holyrood Road and the Scot Park car park is just down the road on the right.
The Edinburgh Training and Conference Venue is half way up St Mary's Street on the right.

Disabled Access

Disabled access is available throughout the Edinburgh Training and Conference Venue. For specific queries please call us on 0131 538 8333

Birmingham

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Address

Birmingham
Landmark, 2 Snow Hill
Queensway

West Midlands
B4 6GA

Directions

Our Birmingham training venue

PTP's courses take place in Birmingham city centre right next to Snow Hill Station.

PTPs Birmingham venue has excellent transport links and is right next to a multi story NCP. It has free wi-fi and unlimited refreshments throughout the day. The lunch buffet which is included in all full day PTP courses is excellent.

Directions

By Road:
From the M6 - Exit at junction 6 on to the A38M sign posted City Centre. Continue
straight ahead for 2 miles. At the end of the motorway sign, continue straight ahead onto the flyover, curving around to the right.
At the end of the flyover, exit left, before the underpass
(Royal Angus hotel)
Continue ahead to a set of pedestrian lights, followed almost immediately by a set of traffic lights.
Take the exit Left after the set of traffic lights and the destination is on the right-hand side
Parking
The nearest car park is Snowhill car park which is situated in Snowhill station which is approx 1 minute walk.

By Rail.
Tram: Next door to Snowhill Tram station linking more than 20 stations around Birmingham.

Train: Next door to Snowhill station, 15-minute walk or short taxi ride to New street and Moor street stations (London: 1hr45, Manchester 1hr45, Edinburgh 5hrs, Bristol 1hr45mins).

There are direct trains from London Euston to Birmingham New Street and London Marylebone to Birmingham Snow Hill.

From Snow Hill Station – approx 1 minute walk
Walk south-east on Livery St towards Turn left onto Colmore Row
Turn left onto Colmore Circus Queensway
Turn left onto Snow Hill Queensway
Destination will be on the left

From New Street Station - Approx 10 minute walk
Walk south-east 259ft
Turn left towards Smallbrook Queensway 26ft
Turn left onto Smallbrook Queensway 328ft
Turn left onto Worcester St 39ft
Turn right towards High St take the stairs
Turn left towards High St 52ft
Slight right onto the high street 0.1ml
Slight left onto Bull St
Continue onto Colmore Circus Queensway
Turn left onto Snow Hill Queensway
Destination will be on the left

Please use the rear entrance.

By Air
Birmingham international airport is situated approximately 9 miles to the south east of the city
and can accessed by road or connecting services from New Street Station.

By Bus:
Next door to Lloyd House bus stop

Please call 0121 231 7002 if you have any queries regarding the location of the venue.

Birmingham

Loading map...

Address

Birmingham
Landmark, 2 Snow Hill
Queensway

West Midlands
B4 6GA

Directions

Our Birmingham training venue

PTP's courses take place in Birmingham city centre right next to Snow Hill Station.

Directions

By Rail.
Tram: Next door to Snowhill Tram station linking more than 20 stations around Birmingham.

By Air
Birmingham international airport is situated approximately 9 miles to the south east of the city
and can accessed by road or connecting services from New Street Station.

By Bus:
Next door to Lloyd House bus stop

Please call 0121 231 7002 if you have any queries regarding the location of the venue.

Edinburgh

Loading map...

Address

Edinburgh
Edinburgh Training and Conference Venue
16 St. Mary's Street

Midlothian
EH1 1SU

Directions

Our Edinburgh training venue

PTP's courses take place at the Edinburgh Training Centre in the heart of Edinburgh.

Directions

By Rail:

By Air

Edinburgh Airport.
Taxis available from outside the terminal. The trip to the training centre takes around 25 minutes and costs around �16.
Parking.

By car

Disabled Access

Disabled access is available throughout the Edinburgh Training and Conference Venue. For specific queries please call us on 0131 538 8333

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Booking your course

Six Ways to Take Your Course

PTP provides training in five main categories management training, sales training, customer care training, personal development training finance & planning training , and with With PTP you have 6 options for training:

Option 1 - In-House Training

From £6950 for a 1/2 day and 995 + vat for up to 5 delegates and slightly more for up to 10 delegates - includes trainer's travel & accommodation (within UK) and training course manuals and framed certificates of attendance for each delegate. It also includes a conference call with the trainer prior to delivery to ensure the course is tailored to your needs. Please note it does not include catering or venue costs and if you have more than 10 people attending each additional delegate will be charged £100 for a 1-day course. PTP has been designing and delivering in-house programmes since 1991. Blue-chips and small companies have found this to be a very cost effective option particularly when there are at least 4 people who require the same training. More�

Option 2 - Public Courses

From £250 per half-day and £460 per full day per delegate (save 5% by paying by credit card online) PTP has 7 main venues where there are over 20 1-day courses scheduled regularly. The main venues are located in London, Birmingham, Bristol, Edinburgh, Leeds, Nottingham and Manchester.

The fee includes delegates' training notes, framed certificate of attendance, lunch and refreshments throughout the day. All groups are limited to a maximum of 10 delegates to allow for individual needs to be met.

Option 3 - U-Choose

as per open course costs but a minimum of 2 people need to be booked. If you can't find the right course on the right date at the right venue. U-Choose will satisfy your needs. Providing you book a minimum of 2 delegates (or if only 1 delegate is being booked then they will pay the equivalent of 2 people) at least 6 weeks in advance, you can choose any of the 100+ courses outlined in this website at over 50 venues (see venues page), and PTP will guarantee the course will run even if we do not sell any additional places. So, if you want Interviewing Skills in Aberdeen, Finance for Non-Finance Managers in Basingstoke, or Key Selling Skills in Exeter or Dublin, the option is yours.

Option 4 - 1-2-1 Training

Sales and Customer Care

£400 for 1/2 day and £800 for full day. PTP has launched 1-2-1 which - as the name suggests - is a special training service delivered on a 1-2-1 basis. This means you can have the undivided attention of a top PTP trainer to cover one of any 100 plus courses of your choice.

Management and Personal Development

£600 for 1/2 day and £1000 for full day. PTP has launched 1-2-1 which - as the name suggests - is a special training service delivered on a 1-2-1 basis. This means you can have the undivided attention of a top PTP trainer to cover one of any 100 plus courses of your choice.

The package consists of half a day's training at your work premises and two one-hour telephone conferences before and after the training. The conferences ensure that the training is tailored exactly to your needs and that you are able to bring the training into action so it makes a real difference to your work performance. Commenting on the new initiative, PTP's Managing Director says: "PTP always has a policy of small group training where numbers never exceed ten people so all delegates benefit from a degree of personal training. However a 1-2-1 session is unrivalled in terms of quality of training received and making it 100% relevant to the delegate. Feedback so far from companies who are using 1-2-1 has been extremely positive and I'm confident that it is an area we will be growing in the years to come " There is a sliding scale of costs for two or more individual sessions.

Option 5 - Online Training

PTP has introduced a new product called Face-to-Face Live. This is where the delegate can logon from anywhere and attend a live training session. You can either join our public course dates (limited to a maximum of 10) or you can arrange a 1-2-1 or a session just for a group of your colleagues even if they are all working from home

Option 6 - e-Learning

PTP has introduced a brand new e-learning product. More details to follow....

To book simply click the tick Book icon below next to your preferred date and choose how many delegates and then checkout using the shopping cart located in the top right hand corner of the page. Click the Location to view details on the location. Alternatively, add this course to your wish list

Advanced Listening Skills upcoming dates:

More courses available for Advanced Listening Skills

Venue	Date	Price	Actions
Birmingham	01/02/2021	£480.00	How many places would you like to book? places:
London	17/02/2021	£480.00	How many places would you like to book? places:
Nottingham	25/02/2021	£480.00	How many places would you like to book? places:
Bristol (Clifton)	10/03/2021	£480.00	How many places would you like to book? places:
Manchester	31/03/2021	£480.00	How many places would you like to book? places:
London	18/05/2021	£480.00	How many places would you like to book? places:
Leeds	08/06/2021	£480.00	How many places would you like to book? places:
Birmingham	28/06/2021	£480.00	How many places would you like to book? places:
Edinburgh	02/07/2021	£480.00	How many places would you like to book? places:
London	17/08/2021	£480.00	How many places would you like to book? places:
Bristol (Clifton)	26/08/2021	£480.00	How many places would you like to book? places:
Nottingham	15/09/2021	£480.00	How many places would you like to book? places:
Manchester	05/10/2021	£480.00	How many places would you like to book? places:
London	29/10/2021	£480.00	How many places would you like to book? places:
Leeds	12/11/2021	£480.00	How many places would you like to book? places:

view more dates and venues

Other training options:

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Call 01509 889632

Email us at info@ptp.co.uk

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Advanced Listening Skills