People Management Skills for Secretaries & PAs

1 Day
Edinburgh 9th Feb 2021
9th Apr 2021
5.5 hours

Course Overview

This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.

This People Management Skills for Secretaries & Pas course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

People Management Skills for Secretaries & PAs London
People Management Skills for Secretaries & PAs Manchester
People Management Skills for Secretaries & PAs Nottingham
People Management Skills for Secretaries & PAs Birmingham
People Management Skills for Secretaries & PAs Bristol
People Management Skills for Secretaries & PAs Edinburgh
People Management Skills for Secretaries & PAs Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD


09:30 - 10:00 Coffee, Course Objectives & Personal Objectives

10:00 - 10:30 Syndicate work
(Discussions  on “managing my boss” and “dealing with difficult people)

10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)

10:45 - 11:00 Coffee break

11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)

11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)

12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)

12:30 - 13:30 Lunch

13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)

14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)

14:30 - 15:00 Optimising communications
(A look at how to really make a point!)

15:00 - 15:15 Tea!)

15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)

16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)

16:30 Summary & Action Plans Agreed


Brilliant course and tutor - delivered everything I wanted and more.

Chloe Walker, Ferrero UK, Thorntons

The course was extremely enjoyable and intersting, both in what we learned and how it could be applied to our workplace.

Jan Kieg, Douglas Borough Council

I found the course well put together and enjoyable and achieved much from attending it.

Karen Higgins, Douglas Borough Council

Very helpful.

Amy Ashton, Weightmans LLP

A very good and useful course. I would recommend firm to send other secretaries on this course.

Yvonne Roberts, Weightmans LLP

Trainer was great, adapted scenarios to suit those attending. Will recommend for more staff members.

Dawn Griffiths, Weightmans LLP

I enjoyed the course and feel I got a lot from it.

Carole Hayward, Weightmans LLP

The course was really helpful and each of us were able to get involved.

Claire Hazelhurst, Weightmans LLP

Very good day.

Carole Walker, Weightmans LLP
Very enjoyable course with interaction with the delegates and course leader.
Mary Marks, Brunel University
Very, very useful & enjoyable day. Thank-you.
Rachel Russell, Brunel University
Very informative course, helpful, better understanding about yourself.
Lisa Berry, Weightmans


  • How to develop strong working relationships, including the boss!
  • How to improve the quality of listening and communication skills
  • How to increase delegation when they don't have a team to delegate to!
  • How to improve influencing skills
  • The assertive way to being firm and fair
  • Opportunity to work of real issues
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
9th Apr 2021
Full Day
11th Aug 2021
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Book your place on one of our scheduled courses...
9th Feb 2021
15th Feb 2021
16th Mar 2021
30th Mar 2021
Bristol (Clifton)
5th May 2021
14th Jun 2021
23rd Jun 2021
21st Jul 2021
6th Aug 2021
1st Sep 2021
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location