People Management Skills for Secretaries & PAs training

Course Overview

This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.

This People Management Skills for Secretaries & Pas course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

People Management Skills for Secretaries & PAs London
People Management Skills for Secretaries & PAs Manchester
People Management Skills for Secretaries & PAs Nottingham
People Management Skills for Secretaries & PAs Birmingham
People Management Skills for Secretaries & PAs Bristol
People Management Skills for Secretaries & PAs Edinburgh
People Management Skills for Secretaries & PAs Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee, Course Objectives & Personal Objectives

10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)

10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)

10:45 - 11:00 Coffee break

11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)

11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)

12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)

12:30 - 13:30 Lunch

13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)

14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)

14:30 - 15:00 Optimising communications
(A look at how to really make a point!)

15:00 - 15:15 Tea!)

15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)

16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)

16:30 Summary & Action Plans Agreed

Testimonials

Brilliant course and tutor - delivered everything I wanted and more.

Chloe Walker, Ferrero UK, Thorntons

The course was extremely enjoyable and intersting, both in what we learned and how it could be applied to our workplace.

Jan Kieg, Douglas Borough Council

I found the course well put together and enjoyable and achieved much from attending it.

Karen Higgins, Douglas Borough Council

Very helpful.

Amy Ashton, Weightmans LLP

A very good and useful course. I would recommend firm to send other secretaries on this course.

Yvonne Roberts, Weightmans LLP

Trainer was great, adapted scenarios to suit those attending. Will recommend for more staff members.

Dawn Griffiths, Weightmans LLP

I enjoyed the course and feel I got a lot from it.

Carole Hayward, Weightmans LLP

The course was really helpful and each of us were able to get involved.

Claire Hazelhurst, Weightmans LLP

Very good day.

Carole Walker, Weightmans LLP

Very enjoyable course with interaction with the delegates and course leader.

Mary Marks, Brunel University

Very, very useful & enjoyable day. Thank-you.

Rachel Russell, Brunel University

Very informative course, helpful, better understanding about yourself.

Lisa Berry, Weightmans

Benefits

How to develop strong working relationships, including the boss!
How to improve the quality of listening and communication skills
How to increase delegation when they don't have a team to delegate to!
How to improve influencing skills
The assertive way to being firm and fair
Opportunity to work of real issues