Benefits of this customer care training include:
- A greater understanding of the customers needs and how they rate customer excellence
- Understand why customers complain especially when there is a financial implication and how to put things right
- A greater understanding of the basic financial acts that govern what we do
- How to measure and track customer excellence
Dealing with Difficult People
More praise for PTP's customer care training courses:Very good course overall. Trainer got message across very well with good humour and examples- Gavin Ivery, Gillette Uk LtdThe content of the day was excellent, everything was covered clearly and thoroughly- Ben Brooks-Wilkin, S& B Herba Foods LtdIt was great, could not be better- Yasser Alloqmane, RingleyTo view all PTPs customer care training courses click here.
Posted: December 9, 2013 11:32 am