This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.
CPD Value 3 Hours
Course Benefits
- Better understanding of personality types and the best ways of communicating with others according to their preferences
- Techniques for tackling difficult topics and the opportunity to practice in a safe environment
- Insight into the mistakes most often made holding crucial conversations and how to avoid them
- A step-by-step guide for handling challenging conversations
Our Birmingham Training Venue
Address
12 Hagley Road
Five Ways
Birmingham
B16 8SJ
0121 452 1144
Directions To Our Birmingham Venue
Just a 5-minute walk from Five Ways train station and steps from the city centre. Birmingham New Street Station is a 5-minute drive or 15-minute walk away, with a tram stop across the underpass, a bus stop by our patio, and on-site parking for those arriving by car.
Parking: We offer 56 on-site car parking spaces at
competitive rates of £7 per day and £15 overnight,
ideal for both short visits and extended stays.
This course is available in the following locations:
Handling Difficult Conversations Confidently - Half Day (pm) London
Handling Difficult Conversations Confidently - Half Day (pm) Bristol
Handling Difficult Conversations Confidently - Half Day (pm) Manchester
Handling Difficult Conversations Confidently - Half Day (pm) Edinburgh
Handling Difficult Conversations Confidently - Half Day (pm) Nottingham
Handling Difficult Conversations Confidently - Half Day (pm) Leeds