An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Course Benefits
- Understand the key elements of outstanding customer service.
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight.
- How to develop an awareness of competitors and how to use this to improve your own service.
- Developing advanced communication skills. Understanding responses that delight and negative phrases to avoid.
- Using current case studies, examine which businesses provide the best customer service and how that can be applied to the leisure industry
- Recognise and develop selling skills to promote our services
- Feedback forms. What works? How to ensure customer feedback.
- Understand effective complaint handling formulas that resolve every time.
Our Birmingham Training Venue
Address
12 Hagley Road
Five Ways
Birmingham
B16 8SJ
0121 452 1144
Directions To Our Birmingham Venue
Just a 5-minute walk from Five Ways train station and steps from the city centre. Birmingham New Street Station is a 5-minute drive or 15-minute walk away, with a tram stop across the underpass, a bus stop by our patio, and on-site parking for those arriving by car.
Parking: We offer 56 on-site car parking spaces at
competitive rates of £7 per day and £15 overnight,
ideal for both short visits and extended stays.
This course is available in the following locations:
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry London
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Bristol
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Manchester
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Edinburgh
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Nottingham
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry Leeds