Introduction to Quality Management

1 Day
London 16th Jul 2024
12th Aug 2024
5.5 hours

Course Overview

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

This Introduction to Quality Management course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Introduction to Quality Management London
Introduction to Quality Management Manchester
Introduction to Quality Management Nottingham
Introduction to Quality Management Birmingham
Introduction to Quality Management Bristol
Introduction to Quality Management Edinburgh
Introduction to Quality Management Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality; how to set standards; who is involved)

10:45 - 11:15 Communicating standards (Getting the message across; establishing the importance of quality standards and compliance)

11:15 - 11:30 Coffee break

11.30 - 12:30 Stating clear and measurable quality standards (How to define standards; the need to measure; measurement techniques; generating feedback; information systems)

12:30 - 13:30 Lunch break

13:30 - 15:00 Identifying quality improvement techniques (Feedback loops; generating action plans; measuring performance; listening to the customer; benchmarking)

15:00 - 15:15 Tea

15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance)

16:15 - 16:30 Summary & Action Plans Agreed

Testimonials

Course delivered virtually.

I enjoyed the course and felt that a lot of the material covered was educational and thought-provoking. Di was friendly and encouraging, and delivered the course in a way that was professional and easy to follow/understand. I’m grateful that Di & PTP were able to tailor the course into a 1-2-1 session and willing to run it just for myself when the need arose. Thank you very much!

 

Hannah Price, Jenkins & Davies Engineering

Enjoyable day - informal and relaxed, learned a lot. Trainer fun and knowledgeable.

Angela Johnson, GC Business Growth Hub

Good introduction to the area and set me  up for the future.

Peter Odudu, UMS Ltd

Really informative.

Jenny Scorah, Neom Ltd

Benefits

  • A clear understanding of the principles of quality
  • The ability to set quality standards in their area of work
  • An identification of methods which can be used to improve quality
  • Skills in motivating staff to achieve high standards

Throughout the day delegates will be encouraged to develop methodologies pertinent to their place of work through practical activities

In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
16th Jul 2024
London
£480.00
23rd Jul 2024
Manchester
£480.00
Places
24th Jul 2024
Bristol (Clifton)
£480.00
Places
26th Jul 2024
Leeds
£480.00
Places
30th Jul 2024
Edinburgh
£480.00
Places
2nd Aug 2024
Nottingham
£480.00
Places
9th Aug 2024
London
£480.00
Places
16th Aug 2024
Bristol (Clifton)
£480.00
Places
21st Aug 2024
Birmingham
£480.00
Places
23rd Aug 2024
Leeds
£480.00
Places
View 30 more available dates
27th Aug 2024
Edinburgh
£480.00
Places
30th Aug 2024
Manchester
£480.00
Places
2nd Sep 2024
Nottingham
£480.00
Places
9th Sep 2024
Birmingham
£480.00
Places
11th Sep 2024
Edinburgh
£480.00
Places
16th Sep 2024
Leeds
£480.00
Places
17th Sep 2024
Bristol (Clifton)
£480.00
Places
23rd Sep 2024
Manchester
£480.00
Places
26th Sep 2024
London
£480.00
Places
2nd Oct 2024
Nottingham
£480.00
Places
9th Oct 2024
Birmingham
£480.00
Places
16th Oct 2024
London
£480.00
Places
21st Oct 2024
Bristol (Clifton)
£480.00
Places
23rd Oct 2024
Leeds
£480.00
Places
25th Oct 2024
Edinburgh
£480.00
Places
30th Oct 2024
Manchester
£480.00
Places
4th Nov 2024
Birmingham
£480.00
Places
11th Nov 2024
London
£480.00
Places
15th Nov 2024
Nottingham
£480.00
Places
18th Nov 2024
Leeds
£480.00
Places
25th Nov 2024
Manchester
£480.00
Places
27th Nov 2024
Bristol (Clifton)
£480.00
Places
28th Nov 2024
Edinburgh
£480.00
Places
2nd Dec 2024
Nottingham
£480.00
Places
6th Dec 2024
Bristol (Clifton)
£480.00
Places
9th Dec 2024
Birmingham
£480.00
Places
13th Dec 2024
Leeds
£480.00
Places
16th Dec 2024
London
£480.00
Places
18th Dec 2024
Edinburgh
£480.00
Places
20th Dec 2024
Manchester
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£480.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
12th Aug 2024
Full Day
£280.00
Places
11th Sep 2024
Full Day
£280.00
Places
11th Oct 2024
Full Day
£280.00
Places
11th Nov 2024
Full Day
£280.00
Places
11th Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration