Introduction to Quality Management

1 Day
Birmingham 25th Aug 2021
16th Aug 2021
5.5 hours

Course Overview

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

This Introduction to Quality Management course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Introduction to Quality Management London
Introduction to Quality Management Manchester
Introduction to Quality Management Nottingham
Introduction to Quality Management Birmingham
Introduction to Quality Management Bristol
Introduction to Quality Management Edinburgh
Introduction to Quality Management Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality; how to set standards; who is involved)

10:45 - 11:15 Communicating standards (Getting the message across; establishing the importance of quality standards and compliance)

11:15 - 11:30 Coffee break

11.30 - 12:30 Stating clear and measurable quality standards (How to define standards; the need to measure; measurement techniques; generating feedback; information systems)

12:30 - 13:30 Lunch break

13:30 - 15:00 Identifying quality improvement techniques (Feedback loops; generating action plans; measuring performance; listening to the customer; benchmarking)

15:00 - 15:15 Tea

15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance)

16:15 - 16:30 Summary & Action Plans Agreed

Testimonials

Enjoyable day - informal and relaxed, learned a lot. Trainer fun and knowledgeable.

Angela Johnson, GC Business Growth Hub

Good introduction to the area and set me  up for the future.

Peter Odudu, UMS Ltd

Really informative.

Jenny Scorah, Neom Ltd

Benefits

  • A clear understanding of the principles of quality
  • The ability to set quality standards in their area of work
  • An identification of methods which can be used to improve quality
  • Skills in motivating staff to achieve high standards

Throughout the day delegates will be encouraged to develop methodologies pertinent to their place of work through practical activities

Live Virtual Training
In-Person Training
Book your place on one of our online courses...
16th Aug 2021
Full Day
£280.00
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15th Sep 2021
Full Day
£280.00
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15th Oct 2021
Full Day
£280.00
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15th Nov 2021
Full Day
£280.00
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15th Dec 2021
Full Day
£280.00
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14th Jan 2022
Full Day
£280.00
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14th Feb 2022
Full Day
£280.00
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22nd Mar 2022
Full Day
£280.00
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14th Apr 2022
Full Day
£280.00
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13th May 2022
Full Day
£280.00
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14th Jun 2022
Full Day
£280.00
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14th Jul 2022
Full Day
£280.00
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15th Aug 2022
Full Day
£280.00
Places
14th Sep 2022
Full Day
£280.00
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14th Oct 2022
Full Day
£280.00
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14th Nov 2022
Full Day
£280.00
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14th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
25th Aug 2021
Birmingham
£480.00
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15th Sep 2021
Edinburgh
£480.00
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30th Sep 2021
London
£480.00
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25th Oct 2021
Bristol (Clifton)
£480.00
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19th Nov 2021
Nottingham
£480.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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