Advanced Credit Control - Customer Focused

1 Day
Edinburgh 1st Nov 2021
15th Nov 2021

Course Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Benefits

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
15th Nov 2021
Full Day
£280.00
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7th Dec 2021
Full Day
£280.00
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11th Jan 2022
Full Day
£280.00
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14th Feb 2022
Full Day
£280.00
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14th Mar 2022
Full Day
£280.00
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14th Apr 2022
Full Day
£280.00
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13th May 2022
Full Day
£280.00
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15th Jun 2022
Full Day
£280.00
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14th Jul 2022
Full Day
£280.00
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15th Aug 2022
Full Day
£280.00
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View 4 more available dates
14th Sep 2022
Full Day
£280.00
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14th Oct 2022
Full Day
£280.00
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14th Nov 2022
Full Day
£280.00
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6th Dec 2022
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
1st Nov 2021
Edinburgh
£480.00
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9th Nov 2021
Birmingham
£480.00
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29th Nov 2021
London
£480.00
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24th Jan 2022
Manchester
£480.00
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15th Feb 2022
London
£480.00
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3rd Mar 2022
Nottingham
£480.00
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23rd Mar 2022
Bristol (Clifton)
£480.00
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5th Apr 2022
Leeds
£480.00
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12th May 2022
Edinburgh
£480.00
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1st Jun 2022
London
£480.00
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View 9 more available dates
29th Jun 2022
Birmingham
£480.00
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12th Sep 2022
Nottingham
£480.00
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14th Sep 2022
London
£480.00
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20th Sep 2022
Manchester
£480.00
Places
28th Sep 2022
Bristol (Clifton)
£480.00
Places
18th Oct 2022
Leeds
£480.00
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31st Oct 2022
Edinburgh
£480.00
Places
8th Nov 2022
Birmingham
£480.00
Places
28th Nov 2022
London
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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