Advanced Credit Control - Customer Focused

Course Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Related Courses

Here is a selection of courses that we think you might also be interested in.

Finance for Marketing and Sales People
Finance For Non-Finance Managers
Finance – Understanding the Management Accounting Package - 2 Hour Virtual Training Masterclass
Sustaining Effective Financial Control
Credit Control
Financial Development Programme for Non-Financial Managers (2 day course)

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Benefits

An understanding of the importance of the credit controller to on-going business success
Developing the appropriate relationships to control credit rather than chase debt
A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
Increased enjoyment in the role
Positive impact on cash flow and margin