Advanced Credit Control - Customer Focused

1 Day
Bristol (Clifton) 21st May 2024
12th Jun 2024

Course Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Benefits

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
21st May 2024
Bristol (Clifton)
£480.00
23rd May 2024
Birmingham
£480.00
28th May 2024
Manchester
£480.00
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29th May 2024
London
£480.00
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4th Jun 2024
Nottingham
£480.00
Places
12th Jun 2024
Leeds
£480.00
Places
13th Jun 2024
London
£480.00
Places
18th Jun 2024
Bristol (Clifton)
£480.00
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24th Jun 2024
Manchester
£480.00
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26th Jun 2024
Birmingham
£480.00
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View 43 more available dates
27th Jun 2024
Edinburgh
£480.00
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2nd Jul 2024
Nottingham
£480.00
Places
12th Jul 2024
Leeds
£480.00
Places
12th Jul 2024
London
£480.00
Places
16th Jul 2024
Bristol (Clifton)
£480.00
Places
24th Jul 2024
Manchester
£480.00
Places
26th Jul 2024
Birmingham
£480.00
Places
30th Jul 2024
Edinburgh
£480.00
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1st Aug 2024
Nottingham
£480.00
Places
13th Aug 2024
London
£480.00
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14th Aug 2024
Birmingham
£480.00
Places
16th Aug 2024
Leeds
£480.00
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21st Aug 2024
Bristol (Clifton)
£480.00
Places
26th Aug 2024
Manchester
£480.00
Places
29th Aug 2024
Edinburgh
£480.00
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9th Sep 2024
Nottingham
£480.00
Places
10th Sep 2024
Leeds
£480.00
Places
11th Sep 2024
London
£480.00
Places
17th Sep 2024
Manchester
£480.00
Places
25th Sep 2024
Bristol (Clifton)
£480.00
Places
27th Sep 2024
Edinburgh
£480.00
Places
27th Sep 2024
Birmingham
£480.00
Places
3rd Oct 2024
Nottingham
£480.00
Places
15th Oct 2024
Bristol (Clifton)
£480.00
Places
15th Oct 2024
Leeds
£480.00
Places
16th Oct 2024
London
£480.00
Places
17th Oct 2024
Birmingham
£480.00
Places
28th Oct 2024
Edinburgh
£480.00
Places
29th Oct 2024
Manchester
£480.00
Places
4th Nov 2024
Nottingham
£480.00
Places
5th Nov 2024
Birmingham
£480.00
Places
13th Nov 2024
Leeds
£480.00
Places
18th Nov 2024
Bristol (Clifton)
£480.00
Places
25th Nov 2024
London
£480.00
Places
27th Nov 2024
Manchester
£480.00
Places
29th Nov 2024
Edinburgh
£480.00
Places
2nd Dec 2024
Nottingham
£480.00
Places
6th Dec 2024
London
£480.00
Places
12th Dec 2024
Leeds
£480.00
Places
13th Dec 2024
Manchester
£480.00
Places
16th Dec 2024
Birmingham
£480.00
Places
17th Dec 2024
Bristol (Clifton)
£480.00
Places
18th Dec 2024
Edinburgh
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£480.00
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Book your place on one of our online courses...
12th Jun 2024
Full Day
£280.00
Places
11th Jul 2024
Full Day
£280.00
Places
12th Aug 2024
Full Day
£280.00
Places
11th Sep 2024
Full Day
£280.00
Places
11th Oct 2024
Full Day
£280.00
Places
11th Nov 2024
Full Day
£280.00
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3rd Dec 2024
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
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Duration