Advanced Credit Control - Customer Focused

1 Day
London 2nd Jun 2021
16th Jun 2021

Course Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance.  This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Benefits

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
16th Jun 2021
Full Day
£280.00
Places
15th Jul 2021
Full Day
£280.00
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16th Aug 2021
Full Day
£280.00
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15th Sep 2021
Full Day
£280.00
Places
15th Oct 2021
Full Day
£280.00
Places
15th Nov 2021
Full Day
£280.00
Places
7th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
2nd Jun 2021
London
£480.00
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30th Jun 2021
Birmingham
£480.00
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13th Sep 2021
Nottingham
£480.00
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15th Sep 2021
Manchester
£480.00
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15th Sep 2021
London
£480.00
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29th Sep 2021
Bristol (Clifton)
£480.00
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19th Oct 2021
Leeds
£480.00
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1st Nov 2021
Edinburgh
£480.00
Places
9th Nov 2021
Birmingham
£480.00
Places
29th Nov 2021
London
£480.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
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