Advanced Credit Control - Customer Focused

1 Day
Manchester 22nd Jan 2024
9th Jan 2024

Course Overview

"Credit Controllers wish to control credit rather than chase debt."

As an experienced credit controller you have a full understanding of cash flow and finance. This course looks at the soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin.

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 Utilising positive communication skills to Influence and Persuade

11:00 - 11:15 Coffee Break

11:15 - 13:00 Credit Controllers as an integral part of the customer journey

13:00 - 14:00 Lunch

14:00 - 15:00 Understanding the cost in time, money and manpower to identify the target market and convert to sales.

15:00 - 16:00 Importance of developing the right relationships, internally and externally to positively promote the brand and cash flow.

16:00 - 16:30 Putting it all together.Summary & Action Plans Agreed

Benefits

  • An understanding of the importance of the credit controller to on-going business success
  • Developing the appropriate relationships to control credit rather than chase debt
  • A greater awareness of the cost to brand of putting a client on 'Stop' without the knowledge of the Sales person or Buyer
  • Increased enjoyment in the role
  • Positive impact on cash flow and margin
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
22nd Jan 2024
Manchester
£480.00
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13th Feb 2024
London
£480.00
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15th Feb 2024
London
£480.00
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29th Feb 2024
Nottingham
£480.00
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20th Mar 2024
Bristol (Clifton)
£480.00
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21st Mar 2024
Birmingham
£480.00
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21st Mar 2024
London
£480.00
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2nd Apr 2024
Leeds
£480.00
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16th Apr 2024
London
£480.00
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19th Apr 2024
Birmingham
£480.00
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View 19 more available dates
9th May 2024
Edinburgh
£480.00
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23rd May 2024
Birmingham
£480.00
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29th May 2024
London
£480.00
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13th Jun 2024
London
£480.00
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26th Jun 2024
Birmingham
£480.00
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12th Jul 2024
London
£480.00
Places
26th Jul 2024
Birmingham
£480.00
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14th Aug 2024
Birmingham
£480.00
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9th Sep 2024
Nottingham
£480.00
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11th Sep 2024
London
£480.00
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17th Sep 2024
Manchester
£480.00
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25th Sep 2024
Bristol (Clifton)
£480.00
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27th Sep 2024
Birmingham
£480.00
Places
15th Oct 2024
Leeds
£480.00
Places
16th Oct 2024
London
£480.00
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28th Oct 2024
Edinburgh
£480.00
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5th Nov 2024
Birmingham
£480.00
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25th Nov 2024
London
£480.00
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6th Dec 2024
London
£480.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location
Places
Book your place on one of our online courses...
9th Jan 2024
Full Day
£280.00
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12th Feb 2024
Full Day
£280.00
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11th Mar 2024
Full Day
£280.00
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11th Apr 2024
Full Day
£280.00
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10th May 2024
Full Day
£280.00
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12th Jun 2024
Full Day
£280.00
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11th Jul 2024
Full Day
£280.00
Places
12th Aug 2024
Full Day
£280.00
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11th Sep 2024
Full Day
£280.00
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11th Oct 2024
Full Day
£280.00
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View 2 more available dates
11th Nov 2024
Full Day
£280.00
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3rd Dec 2024
Full Day
£280.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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