Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles.
This Through the Customers' Eyes course is available throughout the UK.
CPD Value 5.5 Hours
- Understand the value of brands
- The importance of customer care in retaining business
- An understanding of how their business compares to the competition
- A plan to ensure they meet and exceed customer expectations
Our Leeds training venue
Leeds Plaza is located just a few minutes’ walk from Leeds City Centre,
within easy reach of the city’s main financial, business and commercial districts.
For exact directions for reaching the hotel, please consult Google Maps. There is no parking at Park Plaza Leeds, however there are several car parks in the area, like at Q-Park Sovereign Square (LS1 4AG) where you can receive concessionary rates.
By Public Transport
Leeds City Train Station: 2 minute walk.
Leeds Bradford Airport: 8.9 miles. Transfer time from city centre: approximately 4 minutes
Bus transfers from city centre are available up to every 6 minutes Mondays to Fridays
Travelling by bicycle
For information on reaching the building by bicycle visit Sustrans (www.sustrans.org.uk)
This course is available in the following locataions:
Through the Customers' Eyes London
Through the Customers' Eyes Bristol
Through the Customers' Eyes Manchester
Through the Customers' Eyes Edinburgh
Through the Customers' Eyes Nottingham
Through the Customers' Eyes Birmingham