09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:15 Coaching Definitions (Defining terms e.g. a coach, coaching, mentoring etc.)
10:15 - 10:30 Coaching Individual Experience (Reviewing existing understanding of best practice based on delegates own experiences of receiving, coaching, mentoring etc.)
10:30 - 11:00 Key Coaching Skills (A step-by-step guide to the coaching process)
11:00 - 11:15 Coffee
11:15 - 12:00 Key Coaching Skills (Continued)(A series of exercises designed to practice key coaching skills)
12:00 - 12:30 Feedback v Criticism (The difference between feedback and criticism coupled with practice giving constructive feedback)
12:30 - 12:45 Opportunities for Coaching in the Work Environment (Identifying workplace situations which naturally lend themselves opportunities for coaching employees)
12:45 - 13:00 Identification of Coaching Needs (Reviewing the learners needs)
13:00 - 13:45 Lunch
13:45 - 15:00 Coaching in Practice (Role-play and practical)
15:00 - 15:15 Coffee
15:15 - 16:00 Dealing With Defensiveness (Strategies for working with defensive responses to coaching interventions)
16:00 - 16:30 Coaching Evaluation (Rate your effectiveness as a coach)
16:30 Summary & Action Plans Agreed