Handling Difficult Conversations Confidently - Half Day (pm)

Half Day (PM)
Edinburgh 28th Nov 2023
4th Dec 2023
3 hours

Course Overview

This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.

CPD Value 3 Hours

Course Locations

Handling Difficult Conversations Confidently - Half Day (pm) London
Handling Difficult Conversations Confidently - Half Day (pm) Manchester
Handling Difficult Conversations Confidently - Half Day (pm) Nottingham
Handling Difficult Conversations Confidently - Half Day (pm) Birmingham
Handling Difficult Conversations Confidently - Half Day (pm) Bristol
Handling Difficult Conversations Confidently - Half Day (pm) Edinburgh
Handling Difficult Conversations Confidently - Half Day (pm) Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

13:45 – 14:00  Welcome and Course Objectives

14:00 – 14:30 What Makes a Conversation Difficult?

14:30 – 15:15  Social Styles and Communication Preferences

15:15 – 15:30  Coffee break

15:30 – 16:15  Typical Pitfalls and How to Overcome Them

16:15 – 16:45  Guide to Handling Challenging Conversations

16:45 – 17:00  Action Planning, Review and Close

Testimonials

Attended virtual course:

The course exceeded my expectations, thank you!

James Morris, X-on Health Ltd

Attended virtual session:

The trainer had an excellent professional manner whilst friendly and personable and delivering the information in an impressive engaging way.

William Taylor, Rowan International Ltd

Attended virtual training:

Ursula was an excellent trainer. There were only 3 of us on the course and she had asked us all what we wanted to get out of doing the course. I personally feel she met my needs and was able to help me with what I was after. I feel more confident having difficult conversations and will be able to use the techniques she has shown us in the workplace.

She was engaging and made us laugh, while getting across the information that we needed and drawing our attention to key bits.

Lucy Chirnside, Bulkhaul Limited

This was a very enjoyable and informative course. Candy's energetic and interesting presentation was agreat opportunity for our first tem meeting since lockdown.

Emma Sellick, Henry Riley LLP

Some great tools. thought-provoking discussions. Good to have more detail to add to the vague knowledge of mine!

Jennifer Milton, Bletchley Park Trust Limited

Very good course.

Emily Fullalove , Park Cake Bakeries

Really enjoyed the course and examples.

Liz Dawson , Park Cake Bakeries

Fantastic training, delivered with good engagement, humour and knowledge.

Tejinder Singh, Nishkam School Trust

Excellent delivery of training by Tracey, very informative!

Valvinder Kaur Sahotay, Nishkam School Trust

All in all a lovely course. Interesting and engaging. Lots of tips to help me with my new role and beyond.

Leann Tapp, Babcock International Group

Benefits

  • Better understanding of personality types and the best ways of communicating with others according to their preferences
  • Techniques for tackling difficult topics and the opportunity to practice in a safe environment
  • Insight into the mistakes most often made holding crucial conversations and how to avoid them
  • A step-by-step guide for handling challenging conversations
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
28th Nov 2023
Edinburgh
£280.00
Places
30th Nov 2023
Manchester
£280.00
Places
4th Jan 2024
Birmingham
£280.00
Places
17th Jan 2024
London
£280.00
Places
6th Feb 2024
Leeds
£280.00
Places
28th Feb 2024
Edinburgh
£280.00
Places
22nd Mar 2024
Bristol (Clifton)
£280.00
Places
9th Apr 2024
Bristol (Clifton)
£280.00
Places
16th Apr 2024
Edinburgh
£280.00
Places
26th Apr 2024
Leeds
£280.00
Places
View 23 more available dates
17th May 2024
Bristol (Clifton)
£280.00
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21st May 2024
Edinburgh
£280.00
Places
28th May 2024
Leeds
£280.00
Places
6th Jun 2024
Manchester
£280.00
Places
18th Jun 2024
Edinburgh
£280.00
Places
20th Jun 2024
Bristol (Clifton)
£280.00
Places
26th Jun 2024
Leeds
£280.00
Places
8th Jul 2024
Nottingham
£280.00
Places
17th Jul 2024
Leeds
£280.00
Places
23rd Jul 2024
Edinburgh
£280.00
Places
26th Jul 2024
Bristol (Clifton)
£280.00
Places
5th Aug 2024
Birmingham
£280.00
Places
28th Aug 2024
Leeds
£280.00
Places
30th Aug 2024
Bristol (Clifton)
£280.00
Places
5th Sep 2024
Leeds
£280.00
Places
17th Sep 2024
London
£280.00
Places
24th Sep 2024
Edinburgh
£280.00
Places
3rd Oct 2024
Edinburgh
£280.00
Places
10th Oct 2024
Bristol (Clifton)
£280.00
Places
30th Oct 2024
Nottingham
£280.00
Places
13th Nov 2024
London
£280.00
Places
26th Nov 2024
Edinburgh
£280.00
Places
28th Nov 2024
Manchester
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £900.00
6-10 delegates £1,100.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
Please choose a training location
Places
Book your place on one of our online courses...
4th Dec 2023
Half Day
£190.00
Places
5th Dec 2023
Free Virtual 30-Minute Taster (12.00-12.30)
FREE
Places
9th Jan 2024
Half Day
£190.00
Places
9th Jan 2024
Free Virtual 30-Minute Taster (12.00-12.30)
FREE
Places
6th Feb 2024
Free Virtual 30-Minute Taster (12.00-12.30)
FREE
Places
14th Feb 2024
Half Day
£190.00
Places
6th Mar 2024
Free Virtual 30-Minute Taster (12.00-12.30)
FREE
Places
13th Mar 2024
Half Day
£190.00
Places
9th Apr 2024
Half Day
£190.00
Places
15th May 2024
Half Day
£190.00
Places
View 7 more available dates
12th Jun 2024
Half Day
£190.00
Places
8th Jul 2024
Half Day
£190.00
Places
12th Aug 2024
Half Day
£190.00
Places
11th Sep 2024
Half Day
£190.00
Places
11th Oct 2024
Half Day
£190.00
Places
12th Nov 2024
Half Day
£190.00
Places
2nd Dec 2024
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places