Handling Difficult Conversations Confidently - Half Day (pm)

Half Day (PM)
Leeds 31st Aug 2022
14th Sep 2022
3 hours

Course Overview

This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.

CPD Value 3 Hours

Course Locations

Handling Difficult Conversations Confidently - Half Day (pm) London
Handling Difficult Conversations Confidently - Half Day (pm) Manchester
Handling Difficult Conversations Confidently - Half Day (pm) Nottingham
Handling Difficult Conversations Confidently - Half Day (pm) Birmingham
Handling Difficult Conversations Confidently - Half Day (pm) Bristol
Handling Difficult Conversations Confidently - Half Day (pm) Edinburgh
Handling Difficult Conversations Confidently - Half Day (pm) Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

13:45 – 14:00  Welcome and Course Objectives

14:00 – 14:30 What Makes a Conversation Difficult?

14:30 – 15:15  Social Styles and Communication Preferences

15:15 – 15:30  Coffee break

15:30 – 16:15  Typical Pitfalls and How to Overcome Them

16:15 – 16:45  Guide to Handling Challenging Conversations

16:45 – 17:00  Action Planning, Review and Close

Testimonials

Attended virtual training:

Ursula was an excellent trainer. There were only 3 of us on the course and she had asked us all what we wanted to get out of doing the course. I personally feel she met my needs and was able to help me with what I was after. I feel more confident having difficult conversations and will be able to use the techniques she has shown us in the workplace.

She was engaging and made us laugh, while getting across the information that we needed and drawing our attention to key bits.

Lucy Chirnside, Bulkhaul Limited

This was a very enjoyable and informative course. Candy's energetic and interesting presentation was agreat opportunity for our first tem meeting since lockdown.

Emma Sellick, Henry Riley LLP

Some great tools. thought-provoking discussions. Good to have more detail to add to the vague knowledge of mine!

Jennifer Milton, Bletchley Park Trust Limited

Very good course.

Emily Fullalove , Park Cake Bakeries

Really enjoyed the course and examples.

Liz Dawson , Park Cake Bakeries

Fantastic training, delivered with good engagement, humour and knowledge.

Tejinder Singh, Nishkam School Trust

Excellent delivery of training by Tracey, very informative!

Valvinder Kaur Sahotay, Nishkam School Trust

All in all a lovely course. Interesting and engaging. Lots of tips to help me with my new role and beyond.

Leann Tapp, Babcock International Group

Benefits

  • Better understanding of personality types and the best ways of communicating with others according to their preferences
  • Techniques for tackling difficult topics and the opportunity to practice in a safe environment
  • Insight into the mistakes most often made holding crucial conversations and how to avoid them
  • A step-by-step guide for handling challenging conversations
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
14th Sep 2022
Half Day
£190.00
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14th Oct 2022
Half Day
£190.00
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15th Nov 2022
Half Day
£190.00
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5th Dec 2022
Half Day
£190.00
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10th Jan 2023
Half Day
£190.00
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15th Feb 2023
Half Day
£190.00
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15th Mar 2023
Half Day
£190.00
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11th Apr 2023
Half Day
£190.00
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17th May 2023
Half Day
£190.00
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14th Jun 2023
Half Day
£190.00
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10th Jul 2023
Half Day
£190.00
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14th Aug 2023
Half Day
£190.00
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13th Sep 2023
Half Day
£190.00
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13th Oct 2023
Half Day
£190.00
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14th Nov 2023
Half Day
£190.00
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4th Dec 2023
Half Day
£190.00
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
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31st Aug 2022
Leeds
£280.00
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8th Sep 2022
Leeds
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20th Sep 2022
London
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27th Sep 2022
Edinburgh
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6th Oct 2022
Edinburgh
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13th Oct 2022
Bristol (Clifton)
£280.00
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2nd Nov 2022
Nottingham
£280.00
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16th Nov 2022
London
£280.00
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29th Nov 2022
Edinburgh
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1st Dec 2022
Manchester
£280.00
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5th Jan 2023
Birmingham
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18th Jan 2023
London
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7th Feb 2023
Leeds
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1st Mar 2023
Edinburgh
£280.00
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11th Apr 2023
Bristol (Clifton)
£280.00
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18th Apr 2023
Edinburgh
£280.00
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28th Apr 2023
Leeds
£280.00
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8th May 2023
London
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23rd May 2023
Edinburgh
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30th May 2023
Leeds
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8th Jun 2023
Manchester
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20th Jun 2023
Edinburgh
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28th Jun 2023
Leeds
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10th Jul 2023
Nottingham
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19th Jul 2023
Leeds
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25th Jul 2023
Edinburgh
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7th Aug 2023
Birmingham
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30th Aug 2023
Leeds
£280.00
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7th Sep 2023
Leeds
£280.00
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19th Sep 2023
London
£280.00
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26th Sep 2023
Edinburgh
£280.00
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5th Oct 2023
Edinburgh
£280.00
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12th Oct 2023
Bristol (Clifton)
£280.00
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1st Nov 2023
Nottingham
£280.00
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15th Nov 2023
London
£280.00
Places
28th Nov 2023
Edinburgh
£280.00
Places
30th Nov 2023
Manchester
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £900.00
6-10 delegates £1,100.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
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