Handling Difficult Conversations Confidently - Half Day (pm)

Half Day (PM)
Edinburgh 3rd Mar 2021
17th Mar 2021
3 hours

Course Overview

This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.

CPD Value 3 Hours

Course Locations

Handling Difficult Conversations Confidently - Half Day (pm) London
Handling Difficult Conversations Confidently - Half Day (pm) Manchester
Handling Difficult Conversations Confidently - Half Day (pm) Nottingham
Handling Difficult Conversations Confidently - Half Day (pm) Birmingham
Handling Difficult Conversations Confidently - Half Day (pm) Bristol
Handling Difficult Conversations Confidently - Half Day (pm) Edinburgh
Handling Difficult Conversations Confidently - Half Day (pm) Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

13:45 – 14:00  Welcome and Course Objectives

14:00 – 14:30 What Makes a Conversation Difficult?

14:30 – 15:15  Social Styles and Communication Preferences

15:15 – 15:30  Coffee break

15:30 – 16:15  Typical Pitfalls and How to Overcome Them

16:15 – 16:45  Guide to Handling Challenging Conversations

16:45 – 17:00  Action Planning, Review and Close

Testimonials

Some great tools. thought-provoking discussions. Good to have more detail to add to the vague knowledge of mine!

Jennifer Milton, Bletchley Park Trust Limited

Very good course.

Emily Fullalove , Park Cake Bakeries

Really enjoyed the course and examples.

Liz Dawson , Park Cake Bakeries

Fantastic training, delivered with good engagement, humour and knowledge.

Tejinder Singh, Nishkam School Trust

Excellent delivery of training by Tracey, very informative!

Valvinder Kaur Sahotay, Nishkam School Trust

All in all a lovely course. Interesting and engaging. Lots of tips to help me with my new role and beyond.

Leann Tapp, Babcock International Group

Benefits

  • Better understanding of personality types and the best ways of communicating with others according to their preferences
  • Techniques for tackling difficult topics and the opportunity to practice in a safe environment
  • Insight into the mistakes most often made holding crucial conversations and how to avoid them
  • A step-by-step guide for handling challenging conversations
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
17th Mar 2021
Half Day
£190.00
Places
6th Apr 2021
Free Virtual 30-Minute Taster (14.00-14.30)
FREE
Places
16th Apr 2021
Half Day
£190.00
Places
11th May 2021
Free Virtual 30-Minute Taster (14.00-14.30)
FREE
Places
19th May 2021
Half Day
£190.00
Places
16th Jun 2021
Half Day
£190.00
Places
12th Jul 2021
Half Day
£190.00
Places
16th Aug 2021
Half Day
£190.00
Places
15th Sep 2021
Half Day
£190.00
Places
15th Oct 2021
Half Day
£190.00
Places
View 2 more available dates
16th Nov 2021
Half Day
£190.00
Places
6th Dec 2021
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
Book your place on one of our scheduled courses...
3rd Mar 2021
Edinburgh
£280.00
Places
24th Mar 2021
Bristol (Clifton)
£280.00
Places
10th May 2021
London
£280.00
Places
12th May 2021
Manchester
£280.00
Places
1st Jun 2021
Nottingham
£280.00
Places
8th Sep 2021
Birmingham
£280.00
Places
9th Sep 2021
Leeds
£280.00
Places
21st Sep 2021
London
£280.00
Places
7th Oct 2021
Edinburgh
£280.00
Places
14th Oct 2021
Bristol (Clifton)
£280.00
Places
View 3 more available dates
3rd Nov 2021
Nottingham
£280.00
Places
17th Nov 2021
London
£280.00
Places
2nd Dec 2021
Manchester
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £900.00
6-10 delegates £1,100.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
Please choose a training location
Places