Handling Difficult Conversations Confidently - Half Day (pm)

Half Day (PM)
Birmingham 6th Jan 2022
11th Jan 2022
3 hours

Course Overview

This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.

CPD Value 3 Hours

Course Locations

Handling Difficult Conversations Confidently - Half Day (pm) London
Handling Difficult Conversations Confidently - Half Day (pm) Manchester
Handling Difficult Conversations Confidently - Half Day (pm) Nottingham
Handling Difficult Conversations Confidently - Half Day (pm) Birmingham
Handling Difficult Conversations Confidently - Half Day (pm) Bristol
Handling Difficult Conversations Confidently - Half Day (pm) Edinburgh
Handling Difficult Conversations Confidently - Half Day (pm) Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

13:45 – 14:00  Welcome and Course Objectives

14:00 – 14:30 What Makes a Conversation Difficult?

14:30 – 15:15  Social Styles and Communication Preferences

15:15 – 15:30  Coffee break

15:30 – 16:15  Typical Pitfalls and How to Overcome Them

16:15 – 16:45  Guide to Handling Challenging Conversations

16:45 – 17:00  Action Planning, Review and Close

Testimonials

This was a very enjoyable and informative course. Candy's energetic and interesting presentation was agreat opportunity for our first tem meeting since lockdown.

Emma Sellick, Henry Riley LLP

Some great tools. thought-provoking discussions. Good to have more detail to add to the vague knowledge of mine!

Jennifer Milton, Bletchley Park Trust Limited

Very good course.

Emily Fullalove , Park Cake Bakeries

Really enjoyed the course and examples.

Liz Dawson , Park Cake Bakeries

Fantastic training, delivered with good engagement, humour and knowledge.

Tejinder Singh, Nishkam School Trust

Excellent delivery of training by Tracey, very informative!

Valvinder Kaur Sahotay, Nishkam School Trust

All in all a lovely course. Interesting and engaging. Lots of tips to help me with my new role and beyond.

Leann Tapp, Babcock International Group

Benefits

  • Better understanding of personality types and the best ways of communicating with others according to their preferences
  • Techniques for tackling difficult topics and the opportunity to practice in a safe environment
  • Insight into the mistakes most often made holding crucial conversations and how to avoid them
  • A step-by-step guide for handling challenging conversations
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
11th Jan 2022
Half Day
£190.00
Places
11th Jan 2022
Free Virtual 30-Minute Taster (14.00-14.30)
FREE
Places
8th Feb 2022
Free Virtual 30-Minute Taster (14.00-14.30)
FREE
Places
16th Feb 2022
Half Day
£190.00
Places
8th Mar 2022
Free Virtual 30-Minute Taster (14.00-14.30)
FREE
Places
16th Mar 2022
Half Day
£190.00
Places
12th Apr 2022
Half Day
£190.00
Places
18th May 2022
Half Day
£190.00
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15th Jun 2022
Half Day
£190.00
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11th Jul 2022
Half Day
£190.00
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View 5 more available dates
15th Aug 2022
Half Day
£190.00
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14th Sep 2022
Half Day
£190.00
Places
14th Oct 2022
Half Day
£190.00
Places
15th Nov 2022
Half Day
£190.00
Places
5th Dec 2022
Half Day
£190.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £400.00
Each additional £50.00
1-2-1 Virtual Training
Per session£350.00
U-Choose Virtual Training
Per delegate£190.00
Places
Book your place on one of our scheduled courses...
6th Jan 2022
Birmingham
£280.00
Places
19th Jan 2022
London
£280.00
Places
8th Feb 2022
Leeds
£280.00
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2nd Mar 2022
Edinburgh
£280.00
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12th Apr 2022
Bristol (Clifton)
£280.00
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9th May 2022
London
£280.00
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9th Jun 2022
Manchester
£280.00
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11th Jul 2022
Nottingham
£280.00
Places
8th Aug 2022
Birmingham
£280.00
Places
8th Sep 2022
Leeds
£280.00
Places
View 6 more available dates
20th Sep 2022
London
£280.00
Places
6th Oct 2022
Edinburgh
£280.00
Places
13th Oct 2022
Bristol (Clifton)
£280.00
Places
2nd Nov 2022
Nottingham
£280.00
Places
16th Nov 2022
London
£280.00
Places
1st Dec 2022
Manchester
£280.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £900.00
6-10 delegates £1,100.00
Each additional £50.00
1-2-1 Training
Per session£400.00
U-Choose Training
Per delegate£280.00
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