Improve How You Manage Conflict 2 Hour Virtual Masterclass

2 Hours
11th Jun 2021

Course Overview

 

Conflict: no matter how hard we try to avoid it, it happens to all of us from time to time. Not many of us like it, and even fewer of us handle it well. There is no way to stop it happening altogether but with some tried and tested tips and techniques you can learn to handle it better, reduce the likelihood of it escalating to an uncomfortable confrontation and, maybe, reduce the possibility of it happening too often in the future.

Timetable

 

14.00-14.30          Causes and advantages of conflict

14.30-15.00          Different ways of handling conflict

15.00-15.10          Coffee break

15.10-15.45          Facing conflict productively

15.45-16.00          A conflict management action plan

Benefits

 

·         Understand how to use different conflict management styles

·         Learn the critical mistakes that lead to conflict and make it worse when it happens

·         Identify why you avoid dealing with conflict and reduce your reluctance to face it

·         Learn how to work towards an effective joint solution

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11th Jun 2021
2 Hours
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