This course qualifies for Continuous Professional Development hours. Learn more about CPD
Timetable
09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment. 10.30-11.15: Product knowledge. The backbone of amazing customer service. 11.15-11.30: Coffee break 11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills. The WOW factor. 12.45-13.45: Lunch 13.45-14.45: Inspiring our colleagues and employer. How can we get everyone involved? Case studies. Can we do what they do? 14.45-15.45: Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference. 16.45:- Finish Summary and Action Plan.
Benefits
Understand the key elements of outstanding customer service
Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
How to develop an awareness of competitors and how to use this to improve your own service
Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
16th Jan 2024
Manchester
£430.00
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25th Jan 2024
Nottingham
£430.00
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30th Jan 2024
London
£430.00
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16th Feb 2024
London
£430.00
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21st Feb 2024
Bristol (Clifton)
£430.00
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14th Mar 2024
Leeds
£430.00
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22nd Mar 2024
London
£430.00
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26th Mar 2024
Birmingham
£430.00
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28th Mar 2024
Edinburgh
£430.00
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8th May 2024
London
£430.00
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10th Jun 2024
Manchester
£430.00
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24th Jun 2024
Nottingham
£430.00
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4th Jul 2024
London
£430.00
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9th Jul 2024
Bristol (Clifton)
£430.00
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24th Jul 2024
Leeds
£430.00
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3rd Sep 2024
Edinburgh
£430.00
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14th Oct 2024
Birmingham
£430.00
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15th Nov 2024
London
£430.00
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...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
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4th Jan 2024
Full Day
£280.00
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9th Feb 2024
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29th Feb 2024
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9th Apr 2024
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4th Jun 2024
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1st Jul 2024
Full Day
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31st Jul 2024
Full Day
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30th Aug 2024
Full Day
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30th Sep 2024
Full Day
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31st Oct 2024
Full Day
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29th Nov 2024
Full Day
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...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
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In-House Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Trainer’s travel & accommodation (within mainland UK) i.e. no hidden expenses – the price is fixed
Each delegate receives fully comprehensive training notes and a framed certificate of attendance
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
Virtual Private Training with PTP
PTP stands for Practical Training for Professionals and our aim is to make our training as practical as possible so delegates can return to the workplace with skills they can implement immediately. PTP now delivers training to over 40% of the FTSE 100.
What you get for your money
A conference call with the trainer prior to delivery to ensure the course is tailored to your needs
Each delegate receives fully comprehensive training notes and a framed certificate of attendance
You have the option at no extra to cost to have your company logo on the course notes and/or the certificates
As we have over 200 courses in our portfolio we normally don’t charge for any development you require – only if you want a complete rewrite would you incur charges
What is 1-to-1 training?
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site one to one training session at your premises with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the on-site visit.
Who does 1-to-1 training suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) on-site training at your premises and then a further telephone conference call of up to an hour within 2 weeks of the on-site visit.
What is 1-to-1 training?
1-to-1 training can be based on any of the 100 plus courses that PTP provides, it includes an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) virtual one to one training session with one of PTP's expert trainers and then a further telephone conference call of up to an hour within 2 weeks of the session.
You have the option of a line manager being involved in both telephone conferences, the second telephone conference which can be for feedback and action planning is generally scheduled during the online session.
Who does 1-to-1 training suit?
Individuals taking on a new challenge or responsibilities. Professionals who want a trusted "sounding board" and thinking partner. Executives or managers who want to enhance their leadership effectiveness to achieve organizational and career success. Executives and professionals wanting to compete successfully but still retain balance in their life. Individuals who want to understand their blind spots so that they don't stand in their own way on their path to success. Executives and Professionals who want to improve their interpersonal skills so as to be more effective with bosses, peers, subordinates, or people in general. How much does 1-to-1 training cost?
A 1-to-1 training session costs from as little as £400 + VAT and will include an initial telephone conference of up to 1 hour, a 1/2 day (3.5 hours) virtual one to one training session and then a further telephone conference call of up to an hour within 2 weeks of the session.
What is U-Choose?
Choose from any of the 150 plus courses that PTP provides, and choose from 1 of our 50 plus UK wide training venues. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want where you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes lunch and refreshments throughout the day, framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.
What is U-Choose?
Choose from any of the 150 plus courses that PTP provides on a date that suits you. You must book for 2 or more delegates and at least 4 weeks in advance, but that’s it, the course you want when you want it. The reason we ask for a minimum of 4 weeks notice is to enable us to market the course you have scheduled to other companies and organisations. However, if we fail to sell any additional places we guarantee to run the course just for you.
How much does U-Choose Training cost?
U-choose costs the same as our normal open courses i.e. the normal delegate rate. This includes framed certification and comprehensive training notes. A U-Choose booking can only be confirmed once we receive payment which can be made via credit/debit card, BACS or cheque. Payment is due at least 4 weeks before the date you request. Please note to be eligible for U-Choose you must book a minimum of 2 delegates on the same course & date.