Advanced Customer Service for the Public Sector

1 Day
Birmingham 18th Oct 2021
4th Oct 2021
5.5 hours
This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09.30-10.00: Coffee and Introduction.What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer.
How can we get everyone involved?
Case studies. Can we do what they do?
14.45-15.45: Sales is everyones business in customer service.
15.45-16.45: Complaint handling strategies.
How to get customer feedback that makes the difference.
16.45:- Finish Summary and Action Plan.

Benefits

  • Understand the key elements of outstanding customer service
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
  • How to develop an awareness of competitors and how to use this to improve your own service
  • Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
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4th Oct 2021
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7th Jul 2022
London
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12th Jul 2022
Bristol (Clifton)
£430.00
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27th Jul 2022
Leeds
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6th Sep 2022
Edinburgh
£430.00
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17th Oct 2022
Birmingham
£430.00
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18th Nov 2022
London
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...or create a training session that suits you using one of the options below.
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1-5 delegates £1,100.00
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Each additional £100.00
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Per session£600.00
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