Advanced Customer Service for the Public Sector

1 Day
Birmingham 17th Jul 2024
31st Jul 2024
5.5 hours
This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09.30-10.00: Coffee and Introduction.What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer.
How can we get everyone involved?
Case studies. Can we do what they do?
14.45-15.45: Sales is everyones business in customer service.
15.45-16.45: Complaint handling strategies.
How to get customer feedback that makes the difference.
16.45:- Finish Summary and Action Plan.

Benefits

  • Understand the key elements of outstanding customer service
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
  • How to develop an awareness of competitors and how to use this to improve your own service
  • Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
17th Jul 2024
Birmingham
£430.00
24th Jul 2024
Manchester
£430.00
Places
24th Jul 2024
Leeds
£430.00
Places
30th Jul 2024
Edinburgh
£430.00
Places
6th Aug 2024
Nottingham
£430.00
Places
14th Aug 2024
London
£430.00
Places
16th Aug 2024
Leeds
£430.00
Places
20th Aug 2024
Birmingham
£430.00
Places
22nd Aug 2024
Bristol (Clifton)
£430.00
Places
26th Aug 2024
Manchester
£430.00
Places
View 29 more available dates
29th Aug 2024
Edinburgh
£430.00
Places
3rd Sep 2024
Edinburgh
£430.00
Places
3rd Sep 2024
Nottingham
£430.00
Places
9th Sep 2024
Leeds
£430.00
Places
11th Sep 2024
London
£430.00
Places
16th Sep 2024
Bristol (Clifton)
£430.00
Places
18th Sep 2024
Birmingham
£430.00
Places
30th Sep 2024
Manchester
£430.00
Places
2nd Oct 2024
Nottingham
£430.00
Places
8th Oct 2024
London
£430.00
Places
11th Oct 2024
Leeds
£430.00
Places
14th Oct 2024
Birmingham
£430.00
Places
22nd Oct 2024
Bristol (Clifton)
£430.00
Places
28th Oct 2024
Manchester
£430.00
Places
30th Oct 2024
Edinburgh
£430.00
Places
4th Nov 2024
Nottingham
£430.00
Places
13th Nov 2024
Leeds
£430.00
Places
15th Nov 2024
London
£430.00
Places
19th Nov 2024
Bristol (Clifton)
£430.00
Places
21st Nov 2024
Birmingham
£430.00
Places
25th Nov 2024
Edinburgh
£430.00
Places
26th Nov 2024
Manchester
£430.00
Places
2nd Dec 2024
Nottingham
£430.00
Places
10th Dec 2024
Leeds
£430.00
Places
12th Dec 2024
London
£430.00
Places
16th Dec 2024
Birmingham
£430.00
Places
17th Dec 2024
Edinburgh
£430.00
Places
18th Dec 2024
Bristol (Clifton)
£430.00
Places
20th Dec 2024
Manchester
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
31st Jul 2024
Full Day
£280.00
Places
30th Aug 2024
Full Day
£280.00
Places
30th Sep 2024
Full Day
£280.00
Places
31st Oct 2024
Full Day
£280.00
Places
29th Nov 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration