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Category Archive: Personal Development

Customer Care Training for Finance Staff 'Excellent'

Posted: December 9, 2013 11:32 am
Customer care training courses by PTP PTP's customer care training course, Customer Excellence for the Finance Environment was delivered recently to two of Zoopla's employees. Cynthia Taylor commented on this customer care training course, 'I have enjoyed every minute of the course today. The trainer was excellent.' and Simon Jones commented on this customer care training day, 'The level of engagement from the trainer was outstanding.'  

Benefits of this customer care training include:

  • A greater understanding of the customers needs and how they rate customer excellence
  • Understand why customers complain especially when there is a financial implication and how to put things right
  • A greater understanding of the basic financial acts that govern what we do
  • How to measure and track customer excellence
PTP delivers 14 customer care training courses including:

Telephone Sales Training Gets Results on the Day

Posted: November 21, 2013 2:13 pm
PTP's 1/2 day telephone sales training course How to be Great at Telephone Cold Calling resulted in Nick Howells of STS getting interest in the very competitive IT market during the training session! 'This 1/2 day telephone sales training course in cold calling has given me a clear way of how to best make cold calls. The demonstration by the trainer was invaluable and also the trainer listening to me make the calls was extremely helpful. In just over an hour of calling between us, we managed to get 4 good leads. The methodology taught is simple, ethical and very logical meaning that I am now far more efficient at undertaking this task. I would highly recommend this course to anyone new to cold calling on the telephone or those more experienced like myself wishing to improve their techniques.' Marc Holland, PTP's MD, commented, 'The idea of this sales training course is to show very quickly the best way to make cold telephone calls and get through to the right person in a professional and efficient way. Once thorugh to the decision-maker, delegates are then taught the best way to qualify the prospect and establish whether their is interest in their service or product. This is then all brought to life when the trainer makes the call on behalf of the delegate so that the theory becomes reality. This really is Practical Training for Professionals!'

Benefits of attending this telephone sales training course How to be Great at Telephone Cold Calling

    • Greater confidence in making cold calls on the telephone
    • Effective Techniques for telephone prospecting and telephone sales
    • Development of an individual style
    • The ability to make direct contact with the decision-maker
    • Genuine leads generated on the course
    This telephone sales training course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also improve their listening skills to maximise their chances of generating new business leads.  

    Update email from Nick Howells 21/11 re Telephone Sales Training Course

    I had a crack at putting into practice the methodology this afternoon on the rest of the local Enderby data we went into yesterday. Based on around 45 mins dedicated calling I identified the correct contact, had a conversation, booked a meeting for Monday afternoon, and unearthed a live Internet provision project, thus a hot lead, at one local firm, this was from the 3rd call made. Much appreciated for the methodology, discipline and focus the training gave me yesterday. Cheers Nick
 

Telephone Training with PTP is Sweet

Posted: November 17, 2013 11:45 pm
Philip Baggard of Tate & Lyle Sugars recently attended our Dealing with Incoming Calls Positively, a 1-day training course in telephone handling skills. Philip got a lot out of his attendance of this telephone training course. He commented on his feedback form, 'Excellent suggestions and advice to focus on areas of improvement. Excellent presentation and very good logical advice - Thank-you.'

The benefits of attending this telephone training course

  • To increase confidence in taking all incoming calls
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
Marc Holland, MD of PTP commented 'We are delighted that Phillip got so much from this telephone training course. This course has been running successfully for many year and along side our Generating New Business By Telephone and Call Centre - Achieving Excellence is among our most popular telephone training courses. We have now introduce some shorter half day telephone courses which take place in our main UK venues, Edinburgh, Leeds, Manchester, Birmingham, Nottingham, Bristol and London. They are: How to be Great at Cold Calling and Masterclass in Handling Incoming Calls. This now means that our customers can get the telephone training they require without taking up a full working day.'