There’s a big difference between being good at your job as a PA and being exceptional. If you’re willing to go the extra mile in this role it could open up a wide range of exciting opportunities for your life and career – so how do you get to that point?
Be a great communicator
You must understand the importance of making a good first impression, especially as you’re often doing this on behalf of your employer. Professional, concise communication is critical, as is being able to discuss and negotiate with people of all managerial levels.
Always keep a record
Whether you use a pen and paper or tech, such as a tablet, it’s essential to be able to keep a note of what has been said and what is required. Even if you have a good memory, an exceptional PA will ensure that nothing is likely to be missed by taking precautions and writing it down.
Upgrade your organisational skills
General time management and organisational skills are essential for a good PA. You can ensure that you stand out as exceptional by taking this to another level and establishing systems that allow for seamless management of diaries and appointments, noting deadlines and ensuring action points are met.
Learn how to be calm under pressure
When everyone else is panicking an exceptional PA can step in, make suggestions and take decisions that help to take the heat out of challenging situations. If you’re not naturally calm in a crisis then this is an essential skill to learn.
Be perceptive when it comes to the needs of your employer
Most employers will already have an established approach and you will need to be perceptive about how things operate when you arrive. Picking up quickly on the needs, likes, dislikes and demands of an employer will enable you to hit the ground running and fit effortlessly into the support structure.
Don’t forget the small things
It’s often by focusing on the smaller action points and to do list items that you can get more done in a shorter space of time. Clear the less challenging tasks quickly and leave yourself more time to tackle those that are going to require more effort and brainpower.
Get tech savvy
You might be required to use a wide range of systems and software in your role as PA and being able to effortlessly absorb information and techniques will set you apart from the rest. Stay on top of the latest developments in your sector so that you’re prepared to tackle new technology as soon as it becomes relevant to you.
Focus on solutions
In a situation where everyone is highlighting issues or problems, be the voice that focuses on solutions. If you’re renowned for being an effective trouble-shooter then your PA stock will rise.
Be professional – but human
Professionalism can take many forms but is often based around trust – an employer should know that you appreciate how important discretion is, as well as the need to keep certain information confidential. Remember that it’s okay to make mistakes sometimes, everyone does, it’s just part of being human. But if you aren’t prepared to admit to mistakes then this could damage your credibility with an employer.
If you want to be an exceptional PA these are some of the top skills to learn. Find out more by booking onto our Developing Your PA Potential to Ensure Success.