Managing Difficult Staffing Situations training

Course Overview

This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.

This management development training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Managing Difficult Staffing Situations London
Managing Difficult Staffing Situations Manchester
Managing Difficult Staffing Situations Nottingham
Managing Difficult Staffing Situations Birmingham
Managing Difficult Staffing Situations Bristol
Managing Difficult Staffing Situations Edinburgh
Managing Difficult Staffing Situations Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee, Introductions and Course Objectives

10:00 - 10:30 Identifying Poor Performance - Current Issues

10:30 - 11:15 The Importance of Managing Poor Performance

11:15 - 11:30 Barriers to Managing Poor Performance

11:30 - 11:45 Skills for Managing Poor Performance

11:45 - 12:15 Communication-Questioning Skills

12:15 - 13:00 Communication-Active Listening Skills

13:00 - 14:00 Lunch

14:00 - 14:30 Delivering Feedback and Difficult Messages

14:30 - 15:15 Successfully Setting Objective to Improve Performance

15:15 - 16:30 Case Study/Practical

16:30 Summary and Action Plans Agreed

Testimonials

Attended virtual course.

I learnt a lot from this course.

Charlotte Vickers, Wenham Mortgages Ltd

Well done again PTP. This training really helps me improve as a manager in the future.

Wilmer Octaviano, Northern Lighthouse Board

Fun course, well delivered. Thank-you.

John Bryant, M2

Thoroughly enjoyed the day, good to have a hand made approach.

Sallie Horner, Action for Children

Very enjoyable and informative course

Sue Walduck, Citizens Advice Bureau

Benefits

Identify the different types of poor performance and behavioural problems.
Understand the importance of managing poor performance and behavioural problems within the team.
Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
Practice poor performance management skills and develop an Action Plan.