Course Overview
This one-day course gives you the skills, confidence and opportunity to practise all the relevant eventualities that you may encounter when receiving emergency calls.
Related Courses
Here is a selection of courses that we think you might also be interested in.
Advanced Listening Skills
Customer Care - Incoming and Outgoing Calls
Call Centre - Achieving Best Practice
Advanced Facilitation Skills - (2 Days)
Excellent Customer Care - Incoming Calls