Customer Care

1 Day
London 17th Jul 2024
9th Aug 2024
5.5 hours

Course Overview

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Care London
Customer Care Manchester
Customer Care Nottingham
Customer Care Birmingham
Customer Care Bristol
Customer Care Edinburgh
Customer Care Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.)

10:30 - 11:15 Customer Care (Ways of improving relationships with customers)

11:15 - 11:30 Coffee Break

11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

12:30 - 13:00 Being the Best at Customer Care

13:00 - 14:00 Lunch Break.

14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them? Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged.

14:45 - 15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints, enquiries and existing customers.)

16:30 Summary & Action Plans Agreed

Testimonials

Tracey is a brilliant trainer, she's knowledgeable and really engaged with the whole group.

Emily Robertshaw, Andiamo! Language Services Ltd

Excellent course - Thank you

Richard Williams, Airbus

Excellent day.

Paul Adams, Inspace Colchester Borough Homes

A thoroughly enjoyable day.

Stephen Mallery, Inspace Colchester Borough Homes

A very good informative day well presented.

Bob Hinson, Inspace Colchester Borough Homes
Enjoyable course. Very informative.
Carole Thomas,Social Investment Business
Great course - thanks very much!
Sam Tomlinson, Global Crossing
Presentation was excellent.
Mark Ashley , Airbus UK
Easy skills to quickly introduce into the business.
Paul Franchetti, Airbus UK
Fantastic course, I will gain professionally & personally - Thank-you!
Kerrie Hastings, Swagelok Manchester
Excellent delivery. Clear and articulate. Great examples to support learning. Very engaging.
Jeanette Roberts, Manchester Fluid System Tech Ltd
Excellent Interesting Course
Gwen Catelani, Manchester Fluid System Technologies

Benefits

  • How to handle objections
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
  • How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
17th Jul 2024
London
£430.00
19th Jul 2024
Bristol (Clifton)
£430.00
23rd Jul 2024
Leeds
£430.00
Places
25th Jul 2024
Edinburgh
£430.00
Places
1st Aug 2024
Nottingham
£430.00
Places
6th Aug 2024
Bristol (Clifton)
£430.00
Places
8th Aug 2024
Leeds
£430.00
Places
15th Aug 2024
Birmingham
£430.00
Places
22nd Aug 2024
Manchester
£430.00
Places
27th Aug 2024
Edinburgh
£430.00
Places
View 29 more available dates
28th Aug 2024
London
£430.00
Places
3rd Sep 2024
Birmingham
£430.00
Places
4th Sep 2024
Nottingham
£430.00
Places
11th Sep 2024
London
£430.00
Places
17th Sep 2024
Bristol (Clifton)
£430.00
Places
19th Sep 2024
Leeds
£430.00
Places
24th Sep 2024
Manchester
£430.00
Places
26th Sep 2024
Edinburgh
£430.00
Places
2nd Oct 2024
Nottingham
£430.00
Places
3rd Oct 2024
Edinburgh
£430.00
Places
10th Oct 2024
Birmingham
£430.00
Places
15th Oct 2024
Bristol (Clifton)
£430.00
Places
24th Oct 2024
Manchester
£430.00
Places
30th Oct 2024
Edinburgh
£430.00
Places
31st Oct 2024
London
£430.00
Places
5th Nov 2024
Nottingham
£430.00
Places
8th Nov 2024
Bristol (Clifton)
£430.00
Places
11th Nov 2024
London
£430.00
Places
15th Nov 2024
Leeds
£430.00
Places
18th Nov 2024
Birmingham
£430.00
Places
20th Nov 2024
Manchester
£430.00
Places
27th Nov 2024
Edinburgh
£430.00
Places
2nd Dec 2024
Bristol (Clifton)
£430.00
Places
3rd Dec 2024
Nottingham
£430.00
Places
5th Dec 2024
Manchester
£430.00
Places
12th Dec 2024
Edinburgh
£430.00
Places
13th Dec 2024
Birmingham
£430.00
Places
16th Dec 2024
London
£430.00
Places
18th Dec 2024
Leeds
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
9th Aug 2024
Full Day
£280.00
Places
9th Sep 2024
Full Day
£280.00
Places
9th Oct 2024
Full Day
£280.00
Places
8th Nov 2024
Full Day
£280.00
Places
5th Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration