Customer Care

1 Day
Birmingham 27th Apr 2021
13th Apr 2021
5.5 hours

Course Overview

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

Customer Care London
Customer Care Manchester
Customer Care Nottingham
Customer Care Birmingham
Customer Care Bristol
Customer Care Edinburgh
Customer Care Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service and to make sure they do not treat their customers in the same way.)

10:30 - 11:15 Customer Care (Ways of improving relationships with customers)

11:15 - 11:30 Coffee Break

11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

12:30 - 13:00 Being the Best at Customer Care

13:00 - 14:00 Lunch Break.

14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them? Focussing on the most common objections, delegates discuss the best ways to handle them, sharing ideas is encouraged.

14:45 - 15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints, enquiries and existing customers.)

16:30 Summary & Action Plans Agreed

Testimonials

Tracey is a brilliant trainer, she's knowledgeable and really engaged with the whole group.

Emily Robertshaw, Andiamo! Language Services Ltd

Excellent course - Thank you

Richard Williams, Airbus

Excellent day.

Paul Adams, Inspace Colchester Borough Homes

A thoroughly enjoyable day.

Stephen Mallery, Inspace Colchester Borough Homes

A very good informative day well presented.

Bob Hinson, Inspace Colchester Borough Homes
Enjoyable course. Very informative.
Carole Thomas,Social Investment Business
Great course - thanks very much!
Sam Tomlinson, Global Crossing
Presentation was excellent.
Mark Ashley , Airbus UK
Easy skills to quickly introduce into the business.
Paul Franchetti, Airbus UK
Fantastic course, I will gain professionally & personally - Thank-you!
Kerrie Hastings, Swagelok Manchester
Excellent delivery. Clear and articulate. Great examples to support learning. Very engaging.
Jeanette Roberts, Manchester Fluid System Tech Ltd
Excellent Interesting Course
Gwen Catelani, Manchester Fluid System Technologies

Benefits

  • How to handle objections
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way
  • How to gain the maximum amount of relevant information in order to move the organisation forward in a constructive manner
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
13th Apr 2021
Full Day
£280.00
Places
13th May 2021
Full Day
£280.00
Places
14th Jun 2021
Full Day
£280.00
Places
13th Jul 2021
Full Day
£280.00
Places
13th Aug 2021
Full Day
£280.00
Places
13th Sep 2021
Full Day
£280.00
Places
13th Oct 2021
Full Day
£280.00
Places
12th Nov 2021
Full Day
£280.00
Places
9th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
27th Apr 2021
Birmingham
£430.00
Places
14th May 2021
London
£430.00
Places
1st Jun 2021
Bristol (Clifton)
£430.00
Places
18th Jun 2021
Nottingham
£430.00
Places
8th Jul 2021
Manchester
£430.00
Places
10th Aug 2021
Leeds
£430.00
Places
10th Aug 2021
London
£430.00
Places
7th Sep 2021
Birmingham
£430.00
Places
27th Sep 2021
Edinburgh
£430.00
Places
14th Oct 2021
London
£430.00
Places
4th Nov 2021
Bristol (Clifton)
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places