Please find a selection of Customer Care Training courses including Excellent Customer Care - Incoming Calls, Outstanding Customer Service Skills and Dealing with Difficult People Our customer care training courses take place in our 7 major venues: London, Birmingham, Leicester, Bristol, Leeds, Manchester and Edinburgh. Additionally, we run customer care training courses in over 50 other UK locations including Aberdeen, Newcastle, Oxford and Exeter to mention just a few. We also deliver these courses in-house or on a 1-2-1 basis.
Customer Care Training
Customer Care Training
Advanced Customer Service for the Public Sector
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Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
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Call Centre - Achieving Best Practice
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Customer Care
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Customer Care - Incoming and Outgoing Calls
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Customer Excellence for Finance Staff
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Customer Satisfaction as a Selling Tool
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Dealing with Difficult People
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Dealing with Incoming Calls Positively
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Delivering Excellence Via Email - Half Day (am)
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Delivering Excellence via Email and on the Telephone
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Emergency Call Handling
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Enhancing the Visitors Experience
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Excellent Customer Care - Incoming Calls
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How to say 'No' and retain Customer Satisfaction
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Know Your Customer
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Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
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Outstanding Customer Service Skills
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Reception to Perfection
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Through the Customers' Eyes
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