The Effective Administrator

1 Day
Manchester 15th Mar 2021
8th Jun 2021
5.5 hours

Course Overview

This course aims to provide the administrator with the essential skills to be successful in their role. Beginning with ‘what good looks like’, it focuses the key skills of managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations.

This The Effective Administrator course is available throughout the UK.

CPD Value 5.5 Hours

Course Locations

The Effective Administrator London
The Effective Administrator Manchester
The Effective Administrator Nottingham
The Effective Administrator Birmingham
The Effective Administrator Bristol
The Effective Administrator Edinburgh
The Effective Administrator Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD


09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:15 ‘What good looks like’; the qualities, attributes and key skills of the effective administrator; understanding the role.

11:15 - 11:30 Coffee

11:30 - 13:00 Time & Self-Management and Organisational Skills (Planning & Prioritisation, managing your workload, keeping track of tasks, note taking & being able to say No.

13:00 - 14:00 Lunch

14:00 - 15.00 Key Skills - The ‘How’ of the ‘Effective Administrator’. (Successful Communication Skills - including, professional telephone techniques & email - Questioning & Listening skills and Building Rapport)

15:00 - 15:15 Tea

15:15 - 16:15 Key Skills Continued. (‘In Their Shoes’; i.e. identifying differing behavioural styles and adapting your approach to achieve the best possible result. Assertiveness & dealing with difficult people & situations).

16:15 - 16:30 Summary & Action Plans Agreed


This is one of the most useful courses I have been on as it was tailored to suit our individual questions and needs.

Jillian Szajko, Walker Morris LLP

Very good delivery. Very personable, willing to listen and help apply to situations outside work.

Rachael Lewis-Middleton, British Horse Society

Excellent course. Trainer very knowlegeable and delivered well. Great interaction.

Mel Abbot, Rolls-Royce

Enjoyed the intimacy of the small group.

Julie Simson, YFM

Really productive day.

Tracey Nice, YFM


Kate Hutchinson, York Venues

Very good course, well delivered and adapted to needs.

Debra Iveson, Network rail (High Speed)

Please thank David Barthorpe for a fantastic PTP Training day on Monday at Yorkshire Sculpture Park. I thoroughly enjoyed the day and learned a lot of useful time management and self assertion strategies.

Carys Fieldson, Yorkshire Sculpture Park

Really good course - happy with delivery and would recommend to colleagues.

Wayne Chung, DAS UK Group

Excellent course. Really intersting. Covered a wide range of topics and the trainer gave some really useful information and wisdom.

Nicholas Calpin, York Museums Trust

I attended the 'Effective Adminstrator' course last Friday at Manchester and I just wanted to pass on my thanks again to you.

It was a really productive and useful course, and I felt I really benefited from attending. I found it really engaging, and it was great to tailor the course somewhat to the areas I needed to improve.

I have given some great feedback to the HR manager, so I hope others can benefit too from both a great course and consultant.

Nick Calpin, York Museums Trust

I found the course very helpful and Candy was very engaging and entertaining.

Lisa Hayes, NHS England

Really enjoyed the course.

Venetia Ravenscroft, NHS England

Very well presented and tailored to meet my needs.

Martin Cookson, Pitiuatary Foundation
I really enjoyed the course. The trainer understood my needs and concerns perfectly.
Suzanne Bush, South West Water
I feel that this has been very beneficial to help developing upon the skills I already have and also giving me more confidence and conviction in what I would like to do.
Lyndsay Brooks, Doosan Power Systems


  • Recognition of the attributes of an effective administrator & understanding of the role
  • Systems & procedures for managing workload & successfully keeping track of tasks
  • Methods for assessing priorities & effective time management
  • Understanding how to deal with difficult situations & resolve conflict
  • Recognition of differing behavioural styles & how to develop working relationships
  • Demonstrate effective communication skills and build rapport via effective questioning & listening skills
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
8th Jun 2021
Full Day
8th Oct 2021
Full Day
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Book your place on one of our scheduled courses...
15th Mar 2021
19th Mar 2021
1st Apr 2021
10th Jun 2021
1st Jul 2021
9th Jul 2021
10th Aug 2021
Bristol (Clifton)
27th Aug 2021
17th Sep 2021
28th Sep 2021
View 2 more available dates
27th Oct 2021
23rd Nov 2021
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,200.00
6-10 delegates £1,650.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£480.00
Please choose a training location