Excellent Customer Care - Incoming Calls Manchester

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This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Course Benefits

  • Greater confidence when taking incoming calls
  • Telephone etiquette when answering, holding or transferring calls
  • Understand the importance of customer care in relation to incoming calls
  • How to handle complaints in a positive way

 

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Our Manchester Venue Address

Manchester
Holiday Inn MediaCity UK
Salford
Manchester
M50 2HT
0161 813 1040 

 

This course is available in the following locataions:

Excellent Customer Care - Incoming Calls London
Excellent Customer Care - Incoming Calls Bristol
Excellent Customer Care - Incoming Calls Leeds
Excellent Customer Care - Incoming Calls Edinburgh
Excellent Customer Care - Incoming Calls Nottingham
Excellent Customer Care - Incoming Calls Birmingham

Book your place on one of our scheduled courses...
9th Jun 2022
Manchester
£430.00
Places
29th Sep 2022
Manchester
£430.00
Places
6th Dec 2022
Manchester
£430.00
Places