Introduction to Account Management

1 Day
London 17th Jul 2024
5th Aug 2024
5.5 hours

Course Overview

This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.

The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them and how these standards can be used as benchmarks for dealing with their own clients.

This Introduction to Account Management training course is available throughout the UK.

CPD Value 5.5 Hours

CPD Value 5.5 Hours

Course Locations

Introduction to Account Management London
Introduction to Account Management Manchester
Introduction to Account Management Nottingham
Introduction to Account Management Birmingham
Introduction to Account Management Bristol
Introduction to Account Management Edinburgh
Introduction to Account Management Leeds

This course qualifies for Continuous Professional Development hours. Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Customer Care and what is its value?

11:00 - 12:00 An Introspective Look at Current Practices

12:00 - 13:00 Managing Good Customer Care

13:00 - 14:00 Lunch

14:00 - 15:00 Setting Standards to Maintain and Increase Profits

15:00 - 16:30 Communication. Asking Questions and Listening

16:30 - 16:45 Summary & Action Plans Agreed

Testimonials

Very good course. Lovely teacher, Andrea Sunderland.

Misha Smyth, LJM University

Course delivered virtually.

I found the course very useful overall.

Malcolm was very professional and tailored the course to meet our needs. He also allowed us to interact which also made us think more about the materials covered during the course. The information was clear and easy to read and flowed well with the examples provided.

I definitely feel I have gained a better understanding of financial statements and will utilise this in my job role going forward

Nadine Smith, ICW Insurance Services Limited

Benefits

  • An understanding of the value added by Good Customer care
  • Knowledge of how to manage Good Customer Care
  • An understanding of the need to set standards
  • How to develop customer relationships from a business development perspective
In-Person Training
Live Virtual Training
Book your place on one of our scheduled courses...
17th Jul 2024
London
£430.00
18th Jul 2024
Manchester
£430.00
22nd Jul 2024
Birmingham
£430.00
31st Jul 2024
Edinburgh
£430.00
Places
8th Aug 2024
Nottingham
£430.00
Places
9th Aug 2024
London
£430.00
Places
14th Aug 2024
Birmingham
£430.00
Places
21st Aug 2024
Bristol (Clifton)
£430.00
Places
28th Aug 2024
Leeds
£430.00
Places
29th Aug 2024
Edinburgh
£430.00
Places
View 29 more available dates
30th Aug 2024
Manchester
£430.00
Places
2nd Sep 2024
Nottingham
£430.00
Places
9th Sep 2024
Birmingham
£430.00
Places
11th Sep 2024
Bristol (Clifton)
£430.00
Places
16th Sep 2024
Leeds
£430.00
Places
23rd Sep 2024
Manchester
£430.00
Places
25th Sep 2024
London
£430.00
Places
26th Sep 2024
Edinburgh
£430.00
Places
2nd Oct 2024
Nottingham
£430.00
Places
3rd Oct 2024
Birmingham
£430.00
Places
10th Oct 2024
Bristol (Clifton)
£430.00
Places
17th Oct 2024
Leeds
£430.00
Places
24th Oct 2024
Manchester
£430.00
Places
29th Oct 2024
London
£430.00
Places
30th Oct 2024
Edinburgh
£430.00
Places
1st Nov 2024
Nottingham
£430.00
Places
8th Nov 2024
Birmingham
£430.00
Places
15th Nov 2024
Bristol (Clifton)
£430.00
Places
20th Nov 2024
London
£430.00
Places
22nd Nov 2024
Manchester
£430.00
Places
28th Nov 2024
Edinburgh
£430.00
Places
28th Nov 2024
Leeds
£430.00
Places
4th Dec 2024
Nottingham
£430.00
Places
9th Dec 2024
Leeds
£430.00
Places
11th Dec 2024
Birmingham
£430.00
Places
13th Dec 2024
Manchester
£430.00
Places
13th Dec 2024
London
£430.00
Places
16th Dec 2024
Edinburgh
£430.00
Places
18th Dec 2024
Bristol (Clifton)
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Executive Coaching
½ day on-site£750.00
1 day on-site£1,250.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Duration
Places
Book your place on one of our online courses...
5th Aug 2024
Full Day
£280.00
Places
4th Sep 2024
Full Day
£280.00
Places
4th Oct 2024
Full Day
£280.00
Places
4th Nov 2024
Full Day
£280.00
Places
3rd Dec 2024
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Executive Coaching
½ day 1-2-1 virtually£600.00
1 day 1-2-1 virtually£950.00
U-Choose Virtual Training
Per delegate£280.00
Places
Duration