Introduction to Account Management

1 Day
Birmingham 8th Feb 2021
8th Feb 2021
5.5 hours

Course Overview

This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.

The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them and how these standards can be used as benchmarks for dealing with their own clients.

This Introduction to Account Management training course is available throughout the UK.

CPD Value 5.5 Hours

CPD Value 5.5 Hours

Course Locations

Introduction to Account Management London
Introduction to Account Management Manchester
Introduction to Account Management Nottingham
Introduction to Account Management Birmingham
Introduction to Account Management Bristol
Introduction to Account Management Edinburgh
Introduction to Account Management Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Customer Care and what is its value?

11:00 - 12:00 An Introspective Look at Current Practices

12:00 - 13:00 Managing Good Customer Care

13:00 - 14:00 Lunch

14:00 - 15:00 Setting Standards to Maintain and Increase Profits

15:00 - 16:30 Communication. Asking Questions and Listening

16:30 - 16:45 Summary & Action Plans Agreed

Benefits

  • An understanding of the value added by Good Customer care
  • Knowledge of how to manage Good Customer Care
  • An understanding of the need to set standards
  • How to develop customer relationships from a business development perspective
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
8th Feb 2021
Full Day
£280.00
Places
8th Apr 2021
Full Day
£280.00
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8th Jun 2021
Full Day
£280.00
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9th Aug 2021
Full Day
£280.00
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8th Oct 2021
Full Day
£280.00
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7th Dec 2021
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
8th Feb 2021
Birmingham
£430.00
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19th Feb 2021
London
£430.00
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18th Mar 2021
Manchester
£430.00
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1st Apr 2021
Edinburgh
£430.00
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12th May 2021
Nottingham
£430.00
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3rd Jun 2021
London
£430.00
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16th Jun 2021
Leeds
£430.00
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6th Jul 2021
Bristol (Clifton)
£430.00
Places
26th Jul 2021
Birmingham
£430.00
Places
13th Aug 2021
London
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places