Introduction to Account Management

1 Day
Bristol (Clifton) 5th Jul 2022
7th Jul 2022
5.5 hours

Course Overview

This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.

The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them and how these standards can be used as benchmarks for dealing with their own clients.

This Introduction to Account Management training course is available throughout the UK.

CPD Value 5.5 Hours

CPD Value 5.5 Hours

Course Locations

Introduction to Account Management London
Introduction to Account Management Manchester
Introduction to Account Management Nottingham
Introduction to Account Management Birmingham
Introduction to Account Management Bristol
Introduction to Account Management Edinburgh
Introduction to Account Management Leeds

This course is worth 5.5 Continuous Professional Development hours.Learn more about CPD

Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 11:00 What is Customer Care and what is its value?

11:00 - 12:00 An Introspective Look at Current Practices

12:00 - 13:00 Managing Good Customer Care

13:00 - 14:00 Lunch

14:00 - 15:00 Setting Standards to Maintain and Increase Profits

15:00 - 16:30 Communication. Asking Questions and Listening

16:30 - 16:45 Summary & Action Plans Agreed

Benefits

  • An understanding of the value added by Good Customer care
  • Knowledge of how to manage Good Customer Care
  • An understanding of the need to set standards
  • How to develop customer relationships from a business development perspective
Live Virtual Training
In-Person Training
Book your place on one of our online courses...
7th Jul 2022
Full Day
£280.00
Places
8th Aug 2022
Full Day
£280.00
Places
7th Sep 2022
Full Day
£280.00
Places
7th Oct 2022
Full Day
£280.00
Places
7th Nov 2022
Full Day
£280.00
Places
6th Dec 2022
Full Day
£280.00
Places
6th Jan 2023
Full Day
£280.00
Places
6th Feb 2023
Full Day
£280.00
Places
6th Mar 2023
Full Day
£280.00
Places
6th Apr 2023
Full Day
£280.00
Places
View 8 more available dates
5th May 2023
Full Day
£280.00
Places
6th Jun 2023
Full Day
£280.00
Places
6th Jul 2023
Full Day
£280.00
Places
7th Aug 2023
Full Day
£280.00
Places
6th Sep 2023
Full Day
£280.00
Places
6th Oct 2023
Full Day
£280.00
Places
6th Nov 2023
Full Day
£280.00
Places
5th Dec 2023
Full Day
£280.00
Places
...or create a training session that suits you using one of the options below.
Private Virtual Training
1-2 delegates £580.00
Each additional £80.00
1-2-1 Virtual Training
Per session£550.00
U-Choose Virtual Training
Per delegate£280.00
Places
Book your place on one of our scheduled courses...
5th Jul 2022
Bristol (Clifton)
£430.00
Places
25th Jul 2022
Birmingham
£430.00
Places
12th Aug 2022
London
£430.00
Places
2nd Sep 2022
Manchester
£430.00
Places
14th Sep 2022
Bristol (Clifton)
£430.00
Places
29th Sep 2022
Edinburgh
£430.00
Places
5th Oct 2022
Nottingham
£430.00
Places
1st Nov 2022
London
£430.00
Places
1st Dec 2022
Leeds
£430.00
Places
16th Jan 2023
Bristol (Clifton)
£430.00
Places
View 16 more available dates
6th Feb 2023
Birmingham
£430.00
Places
17th Feb 2023
London
£430.00
Places
16th Mar 2023
Manchester
£430.00
Places
30th Mar 2023
Edinburgh
£430.00
Places
10th May 2023
Nottingham
£430.00
Places
8th Jun 2023
London
£430.00
Places
14th Jun 2023
Leeds
£430.00
Places
4th Jul 2023
Bristol (Clifton)
£430.00
Places
24th Jul 2023
Birmingham
£430.00
Places
11th Aug 2023
London
£430.00
Places
1st Sep 2023
Manchester
£430.00
Places
13th Sep 2023
Bristol (Clifton)
£430.00
Places
28th Sep 2023
Edinburgh
£430.00
Places
4th Oct 2023
Nottingham
£430.00
Places
31st Oct 2023
London
£430.00
Places
30th Nov 2023
Leeds
£430.00
Places
...or create a training session that suits you using one of the options below.
Inhouse Training
1-5 delegates £1,100.00
6-10 delegates £1,500.00
Each additional £100.00
1-2-1 Training
Per session£600.00
U-Choose Training
Per delegate£430.00
Please choose a training location
Places