How to say 'No' and retain Customer Satisfaction Nottingham
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way.
This How to say 'No' and retain Customer Satisfaction course is available throughout the UK.
CPD Value 5.5 Hours
Course Benefits
How to handle objections in a positive way
The ability to negotiate at all levels
To understand the importance of excellent customer care in a sales environment
PTP's courses take place at the Village Hotel Club Nottingham situated 5 minutes drive from Junction 25 of the M1, 13 Minutes drive from Nottingham City Centre.
PTP's Nottingham venue has a large free car park, WIFI throughout all areas and unlimited hot and cold refreshments served in the Hub Cafe along with a hot restaurant lunch.
Address
Nottingham WigWag - The Meeting Space Martindale House, The Green, Ruddington Nottingham Nottinghamshire Tel 0115 824 2310
This course is available in the following locataions:
