Managing Sickness And Absences

09.30 – 10.00 Coffee and Course Objectives

10.00 – 10:30 What is Absence? (Understanding the difference between frequent and persistent short term absences, and long term sickness/serious illness)

10:30 – 11:30 Effective tools for Managing Absences (What a manager needs to do and know in order to improve attendance and the manager’s responsibilities in dealing with absences)

11.30 – 12.00 Stress Management techniques (How to deal with staff who have a stress related illness)

12:00 – 13:00 Best Practice – Skills, Information, Behavioural Styles for dealing with Absenteeism (Dealing with specific models and techniques in absence management)

14:00 – 15:00 Company Policies and Procedures (legislative issues and how they work alongside your companies policies and procedures)

15:00 – 15:30 Returning to Work – interviewing and follow up (Effective interviewing, questioning, and listening skills)

15:30 – 16:30 Case Studies and Role Plays – looking at real life situations and how they need to be approached for maximum results.

16:30 Summary and Action Plans Agreed

• Understand the role and responsibilities of the Line Manager
• Discover ways of improving attendance
• How to manage persistent short-term absence
• Methods to manage long-term ill health absence
• Awareness to Manage absence associated with disability and stress